Exam 17: Organizational Change and Stress Management

Research evidence indicates that hindrance stress improves job performance in a supportive work environment, whereas challenge stress reduces job performance in all work environments.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in the Kotter's eight-step plan for implementing change represents the "unfreezing" stage in the Lewin's three-step model?

Innovation is nurtured where there are slack resources.

What are the various individual sources of resistance to change?

How does process consultation help in organizational development?

Each of the following is most likely to result in the changing nature of the workforce except ________.

List the eight steps in the Kotter's eight-step plan for implementing change.

Which of the following steps in the Kotter's eight-step plan for implementing change represents the "movement" stage in the Lewin's three-step model?

During the "design" step of appreciative inquiry, participants ________.

Describe the behavioral consequences of stress.

Limited focus of change is a major force for resistance to change that originates from an organizational source. It indicates that ________.

Stress is associated with ________ and ________.

Describe the psychological consequences of stress.

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

In innovative organizations, interunit communication tends to be low.

What are the various structural variables that facilitate innovation?

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

All of the following strategies are organizational approaches to managing stress, except ________.

Individuals with internal locus of control tend to be more prone to stress.