Question 1

Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following except ________.

Accepted Answer

A)  age 
B)  gender 
C)  domestic partners 
D)  socio-economic status 
E)  religion 
A)  age 
B)  gender 
C)  domestic partners 
D)  socio-economic status 
E)  religion D

Question 2

How have the fields of psychology and sociology contributed to our understanding of organizational behavior?

Accepted Answer

Psychology seeks to measure, explain, and change the behavior of humans. Contributions have been made by learning theorists, personality theorists, counseling psychologists, and industrial and organizational psychologists. Contributions have been made in learning, perception, personality, emotions, training, leadership effectiveness, needs and motivational forces, job satisfaction, decision-making processes, performance appraisals, attitude measurement, employee-selection techniques, work design, and job stress. Sociology studies people in relation to their social environment or culture. The greatest contributions by sociologists have been in the study of group behavior in organizations, organizational culture, formal organization theory and structure, organizational technology, communications, power, and conflict.

Question 3

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues on communication?

Accepted Answer

A)  the psychologist 
B)  the anthropologist 
C)  the political scientist 
D)  the social psychologist 
E)  the industrial engineer 
A)  the psychologist 
B)  the anthropologist 
C)  the political scientist 
D)  the social psychologist 
E)  the industrial engineer D

Question 4

Explain "workforce diversity." What key managerial skill do you think is most important when dealing with workforce diversity?

Accepted Answer

Workforce diversity is a term used to de

Question 5

OB researchers cannot offer reasonably accurate explanations of human behavior since people act very differently in similar situations.

Accepted Answer

A) True 
 B)False

Question 6

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior.

Accepted Answer

A)  sociology 
B)  psychology 
C)  social psychology 
D)  anthropology 
E)  industrial engineering 
A)  sociology 
B)  psychology 
C)  social psychology 
D)  anthropology 
E)  industrial engineering

Question 7

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

Accepted Answer

A)  the level of the group 
B)  the level of the individual 
C)  the level of the organization 
D)  the level of culture 
E)  the level of interacting groups 
A)  the level of the group 
B)  the level of the individual 
C)  the level of the organization 
D)  the level of culture 
E)  the level of interacting groups

Question 8

Which of the following is not a topic or concern related to OB?

Accepted Answer

A)  turnover 
B)  leader behavior 
C)  productivity 
D)  management 
E)  family behavior 
A)  turnover 
B)  leader behavior 
C)  productivity 
D)  management 
E)  family behavior

Question 9

Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________.

Accepted Answer

A)  intuition or "gut feeling" 
B)  organizational behavioral studies 
C)  subjective assessments 
D)  preconceived notions 
E)  systematic study 
A)  intuition or "gut feeling" 
B)  organizational behavioral studies 
C)  subjective assessments 
D)  preconceived notions 
E)  systematic study

Question 10

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________.

Accepted Answer

A)  by offering seminars, workshops, and other training programs to try to improve ethical behaviors 
B)  by writing and distributing codes of ethics to guide employees through ethical dilemmas 
C)  by hiring people who can identify unethical employees and take action against them 
D)  by providing in-house advisors who can be contacted for assistance in dealing with ethical issues 
E)  by creating protection mechanisms for employees who reveal internal unethical practices 
A)  by offering seminars, workshops, and other training programs to try to improve ethical behaviors 
B)  by writing and distributing codes of ethics to guide employees through ethical dilemmas 
C)  by hiring people who can identify unethical employees and take action against them 
D)  by providing in-house advisors who can be contacted for assistance in dealing with ethical issues 
E)  by creating protection mechanisms for employees who reveal internal unethical practices

Question 11

Which of the following has not contributed to blurring the lines between employees' work life and personal life?

Accepted Answer

A)  the creation of global organizations 
B)  communication technology allowing employees to work any time and from any place 
C)  organizations asking employees to put in longer hours 
D)  creation of flexible teams 
E)  the increase in dual career households 
A)  the creation of global organizations 
B)  communication technology allowing employees to work any time and from any place 
C)  organizations asking employees to put in longer hours 
D)  creation of flexible teams 
E)  the increase in dual career households

Question 12

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

Accepted Answer

A)  Corporate strategy 
B)  Anthropology 
C)  Political science 
D)  Social psychology 
E)  Archaeology 
A)  Corporate strategy 
B)  Anthropology 
C)  Political science 
D)  Social psychology 
E)  Archaeology

Question 13

As managers oversee the movement of jobs to countries with low-cost labor, ________.

Accepted Answer

A)  they tend to ignore the home country needs 
B)  they must deal with strong criticism from labor groups 
C)  they manage less diverse workforces 
D)  they avoid markets like China and other developing nations 
E)  they work themselves out of a job 
A)  they tend to ignore the home country needs 
B)  they must deal with strong criticism from labor groups 
C)  they manage less diverse workforces 
D)  they avoid markets like China and other developing nations 
E)  they work themselves out of a job

Question 14

Organizational behavior is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behavior, power, and conflict.

Accepted Answer

A) True 
 B)False

Question 15

Organizations need to ensure that hiring and employment policies create equal access and opportunities to individuals, regardless of ________.

Accepted Answer

A)  gender 
B)  experience 
C)  educational qualification 
D)  computer skills 
E)  technical know-how 
A)  gender 
B)  experience 
C)  educational qualification 
D)  computer skills 
E)  technical know-how

Question 16

Which of the following is not an action characteristic of an organization in flux?

Accepted Answer

A)  replacing temporary workers with permanent ones 
B)  reorganizing divisions 
C)  downsizing operations 
D)  subcontracting noncritical services and operations to other organizations 
E)  selling off poorly performing divisions 
A)  replacing temporary workers with permanent ones 
B)  reorganizing divisions 
C)  downsizing operations 
D)  subcontracting noncritical services and operations to other organizations 
E)  selling off poorly performing divisions

Question 17

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.

Accepted Answer

A)  organizational 
B)  intuitive 
C)  theoretical 
D)  systematic 
E)  case-based 
A)  organizational 
B)  intuitive 
C)  theoretical 
D)  systematic 
E)  case-based

Question 18

What are "networked organizations"? Describe the role of the manager in such organizations.

Accepted Answer

Networked organizations allow people to

Question 19

Given the climate of "temporariness" in modern organizations, employees must ________.

Accepted Answer

A)  continually update their knowledge and skills 
B)  be prepared to stay in the same position for longer periods of time 
C)  have closer connections with their peers 
D)  foster friendship within the work environment 
E)  limit their mobility if they hope to compete 
A)  continually update their knowledge and skills 
B)  be prepared to stay in the same position for longer periods of time 
C)  have closer connections with their peers 
D)  foster friendship within the work environment 
E)  limit their mobility if they hope to compete

Question 20

Which of the following is not an example of people who can work from home or other non-office locations?

Accepted Answer

A)  assembly line workers 
B)  systems analysts 
C)  technical writers 
D)  medical transcribers 
E)  book and media editors 
A)  assembly line workers 
B)  systems analysts 
C)  technical writers 
D)  medical transcribers 
E)  book and media editors

Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following except ________.

How have the fields of psychology and sociology contributed to our understanding of organizational behavior?

Explain "workforce diversity." What key managerial skill do you think is most important when dealing with workforce diversity?

OB researchers cannot offer reasonably accurate explanations of human behavior since people act very differently in similar situations.

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

Which of the following is not a topic or concern related to OB?

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________.

Which of the following has not contributed to blurring the lines between employees' work life and personal life?

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

As managers oversee the movement of jobs to countries with low-cost labor, ________.

Organizational behavior is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behavior, power, and conflict.

Organizations need to ensure that hiring and employment policies create equal access and opportunities to individuals, regardless of ________.

Which of the following is not an action characteristic of an organization in flux?

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.

What are "networked organizations"? Describe the role of the manager in such organizations.

Given the climate of "temporariness" in modern organizations, employees must ________.

Which of the following is not an example of people who can work from home or other non-office locations?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 1: What Is Organizational Behavior

Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following except ________.

How have the fields of psychology and sociology contributed to our understanding of organizational behavior?

Explain "workforce diversity." What key managerial skill do you think is most important when dealing with workforce diversity?

OB researchers cannot offer reasonably accurate explanations of human behavior since people act very differently in similar situations.

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

Which of the following is not a topic or concern related to OB?

Managers and their organizations are responding to the problem of unethical behavior in all of the following ways except ________.

Which of the following has not contributed to blurring the lines between employees' work life and personal life?

________ blends concepts from psychology and sociology and focuses on the influence people have on one another.

As managers oversee the movement of jobs to countries with low-cost labor, ________.

Organizational behavior is a field of study that helps in measuring, understanding, and changing attitudes; identifying communication patterns; and building trust. It has made important contributions to the study of group behavior, power, and conflict.

Organizations need to ensure that hiring and employment policies create equal access and opportunities to individuals, regardless of ________.

Which of the following is not an action characteristic of an organization in flux?

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.

What are "networked organizations"? Describe the role of the manager in such organizations.

Given the climate of "temporariness" in modern organizations, employees must ________.

Which of the following is not an example of people who can work from home or other non-office locations?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters