Question 1

Describe the various forms of nonverbal communication.

Accepted Answer

Nonverbal communication includes body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver.
The two most important messages body language conveys are (1) the extent to which we like another and are interested in his or her views and (2) the perceived status between a sender and receiver. A body position or movement does not by itself have a precise or universal meaning, but when it is linked with spoken language, it gives fuller meaning to a sender's message. Intonations can change the meaning of a message. Facial expressions also convey meaning. Physical distance also has meaning. What is considered proper spacing between people largely depends on cultural norms.

Question 2

Communication that flows from one level of a group or organization to a lower level is lateral communication.

Accepted Answer

A) True 
 B)False  False

Question 3

What are the various ways in which a manager can effectively handle rumors?

Accepted Answer

The informal communication network in a group or organization is called the grapevine. Although the grapevine may be informal, it's still an important source of information. Managers cannot eliminate rumors. What they should do, however, is minimize the negative consequences of rumors by limiting their range and impact. Some of the ways in which managers can effectively handle rumors are:
1. Provide information-in the long run, the best defense against rumors is a good offense (in other words, rumors tend to thrive in the absence of formal communication).
2. Explain actions and decisions that may appear inconsistent, unfair, or secretive.
3. Refrain from shooting the messenger-rumors are a natural fact of organizational life, so respond to them calmly, rationally, and respectfully.
4. Maintain open communication channels-constantly encourage employees to come to you with concerns, suggestions, and ideas.

Question 4

With regard to the grapevine and rumors, a manager should try to ________.

Accepted Answer

A)  ignore it 
B)  destroy it 
C)  limit its range and impact 
D)  use it to her advantage 
E)  encourage its use 
A)  ignore it 
B)  destroy it 
C)  limit its range and impact 
D)  use it to her advantage 
E)  encourage its use

Question 5

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

Accepted Answer

A)  He prefers to talk on the phone. 
B)  He distorts the communication demands of his job. 
C)  He limits his oral communication and then tends to rationalize his behavior. 
D)  He relies on memos or letters. 
E)  He avoids face-to-face communication. 
A)  He prefers to talk on the phone. 
B)  He distorts the communication demands of his job. 
C)  He limits his oral communication and then tends to rationalize his behavior. 
D)  He relies on memos or letters. 
E)  He avoids face-to-face communication.

Question 6

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transferring 
D)  channeling 
E)  editing 
A)  encoding 
B)  decoding 
C)  transferring 
D)  channeling 
E)  editing

Question 7

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

Accepted Answer

A)  individualistic cultures 
B)  low power distance cultures 
C)  cultures that score low on uncertainty avoidance 
D)  high-context cultures 
E)  cultures that have long time orientation 
A)  individualistic cultures 
B)  low power distance cultures 
C)  cultures that score low on uncertainty avoidance 
D)  high-context cultures 
E)  cultures that have long time orientation

Question 8

What are the eight key parts of the communication process?

Accepted Answer

The eight key parts of the communication

Question 9

In the communication process, decoding precedes encoding.

Accepted Answer

A) True 
 B)False

Question 10

After establishing Team D in a wheel network structure, Harriet receives negative feedback from members of the team. Many team members express frustration about working in the group, and most dislike the interpersonal style of the team leader. Which of the following strategies would most likely help to improve the team members' morale?

Accepted Answer

A)  leaving the team as a wheel network and encouraging team members to share the leadership responsibility 
B)  restructuring the group as a chain network and replacing the leader with another group member 
C)  leaving the team leader in place and restructuring the group as a chain network 
D)  transferring the team leader to another group and restructuring the group as an all-channel network 
E)  leaving the team as a wheel network and replacing the team leader with another group member 
A)  leaving the team as a wheel network and encouraging team members to share the leadership responsibility 
B)  restructuring the group as a chain network and replacing the leader with another group member 
C)  leaving the team leader in place and restructuring the group as a chain network 
D)  transferring the team leader to another group and restructuring the group as an all-channel network 
E)  leaving the team as a wheel network and replacing the team leader with another group member

Question 11

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

Accepted Answer

Communication that flows from one level

Question 12

James and Neung are negotiating a purchase from Neung's Tai corporation. James notices that Neung is very quiet. Rather than assume that Neung is upset at how the negotiations are going, James continues to discuss the details of how the purchase will ensue. Finally James closes the deal and later learns that Neung's quiet moments were respectful moments to allow James to reveal his deal. Which strategy did James use to succeed?

Accepted Answer

A)  assume certain universal similarities 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  assume differences until similarity is proven 
E)  treat interpretations as a working hypothesis 
A)  assume certain universal similarities 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  assume differences until similarity is proven 
E)  treat interpretations as a working hypothesis

Question 13

Which of the following statements is definitely true regarding an informal communication channel?

Accepted Answer

A)  It traditionally follows the authority chain within the organization. 
B)  It generally transmits messages related to the professional activities of members. 
C)  It is established by the organization. 
D)  It is generally used for communicating personal or social messages. 
E)  Information regarding change in the policies of the organization is transmitted through it. 
A)  It traditionally follows the authority chain within the organization. 
B)  It generally transmits messages related to the professional activities of members. 
C)  It is established by the organization. 
D)  It is generally used for communicating personal or social messages. 
E)  Information regarding change in the policies of the organization is transmitted through it.

Question 14

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Accepted Answer

A)  written communication 
B)  downward communication 
C)  nonverbal communication 
D)  lateral communication 
E)  upward communication 
A)  written communication 
B)  downward communication 
C)  nonverbal communication 
D)  lateral communication 
E)  upward communication

Question 15

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

Accepted Answer

A) True 
 B)False

Question 16

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Accepted Answer

A) True 
 B)False

Question 17

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Accepted Answer

A) True 
 B)False

Question 18

Rumors would most likely flourish in situations when ________.

Accepted Answer

A)  there is no ambiguity 
B)  there is anxiety 
C)  the issue at hand is trivial 
D)  the management encourages transparency regarding all significant organizational issues 
E)  the organization uses self-managed teams 
A)  there is no ambiguity 
B)  there is anxiety 
C)  the issue at hand is trivial 
D)  the management encourages transparency regarding all significant organizational issues 
E)  the organization uses self-managed teams

Question 19

In a communication process, the ________ is the actual physical product of the sender's encoding.

Accepted Answer

A)  channel 
B)  message 
C)  feedback 
D)  transmitter 
E)  noise 
A)  channel 
B)  message 
C)  feedback 
D)  transmitter 
E)  noise

Question 20

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

Accepted Answer

There are four specific problems related

Describe the various forms of nonverbal communication.

Communication that flows from one level of a group or organization to a lower level is lateral communication.

What are the various ways in which a manager can effectively handle rumors?

With regard to the grapevine and rumors, a manager should try to ________.

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

What are the eight key parts of the communication process?

In the communication process, decoding precedes encoding.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

Which of the following statements is definitely true regarding an informal communication channel?

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Rumors would most likely flourish in situations when ________.

In a communication process, the ________ is the actual physical product of the sender's encoding.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

Describe the various forms of nonverbal communication.

Communication that flows from one level of a group or organization to a lower level is lateral communication.

What are the various ways in which a manager can effectively handle rumors?

With regard to the grapevine and rumors, a manager should try to ________.

If Albert is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?

John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.

In ________, people rely heavily on nonverbal and subtle situational cues in communicating with others, and a person's official status, place in society, and reputation carry considerable weight.

What are the eight key parts of the communication process?

In the communication process, decoding precedes encoding.

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

Which of the following statements is definitely true regarding an informal communication channel?

Which of the following forms of communication most likely deals with body movements, the intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver?

Individuals from individualistic cultures tend to acknowledge conflict only implicitly and avoid emotionally charged disputes.

People are usually forced to think more thoroughly about what they want to convey in a spoken message than in a written one.

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Rumors would most likely flourish in situations when ________.

In a communication process, the ________ is the actual physical product of the sender's encoding.

Describe and discuss specific problems related to cross-cultural communication. Include cultural barriers and cultural context.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters