Exam 16: Schedule Management

Which patient information would the medical assistant provide when scheduling a patient's surgery?

A practice that needs flexibility to allow for appointments that take more or less time than anticipated could use ________ scheduling.

In which appointment scheduling system is the number of patients to be seen each hour calculated by dividing the hour by the length of the average visit?

Appointment reminders include appointment cards, reminder mailings, reminder calls, and ____.

The appointment book is a legal record and as such experts feel the old appointment books should be kept by the practice for at least ____ years.

The appointment scheduling system that is based on the reality that some patients will arrive late and others will require more or less time than expected with the physician is ____.

The main reason a diabetic patient who takes insulin must eat meals and snacks at regular times is to ____.

A disadvantage of the wave scheduling system is that ____.

Which of the following appointments typically takes 5 to 15 minutes?

When making travel arrangements for the physician, you should obtain a(n) ________ of travel plans and make sure both the physician and the office has copies of it.

What is the standard abbreviation for blood pressure?

Another name for a substitute physician who is hired to see patients while the regular physician is away is ____.

The appointment scheduling system in which two or more patients are scheduled for the same appointment time is ____.

Appointment ________ can take various forms, but all help patients keep track of their appointments.

A practitioner who is hired to see patients while the regular practitioner is away from the practice is referred to by the legal term ________.

It is important to avoid ________ appointments because doing so creates stress for the physician and other staff and causes the office schedule to fall behind.

Carrie is to be scheduled for an elective outpatient surgical procedure. When you ask if she has a preferred date and time for the procedure, she tells you she would really like to have the surgery done on Monday of next week because her sister will be in town to help care for her. You check with the outpatient facility, and they have an operating room open at 11:30 on Monday morning. However, the surgeon is scheduled to leave for vacation on Monday at noon. What should you do?

Which of the following should you do when scheduling a patient for a fasting procedure?

The typical amount of time for a complete physical examination is ____.

The typical time allotted for a routine Pap smear and pelvic examination is ____.