Question 1

Which of the following statements distinguishes between organizational culture and job satisfaction?

Accepted Answer

A)  Job satisfaction is descriptive, whereas organizational culture is evaluative. 
B)  Organizational culture is static, whereas job satisfaction is dynamic. 
C)  Job satisfaction is immeasurable, whereas organizational culture is measurable. 
D)  Organizational culture is descriptive, whereas job satisfaction is evaluative. 
E)  Organizational culture measures how employees feel about an organization's expectations, whereas job satisfaction is concerned about how employees perceive the organization's culture. 
A)  Job satisfaction is descriptive, whereas organizational culture is evaluative. 
B)  Organizational culture is static, whereas job satisfaction is dynamic. 
C)  Job satisfaction is immeasurable, whereas organizational culture is measurable. 
D)  Organizational culture is descriptive, whereas job satisfaction is evaluative. 
E)  Organizational culture measures how employees feel about an organization's expectations, whereas job satisfaction is concerned about how employees perceive the organization's culture. D

Question 2

How can United States managers be culturally sensitive?

Accepted Answer

A)  by indulging in frequent discussions about religion 
B)  by discussing politics frequently 
C)  by listening more 
D)  by speaking quickly 
E)  by talking in a high tone of voice 
A)  by indulging in frequent discussions about religion 
B)  by discussing politics frequently 
C)  by listening more 
D)  by speaking quickly 
E)  by talking in a high tone of voice C

Question 3

Nunya is a computer software company that employs highly intelligent, but somewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out to encourage employees to remember how creative they were when they were children. All the new members of the organization are told about the founders who were three young people who "got lucky" and sold a video game that they invented. The employees are allowed to dress informally and can set their own working hours. Informing employees about the founders is an example of which technique for transmitting culture?

Accepted Answer

A)  stories 
B)  material symbols 
C)  language 
D)  rituals 
E)  corporate chants 
A)  stories 
B)  material symbols 
C)  language 
D)  rituals 
E)  corporate chants A

Question 4

Organizational characteristics can be used to predict attitudes and behaviors of the people within the organization.

Accepted Answer

A) True 
 B)False

Question 5

Subcultures act to undermine the dominant culture.

Accepted Answer

A) True 
 B)False

Question 6

The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ________.

Accepted Answer

A)  assertiveness 
B)  team orientation 
C)  aversiveness 
D)  risk taking 
E)  aggressiveness 
A)  assertiveness 
B)  team orientation 
C)  aversiveness 
D)  risk taking 
E)  aggressiveness

Question 7

The current trend of decentralizing organizations makes culture ________.

Accepted Answer

A)  impossible to sustain 
B)  more important than ever 
C)  difficult to achieve 
D)  both A and C 
E)  both B and C 
A)  impossible to sustain 
B)  more important than ever 
C)  difficult to achieve 
D)  both A and C 
E)  both B and C

Question 8

Which of the following is not a message conveyed by material symbols?

Accepted Answer

A)  organizational hierarchy 
B)  top management's egalitarianism 
C)  the marketing strategy of the organization 
D)  appropriate risk-taking behavior 
E)  appropriate authoritarian behavior 
A)  organizational hierarchy 
B)  top management's egalitarianism 
C)  the marketing strategy of the organization 
D)  appropriate risk-taking behavior 
E)  appropriate authoritarian behavior

Question 9

A strong culture creates an internal climate of high behavioral control.

Accepted Answer

A) True 
 B)False

Question 10

During the ________ stage, a new employee compares her expectations with the realities in the organization.

Accepted Answer

A)  prearrival 
B)  encounter 
C)  metamorphosis 
D)  post-arrival 
E)  post-encounter 
A)  prearrival 
B)  encounter 
C)  metamorphosis 
D)  post-arrival 
E)  post-encounter

Question 11

Attention to detail indicates the degree to which management focuses on results or outcomes rather than on the techniques and processes used to achieve them.

Accepted Answer

A) True 
 B)False

Question 12

Describe the three stages involved in the process of socialization.

Accepted Answer

The process that helps new employees ada

Question 13

Which of the following is most likely to result from a strong organizational culture?

Accepted Answer

A)  low employee turnover 
B)  low employee satisfaction 
C)  low organizational commitment 
D)  low agreement about what the organization represents 
E)  low behavioral control resulting from the climate within the organization 
A)  low employee turnover 
B)  low employee satisfaction 
C)  low organizational commitment 
D)  low agreement about what the organization represents 
E)  low behavioral control resulting from the climate within the organization

Question 14

The management of ethical behavior is one area where national culture can rub up against corporate culture. Discuss some differences in how individualist and collectivist cultures might view the difference in the management of ethical behavior in relation to corporate culture.

Accepted Answer

Responses will vary but should touch on

Question 15

Alcoa headquarters has few individual offices, even for senior executives. The space is essentially made up of cubicles, common areas, and meeting rooms. This informality conveys to employees that Alcoa values ________.

Accepted Answer

A)  autocracy 
B)  competitiveness 
C)  rigidity 
D)  equality 
E)  formalization 
A)  autocracy 
B)  competitiveness 
C)  rigidity 
D)  equality 
E)  formalization

Question 16

Trends Inc. is an apparel company. To keep up with the latest changes in the fashion industry, the company has to come up with innovative designs and follow strict time lines. The culture of the company values aggressiveness, innovation, and risk taking. The members of the organization accept these cultural values. They know exactly what is expected of them and these expectations go a long way in shaping their behavior. In addition to this, the culture of the marketing department is outcome oriented and the finance department emphasizes attention to detail. The organizational culture of Trends Inc. values aggressiveness, innovation, and risk taking. These characteristics express its ________.

Accepted Answer

A)  autocratic culture 
B)  subculture 
C)  highly formalized culture 
D)  reflective culture 
E)  dominant culture 
A)  autocratic culture 
B)  subculture 
C)  highly formalized culture 
D)  reflective culture 
E)  dominant culture

Question 17

How does organizational culture develop?

Accepted Answer

An organization's current customs, tradi

Question 18

Which of the following is most likely to be the indicator of a strong organizational culture?

Accepted Answer

A)  high employee turnover 
B)  narrow span of control 
C)  employees' diverse views of organization's mission 
D)  presence of several subcultures 
E)  widely shared values 
A)  high employee turnover 
B)  narrow span of control 
C)  employees' diverse views of organization's mission 
D)  presence of several subcultures 
E)  widely shared values

Question 19

Which of the following steps could your supervisor take to best help you develop a commitment to your new company?

Accepted Answer

A)  encourage you to work independently at first to learn the ropes 
B)  explain the rules and policies of the organization to you 
C)  discourage you from putting too much emphasis on your perception of the organization 
D)  encourage you to look carefully at your own assumptions, which may be biased 
E)  encourage you to develop friendship ties within the organization 
A)  encourage you to work independently at first to learn the ropes 
B)  explain the rules and policies of the organization to you 
C)  discourage you from putting too much emphasis on your perception of the organization 
D)  encourage you to look carefully at your own assumptions, which may be biased 
E)  encourage you to develop friendship ties within the organization

Question 20

Culture is most likely to be a liability when ________.

Accepted Answer

A)  the employees of the organization are highly skilled 
B)  the organization's environment is dynamic 
C)  the organization's management is highly efficient 
D)  the organization is highly centralized 
E)  the organization scores low on the degree of formalization 
A)  the employees of the organization are highly skilled 
B)  the organization's environment is dynamic 
C)  the organization's management is highly efficient 
D)  the organization is highly centralized 
E)  the organization scores low on the degree of formalization

Which of the following statements distinguishes between organizational culture and job satisfaction?

How can United States managers be culturally sensitive?

Organizational characteristics can be used to predict attitudes and behaviors of the people within the organization.

Subcultures act to undermine the dominant culture.

The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ________.

The current trend of decentralizing organizations makes culture ________.

Which of the following is not a message conveyed by material symbols?

A strong culture creates an internal climate of high behavioral control.

During the ________ stage, a new employee compares her expectations with the realities in the organization.

Attention to detail indicates the degree to which management focuses on results or outcomes rather than on the techniques and processes used to achieve them.

Describe the three stages involved in the process of socialization.

Which of the following is most likely to result from a strong organizational culture?

The management of ethical behavior is one area where national culture can rub up against corporate culture. Discuss some differences in how individualist and collectivist cultures might view the difference in the management of ethical behavior in relation to corporate culture.

Alcoa headquarters has few individual offices, even for senior executives. The space is essentially made up of cubicles, common areas, and meeting rooms. This informality conveys to employees that Alcoa values ________.

How does organizational culture develop?

Which of the following is most likely to be the indicator of a strong organizational culture?

Which of the following steps could your supervisor take to best help you develop a commitment to your new company?

Culture is most likely to be a liability when ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Change and Stress Management

Filters

Exam 16: Organizational Culture

Which of the following statements distinguishes between organizational culture and job satisfaction?

How can United States managers be culturally sensitive?

Organizational characteristics can be used to predict attitudes and behaviors of the people within the organization.

Subcultures act to undermine the dominant culture.

The key characteristic of organizational culture that addresses the degree to which people are competitive rather than easygoing is termed ________.

The current trend of decentralizing organizations makes culture ________.

Which of the following is not a message conveyed by material symbols?

A strong culture creates an internal climate of high behavioral control.

During the ________ stage, a new employee compares her expectations with the realities in the organization.

Attention to detail indicates the degree to which management focuses on results or outcomes rather than on the techniques and processes used to achieve them.

Describe the three stages involved in the process of socialization.

Which of the following is most likely to result from a strong organizational culture?

The management of ethical behavior is one area where national culture can rub up against corporate culture. Discuss some differences in how individualist and collectivist cultures might view the difference in the management of ethical behavior in relation to corporate culture.

Alcoa headquarters has few individual offices, even for senior executives. The space is essentially made up of cubicles, common areas, and meeting rooms. This informality conveys to employees that Alcoa values ________.

How does organizational culture develop?

Which of the following is most likely to be the indicator of a strong organizational culture?

Which of the following steps could your supervisor take to best help you develop a commitment to your new company?

Culture is most likely to be a liability when ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Change and Stress Management

Filters