Question 1

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Accepted Answer

A)  It tries to identify discrepancies among member perceptions and solve these differences. 
B)  It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance. 
C)  It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how. 
D)  It consists of four steps including discovery, dreaming, design, and destiny. 
E)  It seeks to change groups' attitudes, stereotypes, and perceptions about each other. 
A)  It tries to identify discrepancies among member perceptions and solve these differences. 
B)  It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance. 
C)  It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how. 
D)  It consists of four steps including discovery, dreaming, design, and destiny. 
E)  It seeks to change groups' attitudes, stereotypes, and perceptions about each other.

Question 2

Which of the following reactions from employees is preferable as a response to change?

Accepted Answer

A)  silence 
B)  apathy 
C)  resignation 
D)  open discussion 
E)  increase in the use of sick time 
A)  silence 
B)  apathy 
C)  resignation 
D)  open discussion 
E)  increase in the use of sick time

Question 3

Rapid innovation and technological developments have forced companies to broaden their view of competition.

Accepted Answer

A) True 
 B)False

Question 4

What are the various ways in which employees express resistance to change?

Accepted Answer

One of the most well-documented findings

Question 5

Which of the following is a step in the appreciative inquiry process?

Accepted Answer

A)  analysis 
B)  dreaming 
C)  inferring 
D)  classifying 
E)  collaboration 
A)  analysis 
B)  dreaming 
C)  inferring 
D)  classifying 
E)  collaboration

Question 6

Which of the following is an example of an individual source of resistance to change?

Accepted Answer

A)  structural inertia 
B)  selective information processing 
C)  limited focus of change 
D)  threat to established power relationships 
E)  group inertia 
A)  structural inertia 
B)  selective information processing 
C)  limited focus of change 
D)  threat to established power relationships 
E)  group inertia

Question 7

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Accepted Answer

A)  cooptation 
B)  exploitation 
C)  manipulation 
D)  coercion 
E)  education 
A)  cooptation 
B)  exploitation 
C)  manipulation 
D)  coercion 
E)  education

Question 8

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  education and communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion 
A)  education and communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion

Question 9

Long tenure in management is associated with innovation.

Accepted Answer

A) True 
 B)False

Question 10

Organizations and their members tend to resist change.

Accepted Answer

A) True 
 B)False

Question 11

How does redesigning jobs help reduce stress?

Accepted Answer

A)  It helps individuals with an internal locus of control adapt better to high-stress jobs. 
B)  It seeks to buy off the leaders of a resistance group by giving them a key role. 
C)  It gives individuals greater control over work activities and lessens dependence on others. 
D)  It reduces uncertainty by lessening role ambiguity and role conflict. 
E)  It helps employees reframe stressful situations and use active coping strategies. 
A)  It helps individuals with an internal locus of control adapt better to high-stress jobs. 
B)  It seeks to buy off the leaders of a resistance group by giving them a key role. 
C)  It gives individuals greater control over work activities and lessens dependence on others. 
D)  It reduces uncertainty by lessening role ambiguity and role conflict. 
E)  It helps employees reframe stressful situations and use active coping strategies.

Question 12

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Accepted Answer

A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning 
A)  coercion 
B)  cooptation 
C)  procedural fairness 
D)  distributive bargaining 
E)  operant conditioning

Question 13

Which of the following is not a reason why organic structures promote innovation?

Accepted Answer

A)  high formalization 
B)  low vertical differentiation 
C)  high flexibility 
D)  low centralization 
E)  cross-fertilization 
A)  high formalization 
B)  low vertical differentiation 
C)  high flexibility 
D)  low centralization 
E)  cross-fertilization

Question 14

Which of the following stressors is likely to produce less strain than the other stressors?

Accepted Answer

A)  red tape 
B)  office politics 
C)  confusion over job responsibilities 
D)  role ambiguity 
E)  pressure to complete tasks 
A)  red tape 
B)  office politics 
C)  confusion over job responsibilities 
D)  role ambiguity 
E)  pressure to complete tasks

Question 15

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 16

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Accepted Answer

A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity 
A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity

Question 17

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model?

Accepted Answer

A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 18

Describe the Lewin's three-step model used for managing change.

Accepted Answer

Kurt Lewin argued that successful change

Question 19

Which one of the following is not listed as a tactic for dealing with resistance to change?

Accepted Answer

A)  acceleration 
B)  manipulation 
C)  participation 
D)  cooptation 
E)  education 
A)  acceleration 
B)  manipulation 
C)  participation 
D)  cooptation 
E)  education

Question 20

Research on organizational change has shown that, to be effective, change should take place as slowly as possible.

Accepted Answer

A) True 
 B)False

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Which of the following reactions from employees is preferable as a response to change?

Rapid innovation and technological developments have forced companies to broaden their view of competition.

What are the various ways in which employees express resistance to change?

Which of the following is a step in the appreciative inquiry process?

Which of the following is an example of an individual source of resistance to change?

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Long tenure in management is associated with innovation.

Organizations and their members tend to resist change.

How does redesigning jobs help reduce stress?

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Which of the following is not a reason why organic structures promote innovation?

Which of the following stressors is likely to produce less strain than the other stressors?

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model?

Describe the Lewin's three-step model used for managing change.

Which one of the following is not listed as a tactic for dealing with resistance to change?

Research on organizational change has shown that, to be effective, change should take place as slowly as possible.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters

Exam 17: Organizational Change and Stress Management

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Which of the following reactions from employees is preferable as a response to change?

Rapid innovation and technological developments have forced companies to broaden their view of competition.

What are the various ways in which employees express resistance to change?

Which of the following is a step in the appreciative inquiry process?

Which of the following is an example of an individual source of resistance to change?

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Long tenure in management is associated with innovation.

Organizations and their members tend to resist change.

How does redesigning jobs help reduce stress?

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Which of the following is not a reason why organic structures promote innovation?

Which of the following stressors is likely to produce less strain than the other stressors?

The less control people have over the pace of their work, the greater the stress and dissatisfaction.

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "refreezing" stage in the Lewin's three-step model?

Describe the Lewin's three-step model used for managing change.

Which one of the following is not listed as a tactic for dealing with resistance to change?

Research on organizational change has shown that, to be effective, change should take place as slowly as possible.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Filters