Question 1

When you are obtaining patient information for an appointment, you should include the ____.

Accepted Answer

A)  purpose of the visit 
B)  patient's occupation 
C)  patient's marital status 
D)  patient's religion 
E)  patient's diagnosis 
A)  purpose of the visit 
B)  patient's occupation 
C)  patient's marital status 
D)  patient's religion 
E)  patient's diagnosis

Question 2

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Accepted Answer

The answer of A patient who does not call to...

Question 3

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

Accepted Answer

The answer of Prior to scheduling appointments, you need to...

Question 4

A patient who arrives without an appointment expecting to see the practitioner is referred to as a(n) ________ patient.

Accepted Answer

The answer of A patient who arrives without an appointment...

Question 5

When scheduling a patient for an outpatient surgical procedure, the medical assistant should _______ before choosing the facility or surgeon.

Accepted Answer

A)  talk with the patient to find convenient appointment times 
B)  ask the patient if she would rather schedule the appointment herself 
C)  ask the patient to verify the exact procedure to be performed 
D)  determine the day and time the procedure must be done 
E)  check with the patient's insurance company to verify coverage 
A)  talk with the patient to find convenient appointment times 
B)  ask the patient if she would rather schedule the appointment herself 
C)  ask the patient to verify the exact procedure to be performed 
D)  determine the day and time the procedure must be done 
E)  check with the patient's insurance company to verify coverage

Question 6

Which of the following is the common abbreviation for Pap smear?

Accepted Answer

A)  PS 
B)  ps 
C)  Psm 
D)  PSM 
E)  Pap 
A)  PS 
B)  ps 
C)  Psm 
D)  PSM 
E)  Pap

Question 7

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Accepted Answer

The answer of The monthly office staff meeting will be...

Question 8

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Accepted Answer

The answer of Time-specified or _______________ scheduling assumes a steady...

Question 9

An advantage of a computerized scheduling system is that it ____.

Accepted Answer

A)  can identify patients who routinely are late, forget their appointments, or cancel 
B)  eliminates a wait for patients when coming to the office 
C)  cancels any chance that two patients can be scheduled at the same time 
D)  prevents the need to allow time for catching up before the next hour begins 
E)  does not need color-coding to clarify the appointment schedule 
A)  can identify patients who routinely are late, forget their appointments, or cancel 
B)  eliminates a wait for patients when coming to the office 
C)  cancels any chance that two patients can be scheduled at the same time 
D)  prevents the need to allow time for catching up before the next hour begins 
E)  does not need color-coding to clarify the appointment schedule

Question 10

Yvonne had a cyst removed from her right hand three weeks ago. You scheduled her follow-up appointment for one week after the surgery, but she did not show up for the appointment. Today she called to say that the incision is red and oozing and has a foul smell. She thinks the surgeon "messed up" and is threatening a lawsuit. Which of the following statements applies in this situation?

Accepted Answer

A)  Yvonne may win the lawsuit if the incision turns out to be infected. 
B)  The physician is not responsible because patients sign a form waiving their right to sue before the surgery is performed. 
C)  The physician is protected from legal action if a "no-show" was documented when Yvonne missed her follow-up appointment. 
D)  The physician should ask Yvonne to come into the office so he can correct his error and avoid a lawsuit. 
E)  Yvonne can file a lawsuit against both the physician and the entire practice because her incision was not properly cared for. 
A)  Yvonne may win the lawsuit if the incision turns out to be infected. 
B)  The physician is not responsible because patients sign a form waiving their right to sue before the surgery is performed. 
C)  The physician is protected from legal action if a "no-show" was documented when Yvonne missed her follow-up appointment. 
D)  The physician should ask Yvonne to come into the office so he can correct his error and avoid a lawsuit. 
E)  Yvonne can file a lawsuit against both the physician and the entire practice because her incision was not properly cared for.

Question 11

What is the standard abbreviation for an electrocardiogram?

Accepted Answer

A)  ELCG 
B)  EG 
C)  ECG 
D)  ECAG 
E)  ECGM 
A)  ELCG 
B)  EG 
C)  ECG 
D)  ECAG 
E)  ECGM

Question 12

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Accepted Answer

The answer of Scheduling appointments in a(n) ________ manner creates...

Question 13

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Accepted Answer

release re

Question 14

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Accepted Answer

The answer of Mr. Jones just completed his annual physical...

Question 15

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Accepted Answer

A)  Recall notice 
B)  Reminder call 
C)  Appointment card 
D)  Reminder mailing 
E)  Superbill 
A)  Recall notice 
B)  Reminder call 
C)  Appointment card 
D)  Reminder mailing 
E)  Superbill

Question 16

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Accepted Answer

The answer of A(n) ________ scheduling system can lock out...

Question 17

A disadvantage of the open-hours scheduling system is that ____.

Accepted Answer

A)  it causes problems due to broken appointments 
B)  the patient records must be pulled before the patients arrive 
C)  it still requires the use of an appointment book 
D)  it increases the possibility of inefficient downtime for the physician 
E)  patients may be irritated if they find they have the same appointment time 
A)  it causes problems due to broken appointments 
B)  the patient records must be pulled before the patients arrive 
C)  it still requires the use of an appointment book 
D)  it increases the possibility of inefficient downtime for the physician 
E)  patients may be irritated if they find they have the same appointment time

Question 18

An efficient schedule depends on the practitioner's _________ and habits, the available facilities, and patient need.

Accepted Answer

The answer of An efficient schedule depends on the practitioner's...

Question 19

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Accepted Answer

The answer of The scheduling system in which patients are...

Question 20

The appropriate procedure to follow with a cancellation is to ____.

Accepted Answer

A)  erase the patient's name from the appointment book and tell the patient to call later to reschedule 
B)  draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time 
C)  reschedule the appointment but leave the original appointment in the appointment book 
D)  tell the patient she must come to the office to cancel the appointment in person 
E)  enter the rescheduled time in the appointment book and make a note to cancel the original appointment 
A)  erase the patient's name from the appointment book and tell the patient to call later to reschedule 
B)  draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time 
C)  reschedule the appointment but leave the original appointment in the appointment book 
D)  tell the patient she must come to the office to cancel the appointment in person 
E)  enter the rescheduled time in the appointment book and make a note to cancel the original appointment

Exam 16: Schedule Management

When you are obtaining patient information for an appointment, you should include the ____.

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

A patient who arrives without an appointment expecting to see the practitioner is referred to as a(n) ________ patient.

When scheduling a patient for an outpatient surgical procedure, the medical assistant should _______ before choosing the facility or surgeon.

Which of the following is the common abbreviation for Pap smear?

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

An advantage of a computerized scheduling system is that it ____.

What is the standard abbreviation for an electrocardiogram?

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

A disadvantage of the open-hours scheduling system is that ____.

An efficient schedule depends on the practitioner's _________ and habits, the available facilities, and patient need.

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

The appropriate procedure to follow with a cancellation is to ____.

Introduction to Medical Assisting

Healthcare and the Healthcare Team

Professionalism and Success

Interpersonal Communication

Legal and Ethical Issues

Infection Control Fundamentals

Safety and Patient Reception

Office Equipment and Supplies

Examination and Treatment Areas

Written and Electronic Communication

Medical Records and Documentation

Electronic Health Records

Managing Medical Records

Telephone Techniques

Patient Education

Insurance Billing

Diagnostic Coding

Procedure Coding

Patient Collections and Financial Management

Organization of the Body

The Integumentary System

The Skeletal System

The Muscular System

The Cardiovascular System

The Blood

The Lymphatic and Immune Systems

The Respiratory System

The Nervous System

The Urinary System

The Reproductive Systems

The Digestive System

The Endocrine System

Special Senses

Infection Control Practices

Patient Interview and History

Vital Signs and Measurements

Assisting With a General Physical Exam

Assisting in Reproductive and Urinary Specialties

Assisting in Pediatrics

Assisting in Geriatrics

Assisting in Other Medical Specialties

Assisting in Eye and Ear Care

Assisting in Minor Surgery

Orientation to the Lab

Microbiology and Disease

Processing and Testing Urine and Stool Samples

Collecting, Processing, and Testing Blood Specimens

Electrocardiography and Pulmonary Function Testing

Diagnostic Imaging

Principles of Pharmacology

Math and Dosage Calculations

Medication Administration

Physical Therapy and Rehabilitation

Nutrition and Health

Practice Management

Emergency Preparedness

Preparing for the World of Work

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