Exam 16: Schedule Management

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ____.

A medical assistant tells a patient that fasting prior to having blood drawn means ____.

The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year's appointment?

A patient who is currently in the office needs immediate attention, but the practitioner has been called away to an emergency at the hospital. The best solution is to ____.

The first step in preparing the appointment book is to ____.

Which of the following appointment scheduling systems is also called stream scheduling?

What is the best way to deal with patients who are routinely late for their appointments?

The appointment scheduling system that groups similar appointments together during the day or week is ____.

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

What is the common abbreviation for a complete physical examination?

What is the best approach to handling patient cancellations?

A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

In-office minor surgery such as a mole removal typically lasts ____.

A new patient calls the provider's medical office and asks how long the appointment will take. The best response is ____.

The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ____.

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

In some specialties, patients may be booked weeks or months ahead in ____ scheduling.

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

What is the best way to handle a practitioner who consistently throws off the office schedule by returning late from lunch?

A medical assistant can help a practitioner make the most efficient use of his time by ____.