Exam 11: Communication

When all communication is channeled through one central figure, a(n) ________ communication network exists.

A manager should practice ________, which means in dealing with cross-cultural communication, a manager should put herself in the place of the employee to understand the employees values, experiences and frames of reference.

Which of the following types of small-group communication networks is most effective for facilitating the emergence of a leader?

Helena and Laura were talking on the phone. Laura's two-year-old son fell and started crying loudly. Laura could no longer hear what Helena said. This is an example of ________.

Brenda should advise new employees to do which of the following when dealing with others from different cultures?

A major disadvantage of written communication is that it is more time consuming than oral communication.

Explain how the grapevine functions and why it exists in organizational communication.

Generally, a body position or movement by itself has a precise and universal meaning.

All of the following are high in channel richness except ________.

Discuss four ways to reduce misinterpretations when communicating with people from a different culture.

Filtering is most likely to occur in organizations in which there are many vertical levels.

Which of the following values is most likely to be important to low-context cultures?

Ideally, a chain network should be used when ________.

Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First he must talk to his immediate supervisor, who then discusses the issue with her department director. Peter is most likely part of which of the following types of small-group communication network?

________ communication flows to a higher level in the group or organization.

High-context cultures rely essentially on spoken and written words to convey meaning; body language and formal titles are secondary.

Harriet has been charged with the task of evaluating two employees for possible promotions. She is interested in learning which employee has the most effective leadership skills. One of the employees is assigned to Team B, and the other is assigned to Team C. Which network structure should Harriet choose for these teams if she wishes to place the two employees in clear leadership positions on the teams?

Which of the following is an example of upward communication?

Selective perception refers to how a sender purposely manipulates information so the receiver will see it more favorably.

If a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager, the communication network is said to be a(n) ________ network.