Exam 3: Attitudes and Job Satisfaction

Which of the following is true regarding the relationship between satisfaction and absenteeism?

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________.

The more specific the attitude and the more specific the behavior, the stronger the link between the two.

Discuss why employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied.

Most of the research in OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment. Explain the difference between these attitudes.

Research shows that someone with a ________ core self-evaluation will also have a ________ job satisfaction level.

James is a scientist for a local manufacturer that employs a large percentage of the small town where he lives. Until recently James has loved his job. However, it has been discovered that the company is releasing small amounts of toxins into the local river. James is extremely bothered by this information. Based on what you know about James, describe the cognitive dissonance that he is experiencing, and two ways that James might alter his behavior or attitude to reduce the dissonance.

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead while Willy and Thad are still in their respective positions although Willy did receive a small raise after his last performance evaluation. Which of the following would be the best action for Jamarcus to take in regards to Thad?

Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________.

Why should managers be interested in their employees' attitudes?

Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her son came home from school and told her that the trays she makes go straight to the landfill where they sit for hundreds of years without ever biodegrading. Although this information bothers Sheila, she does not look for another job because she enjoys her very high salary. Which dissonance moderating factor is illustrated by this example?

In regards to job engagement, having a good manager they enjoy working for and ________ were found to be the top causations.

Attitudes are evaluative statements.

Once an individual reaches a level of comfortable living, the relationship between pay and job satisfaction ________.

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

There are three components of an attitude: cognition, affect, and behavior.

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.

The emotional or feeling component of a person's attitude is called ________.