Question 1

All of the following are examples of nonverbal communication except ________.

Accepted Answer

A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance between the sender and the receiver 
D)  facial expressions 
E)  hand gestures 
A)  intonations or emphasis 
B)  instant messaging 
C)  physical distance between the sender and the receiver 
D)  facial expressions 
E)  hand gestures

Question 2

You have recently been promoted to district manager of a large scale restaurant chain which specializes in affordable meals in a pleasant environment. In accordance with management objectives, you are responsible for increasing sales of appetizers by 20% by the next quarter for the 15 locations in your area. Keeping channel richness in mind, how will you make contact with the restaurant employees to facilitate the sales increase?

Accepted Answer

Responses will vary and most any respons

Question 3

Which of the following statements is true regarding the grapevine?

Accepted Answer

A)  It is a formal channel of communication in an organization. 
B)  About 10 percent of information that flows along the grapevine is accurate. 
C)  It is controlled by management. 
D)  Most employees perceive it as more believable and reliable than formal communiqués issued by top management. 
E)  The grapevine is a popular form of written communication. 
A)  It is a formal channel of communication in an organization. 
B)  About 10 percent of information that flows along the grapevine is accurate. 
C)  It is controlled by management. 
D)  Most employees perceive it as more believable and reliable than formal communiqués issued by top management. 
E)  The grapevine is a popular form of written communication.

Question 4

What can managers do to make sure that important information isn't withheld from them through silence?

Accepted Answer

A)  engage in selective perception 
B)  listen to and support diverse opinions 
C)  deal with information overload 
D)  hire employees with high emotional intelligence 
E)  tell employees what they want to hear 
A)  engage in selective perception 
B)  listen to and support diverse opinions 
C)  deal with information overload 
D)  hire employees with high emotional intelligence 
E)  tell employees what they want to hear

Question 5

Which of the following is not a barrier to effective communication?

Accepted Answer

A)  filtering 
B)  silence 
C)  selective perception 
D)  information overload 
E)  the grapevine 
A)  filtering 
B)  silence 
C)  selective perception 
D)  information overload 
E)  the grapevine

Question 6

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences.

Accepted Answer

A)  educational qualification 
B)  gender 
C)  age 
D)  religion 
E)  social class 
A)  educational qualification 
B)  gender 
C)  age 
D)  religion 
E)  social class

Question 7

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

Accepted Answer

a) The chain rigidly follows the formal

Question 8

The ________ communication network is best illustrated by self-managed teams.

Accepted Answer

A)  wheel 
B)  all-channel 
C)  mesh 
D)  chain 
E)  ring 
A)  wheel 
B)  all-channel 
C)  mesh 
D)  chain 
E)  ring

Question 9

Which of the following types of small-group communication networks should be used if high member satisfaction is desired?

Accepted Answer

A)  star network 
B)  wheel network 
C)  mesh network 
D)  all-channel network 
E)  chain network 
A)  star network 
B)  wheel network 
C)  mesh network 
D)  all-channel network 
E)  chain network

Question 10

A receiver who translates a sender's message is engaging in the process of ________.

Accepted Answer

A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding 
A)  encoding 
B)  decoding 
C)  transmission 
D)  feedback 
E)  recoding

Question 11

Which of the following is an example of downward communication flow?

Accepted Answer

A)  An employee provides feedback to higher-ups regarding her progress toward goals. 
B)  An employee suggests a way of improving efficiency of a process to his team lead. 
C)  An employee receives mail from her team leader pointing out problems that need attention. 
D)  An employee informs her colleague about changes in the company policy. 
E)  An employee informs his friend from a different department about a new coffee shop that has just opened in the town. 
A)  An employee provides feedback to higher-ups regarding her progress toward goals. 
B)  An employee suggests a way of improving efficiency of a process to his team lead. 
C)  An employee receives mail from her team leader pointing out problems that need attention. 
D)  An employee informs her colleague about changes in the company policy. 
E)  An employee informs his friend from a different department about a new coffee shop that has just opened in the town.

Question 12

The communication used by managers to offer feedback about performance is ________ communication.

Accepted Answer

A)  downward 
B)  lateral 
C)  informal 
D)  directional 
E)  grapevine 
A)  downward 
B)  lateral 
C)  informal 
D)  directional 
E)  grapevine

Question 13

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Accepted Answer

A)  oral 
B)  grapevine 
C)  written 
D)  nonverbal 
E)  lateral 
A)  oral 
B)  grapevine 
C)  written 
D)  nonverbal 
E)  lateral

Question 14

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

Accepted Answer

A)  lateral communication 
B)  upward communication 
C)  downward communication 
D)  horizontal communication 
E)  grapevine communication 
A)  lateral communication 
B)  upward communication 
C)  downward communication 
D)  horizontal communication 
E)  grapevine communication

Question 15

The receiver of a communication must first ________ the message.

Accepted Answer

A)  encode 
B)  reproduce 
C)  transfer 
D)  translate 
E)  discard 
A)  encode 
B)  reproduce 
C)  transfer 
D)  translate 
E)  discard

Question 16

Miranda is a mid-level supervisor at a home improvement store. Over the last few weeks, Miranda has noticed that Lauren has not been doing well at his job and the sales in his area have been slipping. Which method of communication would be best for Miranda to use to address this matter with Lauren?

Accepted Answer

A)  email 
B)  memo 
C)  phone call 
D)  informal Meeting 
E)  formal Meeting 
A)  email 
B)  memo 
C)  phone call 
D)  informal Meeting 
E)  formal Meeting

Question 17

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Accepted Answer

A)  filtering information 
B)  selective perception of information 
C)  communication apprehension 
D)  emotional blockage 
E)  emotional contagion 
A)  filtering information 
B)  selective perception of information 
C)  communication apprehension 
D)  emotional blockage 
E)  emotional contagion

Question 18

Which of the following is not something a manager should do to communicate better across cultures?

Accepted Answer

A)  assume similarity until difference is proven 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  interpret the situation from the differing perspectives of all concerned 
E)  treat interpretations as a working hypothesis 
A)  assume similarity until difference is proven 
B)  emphasize description rather than interpretation 
C)  practice empathy 
D)  interpret the situation from the differing perspectives of all concerned 
E)  treat interpretations as a working hypothesis

Question 19

Information overload occurs when ________.

Accepted Answer

A)  the interpretation of the message gets affected by the receiver's cultural background 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the information transmitted to the receiver is distorted by the communication channel 
E)  the information sent by the sender does not reach the receiver 
A)  the interpretation of the message gets affected by the receiver's cultural background 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the information transmitted to the receiver is distorted by the communication channel 
E)  the information sent by the sender does not reach the receiver

Question 20

Filtering is a barrier to effective communication. Filtering takes place when ________.

Accepted Answer

A)  the interpretation of the message gets affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them 
A)  the interpretation of the message gets affected by the receiver's emotion 
B)  the information we have to work with exceeds our processing capacity 
C)  a sender purposely manipulates information so the receiver will see it more favorably 
D)  the receivers in the communication process selectively see and hear based on their motivations, experience, and other personal characteristics 
E)  receivers also project their interests and expectations into communications as they decode them

All of the following are examples of nonverbal communication except ________.

Which of the following statements is true regarding the grapevine?

What can managers do to make sure that important information isn't withheld from them through silence?

Which of the following is not a barrier to effective communication?

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences.

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

The ________ communication network is best illustrated by self-managed teams.

Which of the following types of small-group communication networks should be used if high member satisfaction is desired?

A receiver who translates a sender's message is engaging in the process of ________.

Which of the following is an example of downward communication flow?

The communication used by managers to offer feedback about performance is ________ communication.

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

The receiver of a communication must first ________ the message.

Miranda is a mid-level supervisor at a home improvement store. Over the last few weeks, Miranda has noticed that Lauren has not been doing well at his job and the sales in his area have been slipping. Which method of communication would be best for Miranda to use to address this matter with Lauren?

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Which of the following is not something a manager should do to communicate better across cultures?

Information overload occurs when ________.

Filtering is a barrier to effective communication. Filtering takes place when ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 11: Communication

All of the following are examples of nonverbal communication except ________.

Which of the following statements is true regarding the grapevine?

What can managers do to make sure that important information isn't withheld from them through silence?

Which of the following is not a barrier to effective communication?

Even when we're communicating in the same language, words mean different things to different people, and ________ and context are two of the biggest factors that influence such differences.

Discuss the three common small group networks. Evaluate each on their effectiveness. Is there any one best network?

The ________ communication network is best illustrated by self-managed teams.

Which of the following types of small-group communication networks should be used if high member satisfaction is desired?

A receiver who translates a sender's message is engaging in the process of ________.

Which of the following is an example of downward communication flow?

The communication used by managers to offer feedback about performance is ________ communication.

When ________ communication is used for transferring a message, the message becomes tangible and verifiable and it can be stored for an indefinite period.

Which of the following types of communication is most likely to be used by employees to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems?

The receiver of a communication must first ________ the message.

Miranda is a mid-level supervisor at a home improvement store. Over the last few weeks, Miranda has noticed that Lauren has not been doing well at his job and the sales in his area have been slipping. Which method of communication would be best for Miranda to use to address this matter with Lauren?

Jake tells his boss only what he believes the boss wants to hear. Jake is engaging in ________.

Which of the following is not something a manager should do to communicate better across cultures?

Information overload occurs when ________.

Filtering is a barrier to effective communication. Filtering takes place when ________.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters