Exam 17: Organizational Change and Stress Management

Paul is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and every day they are able to laugh over lunch about their new managerial impotence. ________ is helping Paul handle his stress.

During the "discovery" step of appreciative inquiry, participants write action plans and develop implementation strategies.

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

Discuss the various individual approaches toward managing stress.

Team building typically includes ________.

Which of the following resistance to change is implicit?

A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

Which of the following resources should you seek when emotional demands are stressing you?

Using covert influence to overcome resistance to change is called ________.

Inability to change in accordance with the market trends can cause organizations to go bankrupt.

What is cooptation?

Procedural fairness while implementing changes is especially important when ________.

The application of direct threats or force upon resisters is called ________.

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

Selective information processing is a major force for resistance to change. It indicates that ________.

Please describe two of the various organizational approaches toward managing stress.

Which of the following statements is true regarding innovative organization?

In a survey feedback, employees complete a questionnaire on all of the following topics, except ________.