Question 1

The conflict-handling intention of accommodating is unassertive and cooperative.

Accepted Answer

A) True 
 B)False  True

Question 2

The best alternative to a negotiated agreement (BATNA) determines the conflict-handling technique to be used during the negotiation process.

Accepted Answer

A) True 
 B)False  False

Question 3

When you are engaged in distributive bargaining, research consistently shows one of the best things you can do is make the first offer.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following statements is true regarding task conflicts?

Accepted Answer

A)  Task conflicts relate to how the work gets done. 
B)  Task conflicts are almost always dysfunctional. 
C)  Groups performing routine tasks won't benefit from task conflict. 
D)  Task conflict focuses on interpersonal relationships. 
E)  Task conflicts hinder creativity and innovation. 
A)  Task conflicts relate to how the work gets done. 
B)  Task conflicts are almost always dysfunctional. 
C)  Groups performing routine tasks won't benefit from task conflict. 
D)  Task conflict focuses on interpersonal relationships. 
E)  Task conflicts hinder creativity and innovation.

Question 5

Which of the following statements is true regarding distributive bargaining?

Accepted Answer

A)  It operates under zero-sum conditions. 
B)  It focuses on long-term relationships. 
C)  It involves high information sharing. 
D)  It attempts to create a win-win solution. 
E)  In terms of intraorganizational behavior, all things being equal, distributive bargaining is preferable to integrative bargaining. 
A)  It operates under zero-sum conditions. 
B)  It focuses on long-term relationships. 
C)  It involves high information sharing. 
D)  It attempts to create a win-win solution. 
E)  In terms of intraorganizational behavior, all things being equal, distributive bargaining is preferable to integrative bargaining.

Question 6

Tyler has often been seen to be employing accommodation as his conflict-handling strategy. In which of the following situations would Tyler's strategy be most suitable?

Accepted Answer

A)  when he perceives no chance of satisfying his concerns 
B)  when an issue is trivial or symptomatic of other issues 
C)  when gathering information supersedes immediate decision 
D)  when others can resolve the conflict more effectively 
E)  when harmony and stability are especially important 
A)  when he perceives no chance of satisfying his concerns 
B)  when an issue is trivial or symptomatic of other issues 
C)  when gathering information supersedes immediate decision 
D)  when others can resolve the conflict more effectively 
E)  when harmony and stability are especially important

Question 7

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________.

Accepted Answer

A)  collaborating 
B)  avoiding 
C)  compromising 
D)  competing 
E)  accommodating 
A)  collaborating 
B)  avoiding 
C)  compromising 
D)  competing 
E)  accommodating

Question 8

Individuals who bargain in teams reach fewer integrative agreements than those who bargain individually.

Accepted Answer

A) True 
 B)False

Question 9

Studies have shown that there are some cultural differences in negotiation styles. Negotiators of which country are reported to have less trust in their negotiation counterparts?

Accepted Answer

A)  United States 
B)  Japan 
C)  Hong Kong 
D)  India 
E)  Germany 
A)  United States 
B)  Japan 
C)  Hong Kong 
D)  India 
E)  Germany

Question 10

You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

Accepted Answer

A)  the traditional view 
B)  the human relations view 
C)  the interactionist view 
D)  the acceptance view 
E)  the promotional view 
A)  the traditional view 
B)  the human relations view 
C)  the interactionist view 
D)  the acceptance view 
E)  the promotional view

Question 11

Which of the following statements is true regarding conflict?

Accepted Answer

A)  The smaller the group, the greater the likelihood of conflict. 
B)  The less specialized the activities of the group, the greater the likelihood of conflict. 
C)  People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict. 
D)  Diversity of goals among groups is a major source of conflict. 
E)  As the ambiguity about where responsibility for actions lies decreases, the potential for conflict increases. 
A)  The smaller the group, the greater the likelihood of conflict. 
B)  The less specialized the activities of the group, the greater the likelihood of conflict. 
C)  People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict. 
D)  Diversity of goals among groups is a major source of conflict. 
E)  As the ambiguity about where responsibility for actions lies decreases, the potential for conflict increases.

Question 12

Task conflicts can provide positive outcomes only when all members share the same goals and have high levels of trust.

Accepted Answer

A) True 
 B)False

Question 13

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

Accepted Answer

A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
E)  collaborating 
A)  competing 
B)  avoiding 
C)  accommodating 
D)  compromising 
E)  collaborating

Question 14

Describe the various dysfunctional outcomes of a conflict.

Accepted Answer

Dysfunctional conflicts can reduce group

Question 15

People from which country are most likely to confront differences of opinion directly and openly?

Accepted Answer

A)  United States 
B)  Canada 
C)  Great Britain 
D)  Germany 
E)  China 
A)  United States 
B)  Canada 
C)  Great Britain 
D)  Germany 
E)  China

Question 16

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

Accepted Answer

A)  job 
B)  task 
C)  relationship 
D)  process 
E)  communication 
A)  job 
B)  task 
C)  relationship 
D)  process 
E)  communication

Question 17

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Assertiveness indicates the degree to which ________.

Accepted Answer

A)  one party attempts to satisfy his or her own concerns 
B)  one party attempts to suppress the conflict 
C)  the parties attempt to find a win-win solution 
D)  one party attempts to satisfy the other party's concerns 
E)  the parties are willing to involve third-party conflict resolution techniques 
A)  one party attempts to satisfy his or her own concerns 
B)  one party attempts to suppress the conflict 
C)  the parties attempt to find a win-win solution 
D)  one party attempts to satisfy the other party's concerns 
E)  the parties are willing to involve third-party conflict resolution techniques

Question 18

Which of the following conflict-handling intentions involves attempting to find a win-win solution?

Accepted Answer

A)  avoiding 
B)  collaborating 
C)  accommodating 
D)  compromising 
E)  competing 
A)  avoiding 
B)  collaborating 
C)  accommodating 
D)  compromising 
E)  competing

Question 19

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

Accepted Answer

A)  determining your best alternative to a negotiated agreement 
B)  justifying your original demands 
C)  formalizing the agreement that has been worked out 
D)  determining time constraints, if any, applicable to negotiation 
E)  exchange of the initial proposals or demands 
A)  determining your best alternative to a negotiated agreement 
B)  justifying your original demands 
C)  formalizing the agreement that has been worked out 
D)  determining time constraints, if any, applicable to negotiation 
E)  exchange of the initial proposals or demands

Question 20

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

Accepted Answer

A)  determining your best alternative to a negotiated agreement 
B)  determining time constraints, if any, applicable to negotiation 
C)  justifying your original demands 
D)  formalizing the agreement that has been worked out 
E)  determining the history leading up to the negotiation 
A)  determining your best alternative to a negotiated agreement 
B)  determining time constraints, if any, applicable to negotiation 
C)  justifying your original demands 
D)  formalizing the agreement that has been worked out 
E)  determining the history leading up to the negotiation

The conflict-handling intention of accommodating is unassertive and cooperative.

The best alternative to a negotiated agreement (BATNA) determines the conflict-handling technique to be used during the negotiation process.

When you are engaged in distributive bargaining, research consistently shows one of the best things you can do is make the first offer.

Which of the following statements is true regarding task conflicts?

Which of the following statements is true regarding distributive bargaining?

Tyler has often been seen to be employing accommodation as his conflict-handling strategy. In which of the following situations would Tyler's strategy be most suitable?

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________.

Individuals who bargain in teams reach fewer integrative agreements than those who bargain individually.

Studies have shown that there are some cultural differences in negotiation styles. Negotiators of which country are reported to have less trust in their negotiation counterparts?

You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

Which of the following statements is true regarding conflict?

Task conflicts can provide positive outcomes only when all members share the same goals and have high levels of trust.

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

Describe the various dysfunctional outcomes of a conflict.

People from which country are most likely to confront differences of opinion directly and openly?

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Assertiveness indicates the degree to which ________.

Which of the following conflict-handling intentions involves attempting to find a win-win solution?

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 14: Conflict and Negotiation

The conflict-handling intention of accommodating is unassertive and cooperative.

The best alternative to a negotiated agreement (BATNA) determines the conflict-handling technique to be used during the negotiation process.

When you are engaged in distributive bargaining, research consistently shows one of the best things you can do is make the first offer.

Which of the following statements is true regarding task conflicts?

Which of the following statements is true regarding distributive bargaining?

Tyler has often been seen to be employing accommodation as his conflict-handling strategy. In which of the following situations would Tyler's strategy be most suitable?

A party who seeks to appease an opponent may be willing to place the opponent's interests above his or her own, sacrificing to maintain the relationship. We refer to this intention as ________.

Individuals who bargain in teams reach fewer integrative agreements than those who bargain individually.

Studies have shown that there are some cultural differences in negotiation styles. Negotiators of which country are reported to have less trust in their negotiation counterparts?

You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed ________.

Which of the following statements is true regarding conflict?

Task conflicts can provide positive outcomes only when all members share the same goals and have high levels of trust.

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is ________.

Describe the various dysfunctional outcomes of a conflict.

People from which country are most likely to confront differences of opinion directly and openly?

With reference to the interactionist view of conflict, conflict that relates to the content and goals of work is called ________ conflict.

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Assertiveness indicates the degree to which ________.

Which of the following conflict-handling intentions involves attempting to find a win-win solution?

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters