Question 1

Companies with strong cultures excel at implementing radical change.

Accepted Answer

A) True 
 B)False

Question 2

________ is a new idea applied to initiating or improving a product, process, or service.

Accepted Answer

A)  A continuous improvement process 
B)  Double-loop learning 
C)  Innovation 
D)  Process reengineering 
E)  Organizational streaming 
A)  A continuous improvement process 
B)  Double-loop learning 
C)  Innovation 
D)  Process reengineering 
E)  Organizational streaming

Question 3

What are the various forces that make it necessary for the organizations to change?

Accepted Answer

The six specific forces for change are:

Question 4

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  education and communication 
B)  participation 
C)  negotiation 
D)  coercion 
E)  cooptation 
A)  education and communication 
B)  participation 
C)  negotiation 
D)  coercion 
E)  cooptation

Question 5

Jill is overwhelmed with the new tasks that she has been assigned after the department merger. Every day, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Jill is able to get most of the work done and feels better at the end of the day. Jill is using ________ techniques to reduce her stress.

Accepted Answer

A)  job enrichment 
B)  goal setting 
C)  relaxation 
D)  time-management 
E)  job enlargement 
A)  job enrichment 
B)  goal setting 
C)  relaxation 
D)  time-management 
E)  job enlargement

Question 6

What are the various organizational sources of resistance to change?

Accepted Answer

The various organizational sources of re

Question 7

It is easiest for management to deal with resistance when it is ________.

Accepted Answer

A)  covert 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt 
A)  covert 
B)  deferred 
C)  passive 
D)  implicit 
E)  overt

Question 8

The de-emphasis of hierarchical authority and control in organizational development is referred to as ________.

Accepted Answer

A)  participation 
B)  power equalization 
C)  trust and support 
D)  respect for people 
E)  vertical blending 
A)  participation 
B)  power equalization 
C)  trust and support 
D)  respect for people 
E)  vertical blending

Question 9

Which of the following statements is true regarding effects of culture on change effects?

Accepted Answer

A)  People in high power distance cultures prefer champions to work closely with those in authority to approve innovative activities before work is begun. 
B)  In cultures in which people believe that they can dominate their environment, individuals will tend to take a passive approach toward change. 
C)  As compared to people from the United States, people from China are more likely to seek change programs that promise fast results. 
D)  People in the United States are more resistant to change efforts than their Italian counterparts. 
E)  People in the United States tend to see themselves as subjugated to their environment and thus will tend to take a passive approach toward change. 
A)  People in high power distance cultures prefer champions to work closely with those in authority to approve innovative activities before work is begun. 
B)  In cultures in which people believe that they can dominate their environment, individuals will tend to take a passive approach toward change. 
C)  As compared to people from the United States, people from China are more likely to seek change programs that promise fast results. 
D)  People in the United States are more resistant to change efforts than their Italian counterparts. 
E)  People in the United States tend to see themselves as subjugated to their environment and thus will tend to take a passive approach toward change.

Question 10

After restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change?

Accepted Answer

A)  structural inertia 
B)  limited focus of change 
C)  group inertia 
D)  threat to expertise 
E)  threat to established power relationships 
A)  structural inertia 
B)  limited focus of change 
C)  group inertia 
D)  threat to expertise 
E)  threat to established power relationships

Question 11

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Accepted Answer

A)  Organizational development 
B)  Appreciative inquiry 
C)  Groupthink 
D)  Action research 
E)  Economic validity 
A)  Organizational development 
B)  Appreciative inquiry 
C)  Groupthink 
D)  Action research 
E)  Economic validity

Question 12

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Accepted Answer

A)  implementing changes fairly 
B)  participation 
C)  education and communication 
D)  coercion 
E)  cooptation and manipulation 
A)  implementing changes fairly 
B)  participation 
C)  education and communication 
D)  coercion 
E)  cooptation and manipulation

Question 13

During the "dreaming" step of appreciative inquiry, participants ________.

Accepted Answer

A)  identify the organization's strengths 
B)  use information from the discovery phase to speculate on possible futures 
C)  find a common vision of how the organization will look in the future 
D)  write action plans and develop implementation strategies 
E)  recount times they felt the organization worked best 
A)  identify the organization's strengths 
B)  use information from the discovery phase to speculate on possible futures 
C)  find a common vision of how the organization will look in the future 
D)  write action plans and develop implementation strategies 
E)  recount times they felt the organization worked best

Question 14

Alex has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired because the new methods could not achieve expected results. Based on the example, how can Alex's company improve the culture to create innovation?

Accepted Answer

A)  flatten the organizational structure 
B)  reward both successes and failures 
C)  increase the resources in Alex's department 
D)  encourage communication between various departments 
E)  conduct team building activities 
A)  flatten the organizational structure 
B)  reward both successes and failures 
C)  increase the resources in Alex's department 
D)  encourage communication between various departments 
E)  conduct team building activities

Question 15

Which of the following characteristics is not attributed to idea champions?

Accepted Answer

A)  high self-confidence 
B)  high persistence 
C)  high resistance 
D)  high energy 
E)  high risk-taking ability 
A)  high self-confidence 
B)  high persistence 
C)  high resistance 
D)  high energy 
E)  high risk-taking ability

Question 16

Compare and contrast challenge stressors and hindrance stressors.

Accepted Answer

Recently, researchers have argued that c

Question 17

Which of the following is not an example of a hindrance stressor?

Accepted Answer

A)  red tape 
B)  office politics 
C)  role ambiguity 
D)  time urgency 
E)  job confusion 
A)  red tape 
B)  office politics 
C)  role ambiguity 
D)  time urgency 
E)  job confusion

Question 18

Which of the following is the last step in the Kotter's eight-step plan for implementing change?

Accepted Answer

A)  Form a coalition with enough power to lead the change. 
B)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
C)  Communicate the vision throughout the organization. 
D)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
E)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
A)  Form a coalition with enough power to lead the change. 
B)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
C)  Communicate the vision throughout the organization. 
D)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
E)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.

Question 19

People are more willing to accept changes if they trust the managers implementing them.

Accepted Answer

A) True 
 B)False

Question 20

Darg's team just had a research breakthrough. They'll need several thousands of dollars to complete the project. Darg has called a series of meetings in which he's promoting the significance of the new discovery, explaining the economic benefits that will result from the final project, and answering questions. Darg is a(n) ________ within his company.

Accepted Answer

A)  change agent 
B)  arbitrator 
C)  manipulator 
D)  idea champion 
E)  stress creator 
A)  change agent 
B)  arbitrator 
C)  manipulator 
D)  idea champion 
E)  stress creator

Companies with strong cultures excel at implementing radical change.

________ is a new idea applied to initiating or improving a product, process, or service.

What are the various forces that make it necessary for the organizations to change?

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

What are the various organizational sources of resistance to change?

It is easiest for management to deal with resistance when it is ________.

The de-emphasis of hierarchical authority and control in organizational development is referred to as ________.

Which of the following statements is true regarding effects of culture on change effects?

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

During the "dreaming" step of appreciative inquiry, participants ________.

Which of the following characteristics is not attributed to idea champions?

Compare and contrast challenge stressors and hindrance stressors.

Which of the following is not an example of a hindrance stressor?

Which of the following is the last step in the Kotter's eight-step plan for implementing change?

People are more willing to accept changes if they trust the managers implementing them.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Exam 17: Organizational Change and Stress Management

Companies with strong cultures excel at implementing radical change.

________ is a new idea applied to initiating or improving a product, process, or service.

What are the various forces that make it necessary for the organizations to change?

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

What are the various organizational sources of resistance to change?

It is easiest for management to deal with resistance when it is ________.

The de-emphasis of hierarchical authority and control in organizational development is referred to as ________.

Which of the following statements is true regarding effects of culture on change effects?

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

During the "dreaming" step of appreciative inquiry, participants ________.

Which of the following characteristics is not attributed to idea champions?

Compare and contrast challenge stressors and hindrance stressors.

Which of the following is not an example of a hindrance stressor?

Which of the following is the last step in the Kotter's eight-step plan for implementing change?

People are more willing to accept changes if they trust the managers implementing them.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters