Question 1

Match the following:
-Language

Accepted Answer

A) The ability of a medium to convey meaning to a receiver 
B) Data that have been interpreted, analyzed, and have meaning to some user 
C) The thoughts and feelings that the communicator is attempting to evoke in the receiver 
D) The words, their pronunciations, and the methods of combining them used and understood by a group of people 
E) The person sending a message 
A) The ability of a medium to convey meaning to a receiver 
B) Data that have been interpreted, analyzed, and have meaning to some user 
C) The thoughts and feelings that the communicator is attempting to evoke in the receiver 
D) The words, their pronunciations, and the methods of combining them used and understood by a group of people 
E) The person sending a message

Question 2

In the context of nonverbal communication, tone, duration, laughing, and crying.

Accepted Answer

A)  paralanguage 
B)  proxemics 
C)  kinesics d. polyphasic activity
Consists of variations in speech, such as pitch, loudness, tempo, 
A)  paralanguage 
B)  proxemics 
C)  kinesics d. polyphasic activity
Consists of variations in speech, such as pitch, loudness, tempo,

Question 3

Reflective listening means to evoke a shared or common meaning in another person.

Accepted Answer

A) True 
 B)False

Question 4

Match the following:Match the following:
-Scapegoating

Accepted Answer

A) Interactive communication 
B) A person who can experience the feelings and emotions of the message and sender 
C) Messages that are aggressive, malevolent, passive, or withdrawn 
D) A defensive communication tactic 
E) Constructive, healthy communication in working relationships 
A) Interactive communication 
B) A person who can experience the feelings and emotions of the message and sender 
C) Messages that are aggressive, malevolent, passive, or withdrawn 
D) A defensive communication tactic 
E) Constructive, healthy communication in working relationships

Question 5

Friends typically interact within one's:

Accepted Answer

A)  intimate space. 
B)  personal distance zone. 
C)  social distance zone. 
D)  public distance zone. 
A)  intimate space. 
B)  personal distance zone. 
C)  social distance zone. 
D)  public distance zone.

Question 6

When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

Accepted Answer

A)  the perceptual screens. 
B)  the external environment. 
C)  the informal communication channel. 
D)  the implicit thoughts and feelings of each other. 
A)  the perceptual screens. 
B)  the external environment. 
C)  the informal communication channel. 
D)  the implicit thoughts and feelings of each other.

Question 7

A main method to overcome physical separation as a barrier to communication is to:

Accepted Answer

A)  form nonhierarchical working relationships. 
B)  to develop an awareness of gender specific differences in conversational style. 
C)  to eliminate the use of technical terminology in communication. 
D)  to increase the use of face-to-face communication. 
A)  form nonhierarchical working relationships. 
B)  to develop an awareness of gender specific differences in conversational style. 
C)  to eliminate the use of technical terminology in communication. 
D)  to increase the use of face-to-face communication.

Question 8

People who are egotistical usually exhibit:

Accepted Answer

A)  subordinate defensiveness. 
B)  dominant defensiveness. 
C)  nonverbal communication. 
D)  nondefensive communication. 
A)  subordinate defensiveness. 
B)  dominant defensiveness. 
C)  nonverbal communication. 
D)  nondefensive communication.

Question 9

One-way communication in contrast to two-way communication:

Accepted Answer

A)  is especially more accurate for complex tasks. 
B)  solicits interaction. 
C)  allows for reflective listening. 
D)  is especially faster. 
A)  is especially more accurate for complex tasks. 
B)  solicits interaction. 
C)  allows for reflective listening. 
D)  is especially faster.

Question 10

Relative to face-to-face interaction, people who communicate via e-mail are more cooperative and feel less justified in being noncooperative.

Accepted Answer

A) True 
 B)False

Question 11

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

Accepted Answer

A)  flaming or rude communication. 
B)  fast, immediate access to information and absence of nonverbal cues. 
C)  overloading of information. 
D)  significant disparities in participation levels of persons within a group. 
A)  flaming or rude communication. 
B)  fast, immediate access to information and absence of nonverbal cues. 
C)  overloading of information. 
D)  significant disparities in participation levels of persons within a group.

Question 12

What are barriers to communication? Name the barriers of communication that exist in organizations.

Accepted Answer

Barriers to communication are factors th

Question 13

Match the following:Match the following:
-Paralanguage

Accepted Answer

A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information 
A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information

Question 14

Passive-aggressive communication and behavior frequently end up as:

Accepted Answer

A)  dominant defensive behavior. 
B)  nonassertive behavior. 
C)  accommodative and helpful behavior. 
D)  nondefensive behavior. 
A)  dominant defensive behavior. 
B)  nonassertive behavior. 
C)  accommodative and helpful behavior. 
D)  nondefensive behavior.

Question 15

Match the following:Match the following:
-Overload

Accepted Answer

A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information 
A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information

Question 16

Social swearing and annoyance swearing are basically the same form of uncivil behavior.

Accepted Answer

A) True 
 B)False

Match the following: -Language

In the context of nonverbal communication, tone, duration, laughing, and crying.

Reflective listening means to evoke a shared or common meaning in another person.

Match the following:Match the following: -Scapegoating

Friends typically interact within one's:

When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

A main method to overcome physical separation as a barrier to communication is to:

People who are egotistical usually exhibit:

One-way communication in contrast to two-way communication:

Relative to face-to-face interaction, people who communicate via e-mail are more cooperative and feel less justified in being noncooperative.

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

What are barriers to communication? Name the barriers of communication that exist in organizations.

Match the following:Match the following: -Paralanguage

Passive-aggressive communication and behavior frequently end up as:

Match the following:Match the following: -Overload

Social swearing and annoyance swearing are basically the same form of uncivil behavior.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Match the following: -Language

In the context of nonverbal communication, tone, duration, laughing, and crying.

Reflective listening means to evoke a shared or common meaning in another person.

Match the following:Match the following: -Scapegoating

Friends typically interact within one's:

When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

A main method to overcome physical separation as a barrier to communication is to:

People who are egotistical usually exhibit:

One-way communication in contrast to two-way communication:

Relative to face-to-face interaction, people who communicate via e-mail are more cooperative and feel less justified in being noncooperative.

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

What are barriers to communication? Name the barriers of communication that exist in organizations.

Match the following:Match the following: -Paralanguage

Passive-aggressive communication and behavior frequently end up as:

Match the following:Match the following: -Overload

Social swearing and annoyance swearing are basically the same form of uncivil behavior.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters