Question 1

________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

Accepted Answer

A)  Globalization 
B)  Workforce diversity 
C)  Affirmative action 
D)  Organizational culture 
E)  Operational homogeneity 
A)  Globalization 
B)  Workforce diversity 
C)  Affirmative action 
D)  Organizational culture 
E)  Operational homogeneity

Question 2

The common characteristic of service jobs is that they require ________.

Accepted Answer

A)  substantial interaction with an organization's customers 
B)  low pay 
C)  a focus on productivity 
D)  little job knowledge 
E)  little technical competence 
A)  substantial interaction with an organization's customers 
B)  low pay 
C)  a focus on productivity 
D)  little job knowledge 
E)  little technical competence

Question 3

Compare and contrast the fields of psychology, social psychology, and sociology.

Accepted Answer

These fields all deal with the human con

Question 4

Which of the following statements best describes contingency variables?

Accepted Answer

A)  They are scientific factors based on universal truths. 
B)  They are factors that moderate the relationship between two or more events or situations. 
C)  There is general consensus among OB researchers that they can be controlled. 
D)  They are the cause-and-effect principles that tend to apply to all situations that have been discovered. 
E)  They are simple and universal principles that explain organizational behavior. 
A)  They are scientific factors based on universal truths. 
B)  They are factors that moderate the relationship between two or more events or situations. 
C)  There is general consensus among OB researchers that they can be controlled. 
D)  They are the cause-and-effect principles that tend to apply to all situations that have been discovered. 
E)  They are simple and universal principles that explain organizational behavior.

Question 5

Which of the following is not a core topic of organizational behavior?

Accepted Answer

A)  motivation 
B)  attitude development 
C)  conflict 
D)  resource allocation 
E)  work design 
A)  motivation 
B)  attitude development 
C)  conflict 
D)  resource allocation 
E)  work design

Question 6

Which of the following is not an example of an ethical dilemma?

Accepted Answer

A)  Do I allow some employees to work from home, and not others? 
B)  Do I offer a bribe to land a contract? 
C)  Do I write a check on a closed account? 
D)  Do I fire an employee to avoid paying her a big bonus? 
E)  Do I fire a whistle blower for exposing the company's wrongdoing? 
A)  Do I allow some employees to work from home, and not others? 
B)  Do I offer a bribe to land a contract? 
C)  Do I write a check on a closed account? 
D)  Do I fire an employee to avoid paying her a big bonus? 
E)  Do I fire a whistle blower for exposing the company's wrongdoing?

Question 7

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century?

Accepted Answer

A)  substantial decreases in the number of workers who are under 55 
B)  increases in the percentage of United States citizens of Hispanic origin 
C)  the increasing number of African-Americans at all levels within the workforce 
D)  the steady increase in the percentage of employed males 
E)  the rapid increase in the number of female workers 
A)  substantial decreases in the number of workers who are under 55 
B)  increases in the percentage of United States citizens of Hispanic origin 
C)  the increasing number of African-Americans at all levels within the workforce 
D)  the steady increase in the percentage of employed males 
E)  the rapid increase in the number of female workers

Question 9

Which of the following would not be considered a service employee?

Accepted Answer

A)  Fast food counter worker 
B)  Sales clerk 
C)  Police officer 
D)  Automobile repair technician 
E)  Financial planner 
A)  Fast food counter worker 
B)  Sales clerk 
C)  Police officer 
D)  Automobile repair technician 
E)  Financial planner

Question 10

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

Accepted Answer

A)  psychology 
B)  operations management 
C)  corporate strategy 
D)  political science 
E)  sociology 
A)  psychology 
B)  operations management 
C)  corporate strategy 
D)  political science 
E)  sociology

Question 11

Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures?

Accepted Answer

A)  by adapting his management style to their differences 
B)  by keeping a straightforward and open communication style 
C)  by using his own motivations to guide others 
D)  by treating everyone uniformly, regardless of their background 
E)  by guiding them to adapt to his management style 
A)  by adapting his management style to their differences 
B)  by keeping a straightforward and open communication style 
C)  by using his own motivations to guide others 
D)  by treating everyone uniformly, regardless of their background 
E)  by guiding them to adapt to his management style

Question 12

Organizational Behavior principles are consistent between networked and non-networked organizations.

Accepted Answer

A) True 
 B)False

Question 13

What conclusions can you draw about turnover if an employer strives to find balance in work-life conflicts? How can the employer find this balance and still have productive employees?

Accepted Answer

Because work is constantly infringing on

Question 14

An ethically healthy climate ________.

Accepted Answer

A)  exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors 
B)  is non-existent in businesses 
C)  seldom allows employees to do their work productively 
D)  cannot be created by managers, but must be dictated by the organization's mission 
E)  interferes with the actual performance of the organization 
A)  exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors 
B)  is non-existent in businesses 
C)  seldom allows employees to do their work productively 
D)  cannot be created by managers, but must be dictated by the organization's mission 
E)  interferes with the actual performance of the organization

Question 15

As the world has become more global, managers have to become capable of working with people from different cultures.

Accepted Answer

A) True 
 B)False

Question 16

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which faculty member should furnish information about personality, learning, and motivation?

Accepted Answer

A)  sociology 
B)  psychology 
C)  anthropology 
D)  political science 
E)  industrial engineering 
A)  sociology 
B)  psychology 
C)  anthropology 
D)  political science 
E)  industrial engineering

Question 17

OB concepts must reflect contingency conditions for all of the following reasons except ________.

Accepted Answer

A)  human beings are complex 
B)  our predictions and assumptions are almost accurate all the time 
C)  one person's behavior changes in different situations 
D)  we are limited in our ability to make sweeping generalizations 
E)  two people often act very differently in the same situation 
A)  human beings are complex 
B)  our predictions and assumptions are almost accurate all the time 
C)  one person's behavior changes in different situations 
D)  we are limited in our ability to make sweeping generalizations 
E)  two people often act very differently in the same situation

Question 18

Explain the scope of OB in service jobs and describe its role in improving customer service.

Accepted Answer

Today, the majority of employees in deve

Question 19

Many employees of global firms are "on call" 24 hours a day for all of the following reasons except ________.

Accepted Answer

A)  they are able to create and structure their own roles with flexible work schedules 
B)  they need to consult with colleagues or customers eight or ten time zones away 
C)  they can now do their work at home or other non-office locations 
D)  they are being asked to put in longer hours by their organizations 
E)  they are facing increasing demands of globalization and competition 
A)  they are able to create and structure their own roles with flexible work schedules 
B)  they need to consult with colleagues or customers eight or ten time zones away 
C)  they can now do their work at home or other non-office locations 
D)  they are being asked to put in longer hours by their organizations 
E)  they are facing increasing demands of globalization and competition

Question 20

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

Accepted Answer

A)  anthropology 
B)  corporate strategy 
C)  political science 
D)  operations research 
E)  psycholinguistics 
A)  anthropology 
B)  corporate strategy 
C)  political science 
D)  operations research 
E)  psycholinguistics

________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

The common characteristic of service jobs is that they require ________.

Compare and contrast the fields of psychology, social psychology, and sociology.

Which of the following statements best describes contingency variables?

Which of the following is not a core topic of organizational behavior?

Which of the following is not an example of an ethical dilemma?

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century?

Which of the following would not be considered a service employee?

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures?

Organizational Behavior principles are consistent between networked and non-networked organizations.

What conclusions can you draw about turnover if an employer strives to find balance in work-life conflicts? How can the employer find this balance and still have productive employees?

An ethically healthy climate ________.

As the world has become more global, managers have to become capable of working with people from different cultures.

OB concepts must reflect contingency conditions for all of the following reasons except ________.

Explain the scope of OB in service jobs and describe its role in improving customer service.

Many employees of global firms are "on call" 24 hours a day for all of the following reasons except ________.

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 1: What Is Organizational Behavior

________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

The common characteristic of service jobs is that they require ________.

Compare and contrast the fields of psychology, social psychology, and sociology.

Which of the following statements best describes contingency variables?

Which of the following is not a core topic of organizational behavior?

Which of the following is not an example of an ethical dilemma?

OB draws from several research-based theories about how people behave in organizations and contains several straightforward cause-and-effect relationships.

Which of the following was the most significant change in the United States labor force during the last half of the twentieth century?

Which of the following would not be considered a service employee?

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

Timothy works with people of various nationalities and faiths. How can he effectively manage people from different cultures?

Organizational Behavior principles are consistent between networked and non-networked organizations.

What conclusions can you draw about turnover if an employer strives to find balance in work-life conflicts? How can the employer find this balance and still have productive employees?

An ethically healthy climate ________.

As the world has become more global, managers have to become capable of working with people from different cultures.

OB concepts must reflect contingency conditions for all of the following reasons except ________.

Explain the scope of OB in service jobs and describe its role in improving customer service.

Many employees of global firms are "on call" 24 hours a day for all of the following reasons except ________.

This field of study has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries and within different organizations.

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters