Question 1

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

Accepted Answer

A)  strikes. 
B)  changing union leaders and management personnel. 
C)  negotiations. 
D)  expending resources and giving everybody what they want. 
A)  strikes. 
B)  changing union leaders and management personnel. 
C)  negotiations. 
D)  expending resources and giving everybody what they want.

Question 2

The behavioral tendency associated with an equal versus equal power relationship is:

Accepted Answer

A)  negotiation. 
B)  focussing on a win-win approach. 
C)  suboptimization. 
D)  making concessions. 
A)  negotiation. 
B)  focussing on a win-win approach. 
C)  suboptimization. 
D)  making concessions.

Question 3

A key to recognizing functional conflict is that it is often cognitive in origin.

Accepted Answer

A) True 
 B)False

Question 4

Match the following:
-Functional conflict

Accepted Answer

A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments 
A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments

Question 5

At a public hospital there is one doctor for neurology, one for cardiology, and another for orthopedics. The structural cause for conflict between these individuals would be:

Accepted Answer

A)  authority relationships. 
B)  status inconsistencies. 
C)  job interdependence. 
D)  specialization. 
A)  authority relationships. 
B)  status inconsistencies. 
C)  job interdependence. 
D)  specialization.

Question 6

Briefly explain the types of intrapersonal conflict.

Accepted Answer

There are several types of intrapersonal

Question 7

Match the following:
-Interdependence

Accepted Answer

A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments 
A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments

Question 8

is a withdrawal mechanism in which an individual's emotional conflicts are expressed in physical symptoms.

Accepted Answer

A)  Conversion 
B)  Compensation 
C)  Identification 
D)  Displacement 
A)  Conversion 
B)  Compensation 
C)  Identification 
D)  Displacement

Question 9

A customer confronts a sales manager about a faulty product his organization sold to her. The sales manager tells her to file a complaint formally. She learns that she has to fill a complaint form which will be reviewed by the frontline staff and then passed on to the necessary authorities and that the whole procedure will take about 20-30 business days. In this scenario the company is using the technique of addressing conflicts.

Accepted Answer

A)  distributive bargaining 
B)  administrative orbiting 
C)  due process nonaction 
D)  confrontation 
A)  distributive bargaining 
B)  administrative orbiting 
C)  due process nonaction 
D)  confrontation

Question 10

Match the following:
-Nonaction

Accepted Answer

A) Delaying action or buying time rather than directly solving a problem 
B) Attempting to make up for a negative situation by devoting oneself to another pursuit with increased vigor 
C) Doing nothing 
D) Both parties to a conflict gain 
E) Labeling or discrediting an opponent 
A) Delaying action or buying time rather than directly solving a problem 
B) Attempting to make up for a negative situation by devoting oneself to another pursuit with increased vigor 
C) Doing nothing 
D) Both parties to a conflict gain 
E) Labeling or discrediting an opponent

Question 11

The power not only to control emotions but also to perceive them is termed:

Accepted Answer

A)  self-awareness. 
B)  emotional intelligence. 
C)  disciplined empathy. 
D)  perfunctoriness. 
A)  self-awareness. 
B)  emotional intelligence. 
C)  disciplined empathy. 
D)  perfunctoriness.

Question 12

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

Accepted Answer

A)  Collaborating 
B)  Avoiding 
C)  Accommodating 
D)  Compromising 
A)  Collaborating 
B)  Avoiding 
C)  Accommodating 
D)  Compromising

Question 13

47. In the context of negotiation, is the approach in which the parties' goals are not seen as mutually exclusive,
But the focus is on both sides achieving their objectives.

Accepted Answer

A)  integrative negotiation 
B)  distributive bargaining 
C)  resource expansion 
D)  compromising 
A)  integrative negotiation 
B)  distributive bargaining 
C)  resource expansion 
D)  compromising

Question 14

Match the following:
-Conversion

Accepted Answer

A) A compromise mechanism whereby an individual patterns his or her behavior after another's 
B) Resistance to change 
C) Use of daydreams to escape reality 
D) Physically escaping a conflict 
E) Emotional conflicts that are expressed in physical symptoms 
A) A compromise mechanism whereby an individual patterns his or her behavior after another's 
B) Resistance to change 
C) Use of daydreams to escape reality 
D) Physically escaping a conflict 
E) Emotional conflicts that are expressed in physical symptoms

Question 15

Match the following:
-Jurisdictional ambiguity

Accepted Answer

A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments 
A) Conflict that is constructive and beneficial 
B) Cause of conflict where work requires groups or individuals to rely on each other 
C) An unhealthy, potentially destructive disagreement between two or more people 
D) Unclear lines of responsibility within an organization 
E) Conflict between two departments

Question 16

An ineffective technique for dealing with conflicts where an attempt is made to label or discredit an opponent is referred to as:

Accepted Answer

A)  abusive competition. 
B)  stereotype reactance. 
C)  character assassination. 
D)  administrative orbiting. 
A)  abusive competition. 
B)  stereotype reactance. 
C)  character assassination. 
D)  administrative orbiting.

Question 17

Conversion is a withdrawal mechanism in which emotional conflicts are expressed in physical symptoms.

Accepted Answer

A) True 
 B)False

Question 18

Match the following:
-Competing

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together 
A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together

Question 19

A dissatisfied customer feels that she has been defrauded by an individual salesperson. As a result, she confronts this salesperson angrily and demands a refund. Which form of conflict has occurred in this situation?

Accepted Answer

A)  Interorganizational conflict 
B)  Interpersonal conflict 
C)  Intergroup conflict 
D)  Interrole conflict 
A)  Interorganizational conflict 
B)  Interpersonal conflict 
C)  Intergroup conflict 
D)  Interrole conflict

Question 20

All of the following are positive consequences of intergroup conflict except:

Accepted Answer

A)  decreased communication. 
B)  decreased member detachment. 
C)  increased task focus. 
D)  increased group loyalty. 
A)  decreased communication. 
B)  decreased member detachment. 
C)  increased task focus. 
D)  increased group loyalty.

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

The behavioral tendency associated with an equal versus equal power relationship is:

A key to recognizing functional conflict is that it is often cognitive in origin.

Match the following: -Functional conflict

At a public hospital there is one doctor for neurology, one for cardiology, and another for orthopedics. The structural cause for conflict between these individuals would be:

Briefly explain the types of intrapersonal conflict.

Match the following: -Interdependence

is a withdrawal mechanism in which an individual's emotional conflicts are expressed in physical symptoms.

Match the following: -Nonaction

The power not only to control emotions but also to perceive them is termed:

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

₄₇_._I_n_th_e_contex_t_o_f_negotiation, _i_s_th_e_approac_h_i_n_whic_h_th_e_parties_'_goal_s_ar_e_no_t_see_n_a_s_mutuall_y_exclusive, But the focus is on both sides achieving their objectives.

Match the following: -Conversion

Match the following: -Jurisdictional ambiguity

An ineffective technique for dealing with conflicts where an attempt is made to label or discredit an opponent is referred to as:

Conversion is a withdrawal mechanism in which emotional conflicts are expressed in physical symptoms.

Match the following: -Competing

A dissatisfied customer feels that she has been defrauded by an individual salesperson. As a result, she confronts this salesperson angrily and demands a refund. Which form of conflict has occurred in this situation?

All of the following are positive consequences of intergroup conflict except:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

The behavioral tendency associated with an equal versus equal power relationship is:

A key to recognizing functional conflict is that it is often cognitive in origin.

Match the following: -Functional conflict

At a public hospital there is one doctor for neurology, one for cardiology, and another for orthopedics. The structural cause for conflict between these individuals would be:

Briefly explain the types of intrapersonal conflict.

Match the following: -Interdependence

is a withdrawal mechanism in which an individual's emotional conflicts are expressed in physical symptoms.

Match the following: -Nonaction

The power not only to control emotions but also to perceive them is termed:

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

47. In the context of negotiation, is the approach in which the parties' goals are not seen as mutually exclusive, But the focus is on both sides achieving their objectives.

Match the following: -Conversion

Match the following: -Jurisdictional ambiguity

An ineffective technique for dealing with conflicts where an attempt is made to label or discredit an opponent is referred to as:

Conversion is a withdrawal mechanism in which emotional conflicts are expressed in physical symptoms.

Match the following: -Competing

A dissatisfied customer feels that she has been defrauded by an individual salesperson. As a result, she confronts this salesperson angrily and demands a refund. Which form of conflict has occurred in this situation?

All of the following are positive consequences of intergroup conflict except:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

₄₇_._I_n_th_e_contex_t_o_f_negotiation, _i_s_th_e_approac_h_i_n_whic_h_th_e_parties_'_goal_s_ar_e_no_t_see_n_a_s_mutuall_y_exclusive, But the focus is on both sides achieving their objectives.