Question 1

In nonverbal communication, the study of body movements, including posture, is known as .

Accepted Answer

A)  kinesics 
B)  proxemics 
C)  paralanguage 
D)  posturics 
A)  kinesics 
B)  proxemics 
C)  paralanguage 
D)  posturics

Question 2

Which of the following is NOT considered a result or outcome of defensive communication?

Accepted Answer

A)  Assertive but accurate message sending 
B)  Increased nonproductive time 
C)  Retaliation 
D)  Aggression and abuse 
A)  Assertive but accurate message sending 
B)  Increased nonproductive time 
C)  Retaliation 
D)  Aggression and abuse

Question 3

In which of the following communication situations can nonverbal communication be utilized?

Accepted Answer

A)  Committee meeting 
B)  E-mail 
C)  Voice mail 
D)  Telephone call 
A)  Committee meeting 
B)  E-mail 
C)  Voice mail 
D)  Telephone call

Question 4

A communication medium that is low in information richness is good for sending numeric or factual data.

Accepted Answer

A) True 
 B)False

Question 5

Positive, healthy communication is achieved when:

Accepted Answer

A)  there is a balance between the head and the heart. 
B)  a person displays positive emotional competence and has a healthy conversation between thoughts and feelings. 
C)  working together is taken for its interpersonal and intrapersonal meaning. 
D)  all of the above. 
A)  there is a balance between the head and the heart. 
B)  a person displays positive emotional competence and has a healthy conversation between thoughts and feelings. 
C)  working together is taken for its interpersonal and intrapersonal meaning. 
D)  all of the above.

Question 6

Two-way communication is faster and should be used in an emergency situation.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

Accepted Answer

A)  Empathy 
B)  Writing 
C)  Reading 
D)  Understanding 
A)  Empathy 
B)  Writing 
C)  Reading 
D)  Understanding

Question 8

Many of the communication technologies significantly limit or eliminate forms of communication.

Accepted Answer

A)  written 
B)  impolite 
C)  dominant 
D)  nonverbal 
A)  written 
B)  impolite 
C)  dominant 
D)  nonverbal

Question 9

A memo from a company president to all employees is an example of one-way communication.

Accepted Answer

A) True 
 B)False

Question 10

How do communication technologies affect behavior?

Accepted Answer

The new communication technologies provi

Question 11

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as dominant defensiveness.

Accepted Answer

A) True 
 B)False

Question 12

Match the following:
-Richness

Accepted Answer

A) The ability of a medium to convey meaning to a receiver 
B) Data that have been interpreted, analyzed, and have meaning to some user 
C) The thoughts and feelings that the communicator is attempting to evoke in the receiver 
D) The words, their pronunciations, and the methods of combining them used and understood by a group of people 
E) The person sending a message 
A) The ability of a medium to convey meaning to a receiver 
B) Data that have been interpreted, analyzed, and have meaning to some user 
C) The thoughts and feelings that the communicator is attempting to evoke in the receiver 
D) The words, their pronunciations, and the methods of combining them used and understood by a group of people 
E) The person sending a message

Question 13

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Accepted Answer

A)  paraphrase the expressed thoughts and feelings. 
B)  clarify implicit thoughts and feelings. 
C)  reflect core feelings. 
D)  make affirming contact. 
A)  paraphrase the expressed thoughts and feelings. 
B)  clarify implicit thoughts and feelings. 
C)  reflect core feelings. 
D)  make affirming contact.

Question 14

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Accepted Answer

A)  high and low respectively. 
B)  low and high respectively. 
C)  moderate for both the characteristics. 
D)  high for both the characteristics. 
A)  high and low respectively. 
B)  low and high respectively. 
C)  moderate for both the characteristics. 
D)  high for both the characteristics.

Question 15

All of the following are included in reflective listening except:

Accepted Answer

A)  affirming contact. 
B)  clarifying the implicit. 
C)  silence. 
D)  criticism. 
A)  affirming contact. 
B)  clarifying the implicit. 
C)  silence. 
D)  criticism.

Question 16

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Accepted Answer

A)  Minimizing jargon and technical language 
B)  Encouraging formation of nonhierarchical working relationships 
C)  Providing cross-cultural training 
D)  Encouraging men and women to interact the same way 
A)  Minimizing jargon and technical language 
B)  Encouraging formation of nonhierarchical working relationships 
C)  Providing cross-cultural training 
D)  Encouraging men and women to interact the same way

Question 17

Match the following:Match the following:
-Dominant defensiveness

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior 
B) Communication without words or use of language 
C) Communication characterized by active, aggressive, and attacking behavior 
D) Bands of space extending outward from oneself 
E) Study of an individual's perception and use of space 
A) Communication characterized by passive, submissive, withdrawing behavior 
B) Communication without words or use of language 
C) Communication characterized by active, aggressive, and attacking behavior 
D) Bands of space extending outward from oneself 
E) Study of an individual's perception and use of space

Question 18

New communication technologies may make people less patient with face-to-face communication.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following seating arrangements would be most appropriate to facilitate direct and open communication with a person?

Accepted Answer

A)  Seating the other person beside you, facing the same direction 
B)  Seating the other person in a place where you will be at right angles 
C)  Seating the other person directly across from you 
D)  Seating the person inside your intimate space zone 
A)  Seating the other person beside you, facing the same direction 
B)  Seating the other person in a place where you will be at right angles 
C)  Seating the other person directly across from you 
D)  Seating the person inside your intimate space zone

Question 20

Which of the following statements is an example of nondefensive communication?

Accepted Answer

A)  "Mary is always late to meetings." 
B)  "I sent the memo through intracompany mail. They must have lost it." 
C)  "I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to him about one recommendation before I approve it." 
D)  "The check is in the mail. Don't call me again." 
A)  "Mary is always late to meetings." 
B)  "I sent the memo through intracompany mail. They must have lost it." 
C)  "I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to him about one recommendation before I approve it." 
D)  "The check is in the mail. Don't call me again."

In nonverbal communication, the study of body movements, including posture, is known as .

Which of the following is NOT considered a result or outcome of defensive communication?

In which of the following communication situations can nonverbal communication be utilized?

A communication medium that is low in information richness is good for sending numeric or factual data.

Positive, healthy communication is achieved when:

Two-way communication is faster and should be used in an emergency situation.

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

Many of the communication technologies significantly limit or eliminate forms of communication.

A memo from a company president to all employees is an example of one-way communication.

How do communication technologies affect behavior?

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as dominant defensiveness.

Match the following: -Richness

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

All of the following are included in reflective listening except:

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Match the following:Match the following: -Dominant defensiveness

New communication technologies may make people less patient with face-to-face communication.

Which of the following seating arrangements would be most appropriate to facilitate direct and open communication with a person?

Which of the following statements is an example of nondefensive communication?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

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Exam 8: Communication

In nonverbal communication, the study of body movements, including posture, is known as .

Which of the following is NOT considered a result or outcome of defensive communication?

In which of the following communication situations can nonverbal communication be utilized?

A communication medium that is low in information richness is good for sending numeric or factual data.

Positive, healthy communication is achieved when:

Two-way communication is faster and should be used in an emergency situation.

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

Many of the communication technologies significantly limit or eliminate forms of communication.

A memo from a company president to all employees is an example of one-way communication.

How do communication technologies affect behavior?

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as dominant defensiveness.

Match the following: -Richness

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

All of the following are included in reflective listening except:

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Match the following:Match the following: -Dominant defensiveness

New communication technologies may make people less patient with face-to-face communication.

Which of the following seating arrangements would be most appropriate to facilitate direct and open communication with a person?

Which of the following statements is an example of nondefensive communication?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters