Question 1

The sociotechnical system:

Accepted Answer

A)  gives equal attention to scientific and communal considerations in job design. 
B)  gives technology and engineering the most weight in job design decisions. 
C)  emphasizes social concern and encourages a high degree of worker control over industrial efficiency. 
D)  uses committed employees with ever expanding responsibilities to achieve zero waste every time. 
A)  gives equal attention to scientific and communal considerations in job design. 
B)  gives technology and engineering the most weight in job design decisions. 
C)  emphasizes social concern and encourages a high degree of worker control over industrial efficiency. 
D)  uses committed employees with ever expanding responsibilities to achieve zero waste every time.

Question 2

The anthropocentric approach places human considerations at the center of job design decisions.

Accepted Answer

A) True 
 B)False

Question 3

Match the following:
-Work

Accepted Answer

A) A designated set of tasks and work activities 
B) Purposeful activity in manufacturing a product or providing a service 
C) Detailed task specification and narrow job scope 
D) Vertical and horizontal job expansion 
E) A job design strategy requiring cross-training 
A) A designated set of tasks and work activities 
B) Purposeful activity in manufacturing a product or providing a service 
C) Detailed task specification and narrow job scope 
D) Vertical and horizontal job expansion 
E) A job design strategy requiring cross-training

Question 4

An office manager is trying to find ways to enlarge or expand several clerical jobs that he supervises. One approach is to:

Accepted Answer

A)  reschedule work into a flextime arrangement. 
B)  rotate employees among several positions. 
C)  increase clerical tasks or duties performed by each individual. 
D)  more effectively match worker skills to job requirements. 
A)  reschedule work into a flextime arrangement. 
B)  rotate employees among several positions. 
C)  increase clerical tasks or duties performed by each individual. 
D)  more effectively match worker skills to job requirements.

Question 5

Which of the following statements best reflects an international view of job design?

Accepted Answer

A)  The biological approach appears to be the most common approach. 
B)  The job enrichment approach has been applied the most in international cultures. 
C)  Each country's perspective is distinct and forged within its unique cultural and economic system. 
D)  Asian and Western approaches are very different but within each area there are marked similarities. 
A)  The biological approach appears to be the most common approach. 
B)  The job enrichment approach has been applied the most in international cultures. 
C)  Each country's perspective is distinct and forged within its unique cultural and economic system. 
D)  Asian and Western approaches are very different but within each area there are marked similarities.

Question 6

Selecting the textbook, formulating course objectives, specifying course requirements, determining instructional methods, preparing exams, and evaluating student performance provide the college professor with:

Accepted Answer

A)  skill homogeneity. 
B)  task specificity. 
C)  autonomy. 
D)  feedback. 
A)  skill homogeneity. 
B)  task specificity. 
C)  autonomy. 
D)  feedback.

Question 7

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

Accepted Answer

A) True 
 B)False

Question 8

An analysis of medical claims at Chaparral Steel Co. identified lower back problems as the most common problem experienced by steelworkers and managers alike. The job approach most appropriate for this problem would be:

Accepted Answer

A)  mechanistic. 
B)  biological. 
C)  perceptual/motor. 
D)  motivational. 
A)  mechanistic. 
B)  biological. 
C)  perceptual/motor. 
D)  motivational.

Question 9

In the context of meaning of work, similarities among countries appear to exist in:

Accepted Answer

A)  job enrichment and satisfaction. 
B)  determinants of job involvement. 
C)  work content and job context. 
D)  positive feedback and valued rewards. 
A)  job enrichment and satisfaction. 
B)  determinants of job involvement. 
C)  work content and job context. 
D)  positive feedback and valued rewards.

Question 10

Given the nature or structure of the economy with respect to the degree of service jobs, the most important job skills would be .

Accepted Answer

A)  technical skills 
B)  interpersonal skills 
C)  conceptual skills 
D)  strategic skills 
A)  technical skills 
B)  interpersonal skills 
C)  conceptual skills 
D)  strategic skills

Question 11

Enumerate, with examples, the differences between job enrichment and job enlargement.

Accepted Answer

Job enlargement involves expanding the j

Question 12

The process of connecting jobs and departments into a coordinated, cohesive whole is known as:

Accepted Answer

A)  structuring. 
B)  enlargement. 
C)  simplification. 
D)  integration. 
A)  structuring. 
B)  enlargement. 
C)  simplification. 
D)  integration.

Question 13

Work is meaningful only when someone is paid for performing job tasks.

Accepted Answer

A) True 
 B)False

Question 14

The interdisciplinary approach to job design emphasizing a person's interaction with physical aspects of the work environment and concern with physical exertion is the:

Accepted Answer

A)  biological approach. 
B)  mechanistic approach. 
C)  perceptual/motor approach. 
D)  motivational approach. 
A)  biological approach. 
B)  mechanistic approach. 
C)  perceptual/motor approach. 
D)  motivational approach.

Question 15

Match the following:
-Anthropocentric

Accepted Answer

A) Human factors of engineering, ergonomics, and experimental psychology used in an approach to job design. 
B) Technology and engineering as central to job design. 
C) Human considerations as central to job design. 
D) Tension associated with new and advancing technologies. 
E) Achieving zero waste and 100 percent good product, delivered on time, every time. 
A) Human factors of engineering, ergonomics, and experimental psychology used in an approach to job design. 
B) Technology and engineering as central to job design. 
C) Human considerations as central to job design. 
D) Tension associated with new and advancing technologies. 
E) Achieving zero waste and 100 percent good product, delivered on time, every time.

Question 16

The use of electronic bulletin boards may be a source of technostress.

Accepted Answer

A) True 
 B)False

Question 17

Mass production jobs:

Accepted Answer

A)  tend to be nonrepetitive. 
B)  require minimal mental attention. 
C)  are self-paced. 
D)  require craftsman level skills. 
A)  tend to be nonrepetitive. 
B)  require minimal mental attention. 
C)  are self-paced. 
D)  require craftsman level skills.

Question 18

Match the following:
-Telecommuting

Accepted Answer

A) Working at home or from a remote location through a data/communication system 
B) Scheduling 40 hours of work in less than five days 
C) Core work time with variable start and quit time 
D) Two persons working less than full time in the same job but at different times 
E) Job restudy and analysis for purposes of engineering job modification 
A) Working at home or from a remote location through a data/communication system 
B) Scheduling 40 hours of work in less than five days 
C) Core work time with variable start and quit time 
D) Two persons working less than full time in the same job but at different times 
E) Job restudy and analysis for purposes of engineering job modification

Question 19

Designing or redesigning a job by incorporating motivational factors into it is known as:

Accepted Answer

A)  job enrichment. 
B)  job enlargement. 
C)  job rotation. 
D)  job characteristics model. 
A)  job enrichment. 
B)  job enlargement. 
C)  job rotation. 
D)  job characteristics model.

Question 20

The standardization and the narrow, explicit specification of task activities for workers is defined as:

Accepted Answer

A)  cross-training. 
B)  work simplification. 
C)  job enlargement. 
D)  production efficiency. 
A)  cross-training. 
B)  work simplification. 
C)  job enlargement. 
D)  production efficiency.

The sociotechnical system:

The anthropocentric approach places human considerations at the center of job design decisions.

Match the following: -Work

An office manager is trying to find ways to enlarge or expand several clerical jobs that he supervises. One approach is to:

Which of the following statements best reflects an international view of job design?

Selecting the textbook, formulating course objectives, specifying course requirements, determining instructional methods, preparing exams, and evaluating student performance provide the college professor with:

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

An analysis of medical claims at Chaparral Steel Co. identified lower back problems as the most common problem experienced by steelworkers and managers alike. The job approach most appropriate for this problem would be:

In the context of meaning of work, similarities among countries appear to exist in:

Given the nature or structure of the economy with respect to the degree of service jobs, the most important job skills would be .

Enumerate, with examples, the differences between job enrichment and job enlargement.

The process of connecting jobs and departments into a coordinated, cohesive whole is known as:

Work is meaningful only when someone is paid for performing job tasks.

The interdisciplinary approach to job design emphasizing a person's interaction with physical aspects of the work environment and concern with physical exertion is the:

Match the following: -Anthropocentric

The use of electronic bulletin boards may be a source of technostress.

Mass production jobs:

Match the following: -Telecommuting

Designing or redesigning a job by incorporating motivational factors into it is known as:

The standardization and the narrow, explicit specification of task activities for workers is defined as:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 14: Jobs and the Design of Work

The sociotechnical system:

The anthropocentric approach places human considerations at the center of job design decisions.

Match the following: -Work

An office manager is trying to find ways to enlarge or expand several clerical jobs that he supervises. One approach is to:

Which of the following statements best reflects an international view of job design?

Selecting the textbook, formulating course objectives, specifying course requirements, determining instructional methods, preparing exams, and evaluating student performance provide the college professor with:

A fundamental limitation of scientific management is that it undervalues the human capacity for thought and ingenuity.

An analysis of medical claims at Chaparral Steel Co. identified lower back problems as the most common problem experienced by steelworkers and managers alike. The job approach most appropriate for this problem would be:

In the context of meaning of work, similarities among countries appear to exist in:

Given the nature or structure of the economy with respect to the degree of service jobs, the most important job skills would be .

Enumerate, with examples, the differences between job enrichment and job enlargement.

The process of connecting jobs and departments into a coordinated, cohesive whole is known as:

Work is meaningful only when someone is paid for performing job tasks.

The interdisciplinary approach to job design emphasizing a person's interaction with physical aspects of the work environment and concern with physical exertion is the:

Match the following: -Anthropocentric

The use of electronic bulletin boards may be a source of technostress.

Mass production jobs:

Match the following: -Telecommuting

Designing or redesigning a job by incorporating motivational factors into it is known as:

The standardization and the narrow, explicit specification of task activities for workers is defined as:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters