Exam 11: Communication

Harriet has been assigned the task of setting up work teams for a complex software development project. Each team has different work requirements. Harriet must choose the best structure for each team, based on its specific requirements. Team A must operate very quickly to meet stringent deadlines. The quality of the final project depends highly on Team A's output, so Team A must also work very accurately. Which of the following network structures should Harriet choose for this team?

Which is the best manner in which to introduce information-security to an organization's employees?

One of the major disadvantages of oral communication is that ________.

Discuss the advantages and disadvantages of written communication.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

When engaging in upward communication an employee should not ________.

Silence, as a communication barrier, is less likely where ________.

Communication that takes place among members of work groups at the same level is known as ________ communication.

Which of the following statements is true regarding oral communication?

With reference to the communication process, when a sender speaks, the speech is the ________.

In a communication process, the ________ initiates a message by encoding a thought.

Discuss the advantages and disadvantages of oral communication.

The phrase "get the low hanging fruit" means ________.

Zeus Industries sells satellite television systems. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. Which of the following best characterizes the communication problems occurring between employees and senior management?

The grapevine is perceived by most employees as being more believable and reliable than formal communiqués issued by management.

Group leaders and managers communicating with employees to assign goals and to provide job instructions is an example of a(n) ________ communication.

Distinguish between high-context and low-context cultures.

With reference to the communication process, the ________ is the medium through which the message travels.

An employment interviewer who expects a female job applicant to put her family ahead of her career is likely to see that in all female applicants, regardless of whether they actually feel that way. This is an example of ________.

For a manager, it is worth understanding the grapevine in the organization because ________.