Exam 13: Conflict and Negotiation

Your company specializes in manufacturing precast concrete products and has collaborated with another company for the ironworks. You receive a complaint on a building's door jams, which had in fact been installed by the company you have collaborated with. This situation illustrates a conflict based on:

What are the structural factors that cause conflict in an organization?

The major behavioral tendency associated with the high versus middle versus low power relationship is suboptimization.

Match the following: -Flight

Fixation is a very passive defense mechanism in an interpersonal conflict situation.

Describe the positive effects of functional conflicts.

Interventions such as activating central authority and clarifying common interests are most appropriate for interpersonal conflicts in which of the following power networks?

Match the following: -Fantasy

A technique that is effective in managing intrapersonal conflict is:

The high versus middle versus low power network illustrates the classic conflicts such as role conflict and role ambiguity felt by middle managers.

A manager may want to stimulate functional conflict when there is an occurrence of groupthink in the team.

One occasion in which managers should work to stimulate functional conflict is when:

Conflict can be functional, or a positive force, in all of the following situations except:

Briefly explain the five styles of conflict management.

In the context of defense mechanisms, the tendency of an individual to make up for a bad relationship at home by spending more time at the office can be categorized as a(n) .

Work units that are highly interdependent may be more prone to interunit conflict than two independent departments.

Two departments in a university are engaged in a conflict because one had its budget cut. This is an example of conflict based on:

Match the following: -Administrative orbiting

Conflict that occurs between teams in an organization is referred to as:

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as: