Question 1

Administrative orbiting and secrecy are very effective conflict reduction techniques.

Accepted Answer

A) True 
 B)False

Question 2

is a tendency to display behavior inconsistent with, or even opposite of, a conventionally held concept.

Accepted Answer

A)  Stereotype reactance 
B)  Displacement 
C)  Role conflict 
D)  Suboptimization 
A)  Stereotype reactance 
B)  Displacement 
C)  Role conflict 
D)  Suboptimization

Question 3

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

Accepted Answer

A)  the issue. 
B)  the parties involved. 
C)  the context of the conflict. 
D)  the occurrence of groupthink. 
A)  the issue. 
B)  the parties involved. 
C)  the context of the conflict. 
D)  the occurrence of groupthink.

Question 4

A key to recognizing a dysfunctional conflict is that:

Accepted Answer

A)  it arises from thinking of new ways to approach problems. 
B)  it arises from someone challenging old policies. 
C)  it is often cognitive in origin. 
D)  it is often emotional or behavioral in origin. 
A)  it arises from thinking of new ways to approach problems. 
B)  it arises from someone challenging old policies. 
C)  it is often cognitive in origin. 
D)  it is often emotional or behavioral in origin.

Question 5

A style in which one is concerned that the other party's goals be met but relatively unconcerned with getting one's
own way is called compromising.

Accepted Answer

A) True 
 B)False

Question 6

Emotional intelligence relates positively to the ability to manage conflict.

Accepted Answer

A) True 
 B)False

Question 7

Match the following:
-Compromising

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together 
A) Deliberate decision to take no action in resolving a conflict 
B) Concerned about another person's goals more than your own so you give in to or assist the other person 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her
position 
D) Both parties to a conflict move toward each other 
E) The disputing parties recognize that it is in their best interest to work together

Question 8

Match the following:
-Identification

Accepted Answer

A) A compromise mechanism whereby an individual patterns his or her behavior after another's 
B) Resistance to change 
C) Use of daydreams to escape reality 
D) Physically escaping a conflict 
E) Emotional conflicts that are expressed in physical symptoms 
A) A compromise mechanism whereby an individual patterns his or her behavior after another's 
B) Resistance to change 
C) Use of daydreams to escape reality 
D) Physically escaping a conflict 
E) Emotional conflicts that are expressed in physical symptoms

Question 9

Match the following:
-Negativism

Accepted Answer

A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem 
A) Person-role conflict is an example of this type of conflict 
B) A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons
for it 
C) Redirecting one's grief onto someone else 
D) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem

Question 10

Match the following:
-Control versus autonomy

Accepted Answer

A) A compromise mechanism whereby an individual patterns his or her behavior after another's 
B) Resistance to change 
C) Use of daydreams to escape reality 
D) Physically escaping a conflict 
E) Emotional conflicts that are expressed in physical symptoms 
A) A compromise mechanism whereby an individual patterns his or her behavior after another's 
B) Resistance to change 
C) Use of daydreams to escape reality 
D) Physically escaping a conflict 
E) Emotional conflicts that are expressed in physical symptoms

Question 11

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

Accepted Answer

A) True 
 B)False

Question 12

Developing trust within a group can prevent the misattribution of task conflict for personal conflict.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following are NOT structural factors in causing conflict?

Accepted Answer

A)  Goal differences 
B)  Status inconsistencies 
C)  Values and ethics 
D)  Authority relationships 
A)  Goal differences 
B)  Status inconsistencies 
C)  Values and ethics 
D)  Authority relationships

Question 14

Two machine operators disagree over the cause of an equipment breakdown. One thinks that the machine was overworked, while the other thinks that the machine was being manhandled. This conflict is based on differences in:

Accepted Answer

A)  authority relationships. 
B)  perception. 
C)  values and ethics. 
D)  needs. 
A)  authority relationships. 
B)  perception. 
C)  values and ethics. 
D)  needs.

Question 15

EI is defined as:

Accepted Answer

A)  any situation in which incompatibility leads to disagreement or opposition between two or more parties. 
B)  constructive agreement between two or more people. 
C)  the negative side of emotional quality. 
D)  the power to control one's emotions and perceive emotions in others. 
A)  any situation in which incompatibility leads to disagreement or opposition between two or more parties. 
B)  constructive agreement between two or more people. 
C)  the negative side of emotional quality. 
D)  the power to control one's emotions and perceive emotions in others.

Question 16

Which of the following defense mechanisms takes the form of aggressive behavior directed at someone else who is not the source of a conflict?

Accepted Answer

A)  Conversion 
B)  Identification 
C)  Displacement 
D)  Fixation 
A)  Conversion 
B)  Identification 
C)  Displacement 
D)  Fixation

Question 17

A conflict felt by middle managers where conflicting expectations are placed on the managers from their bosses and employees is termed as .

Accepted Answer

A)  suboptimization conflict 
B)  control-autonomy conflict 
C)  role conflict 
D)  resource dependency conflict 
A)  suboptimization conflict 
B)  control-autonomy conflict 
C)  role conflict 
D)  resource dependency conflict

Question 18

45. The strategy of conflict management is founded on the potential for win-win outcomes, honest
Communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

Accepted Answer

A)  task-focused 
B)  dual-concern 
C)  competitive 
D)  cooperative 
A)  task-focused 
B)  dual-concern 
C)  competitive 
D)  cooperative

Administrative orbiting and secrecy are very effective conflict reduction techniques.

is a tendency to display behavior inconsistent with, or even opposite of, a conventionally held concept.

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

A key to recognizing a dysfunctional conflict is that:

A style in which one is concerned that the other party's goals be met but relatively unconcerned with getting one's own way is called compromising.

Emotional intelligence relates positively to the ability to manage conflict.

Match the following: -Compromising

Match the following: -Identification

Match the following: -Negativism

Match the following: -Control versus autonomy

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

Developing trust within a group can prevent the misattribution of task conflict for personal conflict.

Which of the following are NOT structural factors in causing conflict?

Two machine operators disagree over the cause of an equipment breakdown. One thinks that the machine was overworked, while the other thinks that the machine was being manhandled. This conflict is based on differences in:

EI is defined as:

Which of the following defense mechanisms takes the form of aggressive behavior directed at someone else who is not the source of a conflict?

A conflict felt by middle managers where conflicting expectations are placed on the managers from their bosses and employees is termed as .

₄₅_._The _strateg_y_o_f_conflic_t_managemen_t_i_s_founde_d_o_n_th_e_potentia_l_fo_r_win-wi_n_outcomes_,_honest Communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Administrative orbiting and secrecy are very effective conflict reduction techniques.

is a tendency to display behavior inconsistent with, or even opposite of, a conventionally held concept.

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

A key to recognizing a dysfunctional conflict is that:

A style in which one is concerned that the other party's goals be met but relatively unconcerned with getting one's own way is called compromising.

Emotional intelligence relates positively to the ability to manage conflict.

Match the following: -Compromising

Match the following: -Identification

Match the following: -Negativism

Match the following: -Control versus autonomy

Cross-cultural negotiations can be more effective if each party learns as much about the other cultures as possible.

Developing trust within a group can prevent the misattribution of task conflict for personal conflict.

Which of the following are NOT structural factors in causing conflict?

Two machine operators disagree over the cause of an equipment breakdown. One thinks that the machine was overworked, while the other thinks that the machine was being manhandled. This conflict is based on differences in:

EI is defined as:

Which of the following defense mechanisms takes the form of aggressive behavior directed at someone else who is not the source of a conflict?

A conflict felt by middle managers where conflicting expectations are placed on the managers from their bosses and employees is termed as .

45. The strategy of conflict management is founded on the potential for win-win outcomes, honest Communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

₄₅_._The _strateg_y_o_f_conflic_t_managemen_t_i_s_founde_d_o_n_th_e_potentia_l_fo_r_win-wi_n_outcomes_,_honest Communication, trust, openness to risk and vulnerability, and the notion that the whole may be greater than the sum of the parts.