Question 1

is the ability to see life from another person's perspective.

Accepted Answer

A)  Jurisdiction 
B)  Empathy 
C)  Incumbence 
D)  Suboptimization 
A)  Jurisdiction 
B)  Empathy 
C)  Incumbence 
D)  Suboptimization

Question 2

Match the following:
-Intrapersonal conflict

Accepted Answer

A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem 
A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem

Question 3

Which of the following is true of defining moments?

Accepted Answer

A)  They help people crystallize their values and serve as opportunities for personal growth. 
B)  They create differences in values and ethics and can be a source of disagreement. 
C)  They create healthy, constructive disagreements between two or more people. 
D)  They occur when a person feels similar degrees of attraction and repulsion. 
A)  They help people crystallize their values and serve as opportunities for personal growth. 
B)  They create differences in values and ethics and can be a source of disagreement. 
C)  They create healthy, constructive disagreements between two or more people. 
D)  They occur when a person feels similar degrees of attraction and repulsion.

Question 4

What are the different power networks as described by W.F.G. Mastenbroek?

Accepted Answer

According to W.F.G. Mastenbroek, individ

Question 5

The style of conflict management is intermediate in both assertiveness and cooperativeness.

Accepted Answer

A)  competing 
B)  cooperating 
C)  collaborating 
D)  compromising 
A)  competing 
B)  cooperating 
C)  collaborating 
D)  compromising

Question 6

Person-role conflicts:

Accepted Answer

A)  arise when a role sender requires an individual to perform contradictory or inconsistent roles. 
B)  occur when individuals experience conflicts among the multiple roles in their lives. 
C)  arise when a person feels similar degrees of attraction and repulsion towards two alternative courses of action. 
D)  occur when individuals are expected to perform behaviors that clash with their beliefs or values. 
A)  arise when a role sender requires an individual to perform contradictory or inconsistent roles. 
B)  occur when individuals experience conflicts among the multiple roles in their lives. 
C)  arise when a person feels similar degrees of attraction and repulsion towards two alternative courses of action. 
D)  occur when individuals are expected to perform behaviors that clash with their beliefs or values.

Question 7

What are the different forms of conflict in organizations?

Accepted Answer

Conflict in an organization can take on

Question 8

Conflict between groups can lead to increased cohesiveness within each group.

Accepted Answer

A) True 
 B)False

Question 9

When a person continually responds pessimistically to attempts at solving a problem, the person is displaying a defense mechanism called:

Accepted Answer

A)  identification. 
B)  displacement. 
C)  fixation. 
D)  negativism. 
A)  identification. 
B)  displacement. 
C)  fixation. 
D)  negativism.

Question 10

challenge individuals to choose between two or more things in which they believe.

Accepted Answer

A)  Moral dilemmas 
B)  Defining moments 
C)  Approach-avoidance conflicts 
D)  Suboptimization situations 
A)  Moral dilemmas 
B)  Defining moments 
C)  Approach-avoidance conflicts 
D)  Suboptimization situations

Question 11

39. In the context of conflict resolution, is delaying action on a conflict by buying time, usually by telling the
Individuals involved that the problem is being worked on.

Accepted Answer

A)  administrative orbiting 
B)  nonaction 
C)  due process nonaction 
D)  secrecy 
A)  administrative orbiting 
B)  nonaction 
C)  due process nonaction 
D)  secrecy

Question 12

Match the following:
-Fixation

Accepted Answer

A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem 
A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem

Question 13

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Accepted Answer

A) True 
 B)False

Question 14

What are the effective techniques of preventing and/or eliminating conflict within an organization?

Accepted Answer

The effective techniques of preventing a

Question 15

In which of the following situations can the avoiding style of conflict management be used?

Accepted Answer

A)  When an issue is trivial or more important issues are pressing 
B)  When the benefits of resolution outweighs potential disruption 
C)  When one perceives a chance of satisfying one's concerns 
D)  When unpopular actions need to be implemented on important issues 
A)  When an issue is trivial or more important issues are pressing 
B)  When the benefits of resolution outweighs potential disruption 
C)  When one perceives a chance of satisfying one's concerns 
D)  When unpopular actions need to be implemented on important issues

Question 16

A doctor asks a nurse to administer medication to a patient in a way that conflicts with the guidelines laid down by the hospital. This is an example of:

Accepted Answer

A)  interrole conflict. 
B)  intrarole conflict. 
C)  person-role conflict. 
D)  social role conflict. 
A)  interrole conflict. 
B)  intrarole conflict. 
C)  person-role conflict. 
D)  social role conflict.

Question 17

Match the following:
-Rationalization

Accepted Answer

A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem 
A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem

Question 18

Match the following:
-Compensation

Accepted Answer

A) Delaying action or buying time rather than directly solving a problem 
B) Attempting to make up for a negative situation by devoting oneself to another pursuit with increased vigor 
C) Doing nothing 
D) Both parties to a conflict gain 
E) Labeling or discrediting an opponent 
A) Delaying action or buying time rather than directly solving a problem 
B) Attempting to make up for a negative situation by devoting oneself to another pursuit with increased vigor 
C) Doing nothing 
D) Both parties to a conflict gain 
E) Labeling or discrediting an opponent

Question 19

A problem associated with the equal versus equal power networks is:

Accepted Answer

A)  control versus autonomy. 
B)  role conflict. 
C)  role ambiguity. 
D)  covert fighting for positions. 
A)  control versus autonomy. 
B)  role conflict. 
C)  role ambiguity. 
D)  covert fighting for positions.

Question 20

Match the following:
-Accommodating

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together 
A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together

is the ability to see life from another person's perspective.

Match the following: -Intrapersonal conflict

Which of the following is true of defining moments?

What are the different power networks as described by W.F.G. Mastenbroek?

The style of conflict management is intermediate in both assertiveness and cooperativeness.

Person-role conflicts:

What are the different forms of conflict in organizations?

Conflict between groups can lead to increased cohesiveness within each group.

When a person continually responds pessimistically to attempts at solving a problem, the person is displaying a defense mechanism called:

challenge individuals to choose between two or more things in which they believe.

₃₉_._I_n_th_e_contex_t_o_f_conflic_t_resolution, _i_s_delayin_g_actio_n_o_n_a_conflic_t_b_y_buyin_g_time_,_usuall_y_b_y_tellin_g_the Individuals involved that the problem is being worked on.

Match the following: -Fixation

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

What are the effective techniques of preventing and/or eliminating conflict within an organization?

In which of the following situations can the avoiding style of conflict management be used?

A doctor asks a nurse to administer medication to a patient in a way that conflicts with the guidelines laid down by the hospital. This is an example of:

Match the following: -Rationalization

Match the following: -Compensation

A problem associated with the equal versus equal power networks is:

Match the following: -Accommodating

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

is the ability to see life from another person's perspective.

Match the following: -Intrapersonal conflict

Which of the following is true of defining moments?

What are the different power networks as described by W.F.G. Mastenbroek?

The style of conflict management is intermediate in both assertiveness and cooperativeness.

Person-role conflicts:

What are the different forms of conflict in organizations?

Conflict between groups can lead to increased cohesiveness within each group.

When a person continually responds pessimistically to attempts at solving a problem, the person is displaying a defense mechanism called:

challenge individuals to choose between two or more things in which they believe.

39. In the context of conflict resolution, is delaying action on a conflict by buying time, usually by telling the Individuals involved that the problem is being worked on.

Match the following: -Fixation

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

What are the effective techniques of preventing and/or eliminating conflict within an organization?

In which of the following situations can the avoiding style of conflict management be used?

A doctor asks a nurse to administer medication to a patient in a way that conflicts with the guidelines laid down by the hospital. This is an example of:

Match the following: -Rationalization

Match the following: -Compensation

A problem associated with the equal versus equal power networks is:

Match the following: -Accommodating

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

₃₉_._I_n_th_e_contex_t_o_f_conflic_t_resolution, _i_s_delayin_g_actio_n_o_n_a_conflic_t_b_y_buyin_g_time_,_usuall_y_b_y_tellin_g_the Individuals involved that the problem is being worked on.