Question 1

Which of the following is NOT a characteristic of nondefensive communication and behavior?

Accepted Answer

A)  Being informative 
B)  Being realistic 
C)  Being controlled 
D)  Being evasive 
A)  Being informative 
B)  Being realistic 
C)  Being controlled 
D)  Being evasive

Question 2

Polyphasic activity:

Accepted Answer

A)  is the study of space in nonverbal communication. 
B)  is the study of seating arrangements. 
C)  means having face-to-face conversations with more than one person at a time. 
D)  means doing more than one task at a time. 
A)  is the study of space in nonverbal communication. 
B)  is the study of seating arrangements. 
C)  means having face-to-face conversations with more than one person at a time. 
D)  means doing more than one task at a time.

Question 3

Studies have shown that using computer-mediated communication tends to result in an increase in .

Accepted Answer

A)  depression 
B)  stress 
C)  flaming 
D)  proxemic behavior 
A)  depression 
B)  stress 
C)  flaming 
D)  proxemic behavior

Question 4

Match the following:Match the following:
-Nonverbal communication

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior 
B) Communication without words or use of language 
C) Communication characterized by active, aggressive, and attacking behavior 
D) Bands of space extending outward from oneself 
E) Study of an individual's perception and use of space 
A) Communication characterized by passive, submissive, withdrawing behavior 
B) Communication without words or use of language 
C) Communication characterized by active, aggressive, and attacking behavior 
D) Bands of space extending outward from oneself 
E) Study of an individual's perception and use of space

Question 5

Match the following:Match the following:
-Reflective listening

Accepted Answer

A) A window through which one interacts with others. 
B) A receiver's response to the message received from the sender 
C) Feedback from receiver for purpose of checking accuracy of sender's message 
D) A form of nonverbal communication 
E) Repeating of a message using different words, or a form of oral shorthand 
A) A window through which one interacts with others. 
B) A receiver's response to the message received from the sender 
C) Feedback from receiver for purpose of checking accuracy of sender's message 
D) A form of nonverbal communication 
E) Repeating of a message using different words, or a form of oral shorthand

Question 6

Match the following:Match the following:
-Empathetic listener

Accepted Answer

A) Interactive communication 
B) A person who can experience the feelings and emotions of the message and sender 
C) Messages that are aggressive, malevolent, passive, or withdrawn 
D) A defensive communication tactic 
E) Constructive, healthy communication in working relationships 
A) Interactive communication 
B) A person who can experience the feelings and emotions of the message and sender 
C) Messages that are aggressive, malevolent, passive, or withdrawn 
D) A defensive communication tactic 
E) Constructive, healthy communication in working relationships

Question 7

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute. The seating arrangement and table shape to accomplish this should be:

Accepted Answer

A)  square. 
B)  round. 
C)  oblong. 
D)  rectangular. 
A)  square. 
B)  round. 
C)  oblong. 
D)  rectangular.

Question 8

Match the following:Match the following:
-Facial expression

Accepted Answer

A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information 
A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information

Question 9

Match the following:Match the following:
-Paraphrasing

Accepted Answer

A) A window through which one interacts with others. 
B) A receiver's response to the message received from the sender 
C) Feedback from receiver for purpose of checking accuracy of sender's message 
D) A form of nonverbal communication 
E) Repeating of a message using different words, or a form of oral shorthand 
A) A window through which one interacts with others. 
B) A receiver's response to the message received from the sender 
C) Feedback from receiver for purpose of checking accuracy of sender's message 
D) A form of nonverbal communication 
E) Repeating of a message using different words, or a form of oral shorthand

Question 10

Americans generally do not like to communicate with their business associates within their:

Accepted Answer

A)  social distance. 
B)  personal distance. 
C)  intimate distance. 
D)  public distance. 
A)  social distance. 
B)  personal distance. 
C)  intimate distance. 
D)  public distance.

Question 11

The element of a communication model that contains the thoughts and feelings a communicator is attempting to elicit in a receiver is called a(n) .

Accepted Answer

A)  data 
B)  feedback 
C)  message 
D)  information 
A)  data 
B)  feedback 
C)  message 
D)  information

Question 12

Assume that you are a supervisor who manages more than 20 employees, each of whom occupies a different job. At a recent project meeting with your employees, you discussed with them the importance of communication and the rapidly developing technology associated with communication. A point that you should not fail to make in your discussion is that:

Accepted Answer

A)  supervisory communication is always one-way. 
B)  face-to-face communication is inefficient. 
C)  formal communication channels should be used at all times. 
D)  communication evokes a shared meaning in another person. 
A)  supervisory communication is always one-way. 
B)  face-to-face communication is inefficient. 
C)  formal communication channels should be used at all times. 
D)  communication evokes a shared meaning in another person.

Question 13

Match the following:Match the following:
-Proxemics

Accepted Answer

A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information 
A) Study of body movements, including posture 
B) Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying 
C) The study of an individual's perception and use of space 
D) An example of nonverbal communication 
E) Excessive information

Question 14

Match the following:Match the following:
-Perceptual screen

Accepted Answer

A) A window through which one interacts with others. 
B) A receiver's response to the message received from the sender 
C) Feedback from receiver for purpose of checking accuracy of sender's message 
D) A form of nonverbal communication 
E) Repeating of a message using different words, or a form of oral shorthand 
A) A window through which one interacts with others. 
B) A receiver's response to the message received from the sender 
C) Feedback from receiver for purpose of checking accuracy of sender's message 
D) A form of nonverbal communication 
E) Repeating of a message using different words, or a form of oral shorthand

Question 15

Match the following:Match the following:
-Subordinate defensiveness

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior 
B) Communication without words or use of language 
C) Communication characterized by active, aggressive, and attacking behavior 
D) Bands of space extending outward from oneself 
E) Study of an individual's perception and use of space 
A) Communication characterized by passive, submissive, withdrawing behavior 
B) Communication without words or use of language 
C) Communication characterized by active, aggressive, and attacking behavior 
D) Bands of space extending outward from oneself 
E) Study of an individual's perception and use of space

Question 16

Interpersonal communication does not affect the health and well-being of the workforce in any way.

Accepted Answer

A) True 
 B)False

Question 17

An important method for determining if a message has been received and understood is to solicit and examine feedback.

Accepted Answer

A) True 
 B)False

Question 18

If your supervisor spoke with you about a significant production problem within your department, you would avoid:

Accepted Answer

A)  paraphrasing the concern being expressed. 
B)  eye contact with him or her. 
C)  long periods of silence. 
D)  asking questions for clarification. 
A)  paraphrasing the concern being expressed. 
B)  eye contact with him or her. 
C)  long periods of silence. 
D)  asking questions for clarification.

Question 19

Information overload for employees or a lack of sufficient information for performance and task accomplishment can result from:

Accepted Answer

A)  a failure to filter and disseminate information selectively. 
B)  the tendency to use overly rich media of communication. 
C)  inappropriate use of the perceptual window. 
D)  gender differences. 
A)  a failure to filter and disseminate information selectively. 
B)  the tendency to use overly rich media of communication. 
C)  inappropriate use of the perceptual window. 
D)  gender differences.

Question 20

The use of new technologies encourages doing more than one thing at a time.

Accepted Answer

A) True 
 B)False

Which of the following is NOT a characteristic of nondefensive communication and behavior?

Polyphasic activity:

Studies have shown that using computer-mediated communication tends to result in an increase in .

Match the following:Match the following: -Nonverbal communication

Match the following:Match the following: -Reflective listening

Match the following:Match the following: -Empathetic listener

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute. The seating arrangement and table shape to accomplish this should be:

Match the following:Match the following: -Facial expression

Match the following:Match the following: -Paraphrasing

Americans generally do not like to communicate with their business associates within their:

The element of a communication model that contains the thoughts and feelings a communicator is attempting to elicit in a receiver is called a(n) .

Match the following:Match the following: -Proxemics

Match the following:Match the following: -Perceptual screen

Match the following:Match the following: -Subordinate defensiveness

Interpersonal communication does not affect the health and well-being of the workforce in any way.

An important method for determining if a message has been received and understood is to solicit and examine feedback.

If your supervisor spoke with you about a significant production problem within your department, you would avoid:

Information overload for employees or a lack of sufficient information for performance and task accomplishment can result from:

The use of new technologies encourages doing more than one thing at a time.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Which of the following is NOT a characteristic of nondefensive communication and behavior?

Polyphasic activity:

Studies have shown that using computer-mediated communication tends to result in an increase in .

Match the following:Match the following: -Nonverbal communication

Match the following:Match the following: -Reflective listening

Match the following:Match the following: -Empathetic listener

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute. The seating arrangement and table shape to accomplish this should be:

Match the following:Match the following: -Facial expression

Match the following:Match the following: -Paraphrasing

Americans generally do not like to communicate with their business associates within their:

The element of a communication model that contains the thoughts and feelings a communicator is attempting to elicit in a receiver is called a(n) .

Match the following:Match the following: -Proxemics

Match the following:Match the following: -Perceptual screen

Match the following:Match the following: -Subordinate defensiveness

Interpersonal communication does not affect the health and well-being of the workforce in any way.

An important method for determining if a message has been received and understood is to solicit and examine feedback.

If your supervisor spoke with you about a significant production problem within your department, you would avoid:

Information overload for employees or a lack of sufficient information for performance and task accomplishment can result from:

The use of new technologies encourages doing more than one thing at a time.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters