Exam 4: Emotions and Moods

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

________ is a pure marker of low positive affect.

Barry is angry at losing his job. In order to regulate his emotions, he can do all of the following except ________.

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Emotions are critical to rational thinking.

What do you call the practice of hiding inner feelings by modifying facial expressions?

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Discuss whether there are gender differences regarding emotions.

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

Stress typically has a negative effect on mood.

Which of the following is an example of deep acting?

Which of the following statements is true regarding surface acting?

Emotions are ________.

Moods are more action oriented in nature than emotions.

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

________ is an emotion that falls into the category of high positive affect.

People tend to be in their best moods on Monday.

Positive emotions enhance problem-solving skills.

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?