Exam 10: Written and Electronic Communication

The two different styles of ________ used in correspondence are open and closed.

The block letter style is also called the ____.

The letter writer's initials followed by a colon or slash and the typist's initials constitute the ____.

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.

Once the incoming mail has been sorted, recorded, and annotated as necessary, it is ready for ________ to the appropriate people.

Which of the following is good practice for managing e-mail?

General guidelines for business letters include ____.

Business letters should be in the ________ voice unless you are conveying negative news.

Letterhead paper that has a(n) ________ is generally a high-quality paper.

Which of the following letter styles is most often used in medical office correspondence?

The impression or pattern that can be seen when paper is held up to the light is called a ____.

The individual responsible for reading incoming mail may also be asked to ________ it by highlighting key points or writing comments in the margins.

If you want an item delivered as soon as it reaches the recipient's post office, use ____.

Before undertaking e-mail communication with a patient, which of the followingmust you do?

United Parcel Service (UPS) delivers ____.

Which of the following is the correct dateline for a business letter?

When processing incoming mail, you should sort it into piles according to ________ and type of mail.

When writing an effective letter, a general tip is to ____.

Before writing professional correspondence, it is important to know the __________ for whom the correspondence is intended.