Exam 17: Organizational Change and Stress Management

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Which of the following statements is true regarding the effects of stress?

Which of the following is an example of an organizational source of resistance to change?

Describe the physiological consequences of stress.

Idea champions display characteristics associated with ________ leadership.

Which of the following OD techniques involves changing groups' attitudes, stereotypes, and perceptions about each other?

Who built on Lewin's three-step model to create a more detailed approach for implementing change?

Which of the following statements is true regarding stress?

Which of the following is the first step in the Kotter's eight-step plan for implementing change?

Which of the following is an example of a source of individual resistance?

Which of the following resistances to change is overt and immediate?

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Which of the following options does not constitute an underlying value in organizational development efforts?

The recent bankruptcy of auto manufacturers General Motors and Chrysler were caused due to ________.

Consumers now meet and share information in chat rooms and blogs. This is an example of changes in the ________.

Which of the following actions can extinguish risk taking and innovation?

Cooptation is a form of both manipulation and participation.

Which of the following has been the most studied potential source of innovation?