Question 1

Which of the following conflict-handling intentions involves accepting a solution that provides incomplete satisfaction of both parties' concerns?

Accepted Answer

A)  collaborating 
B)  compromising 
C)  avoiding 
D)  competing 
E)  accommodating 
A)  collaborating 
B)  compromising 
C)  avoiding 
D)  competing 
E)  accommodating

Question 2

According to the interactionist's perspective, a group that functions without conflict is ________.

Accepted Answer

A)  dysfunctional 
B)  static and apathetic 
C)  responsive to the need for change and innovation 
D)  the most productive 
E)  viable, self-critical, and creative 
A)  dysfunctional 
B)  static and apathetic 
C)  responsive to the need for change and innovation 
D)  the most productive 
E)  viable, self-critical, and creative

Question 3

Some studies suggest that ________ levels of task conflict in the early development stages ________ creativity in groups.

Accepted Answer

A)  low; increases 
B)  moderate; increases 
C)  high; mitigates 
D)  moderate; decreases 
E)  low; decreases 
A)  low; increases 
B)  moderate; increases 
C)  high; mitigates 
D)  moderate; decreases 
E)  low; decreases

Question 4

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

Accepted Answer

A)  BATNA 
B)  margin of error 
C)  bid price 
D)  asking price 
E)  hidden value 
A)  BATNA 
B)  margin of error 
C)  bid price 
D)  asking price 
E)  hidden value

Question 5

For process conflict to be productive, it must be kept at moderate-to-high levels.

Accepted Answer

A) True 
 B)False

Question 6

What are the various functional outcomes of conflict?

Accepted Answer

Conflict is functional when it improves

Question 7

In which of the five steps of the negotiation process do both parties have to undoubtedly make concessions?

Accepted Answer

A)  accommodating 
B)  compromising 
C)  bargaining 
D)  clarifying 
E)  implementing 
A)  accommodating 
B)  compromising 
C)  bargaining 
D)  clarifying 
E)  implementing

Question 8

Compared to Japanese negotiators, their United States counterparts are less likely to see offers from their counterparts as unfair and to reject them.

Accepted Answer

A) True 
 B)False

Question 9

During the intentions stage of the conflict process, the parties decide what the conflict is about.

Accepted Answer

A) True 
 B)False

Question 10

Relationship conflicts are almost always dysfunctional.

Accepted Answer

A) True 
 B)False

Question 11

Leah has found some ethical problems with the healthcare policy of her organization. She knows she is right in considering this as a vital issue to her organization's welfare. She finds that others are taking advantage of her noncompetitive behavior. Which conflict-handling strategy should Leah select in this situation?

Accepted Answer

A)  competition 
B)  collaboration 
C)  avoidance 
D)  accommodation 
E)  compromise 
A)  competition 
B)  collaboration 
C)  avoidance 
D)  accommodation 
E)  compromise

Question 12

What are the various causes of conflict?

Accepted Answer

The three general categories of conditio

Question 13

Which of the following is not a possible result of felt conflict?

Accepted Answer

A)  anxiety 
B)  tension 
C)  frustration 
D)  indifference 
E)  hostility 
A)  anxiety 
B)  tension 
C)  frustration 
D)  indifference 
E)  hostility

Question 14

Which of the following statements is a condition necessary for integrative bargaining to succeed in organizations?

Accepted Answer

A)  Opposing parties must not be guarded about their concerns. 
B)  Opposing parties must not be sensitive to others' needs. 
C)  Opposing parties must not trust each other. 
D)  Opposing parties must not be open to sharing information. 
E)  Opposing parties must not want to maintain flexibility. 
A)  Opposing parties must not be guarded about their concerns. 
B)  Opposing parties must not be sensitive to others' needs. 
C)  Opposing parties must not trust each other. 
D)  Opposing parties must not be open to sharing information. 
E)  Opposing parties must not want to maintain flexibility.

Question 15

Which of the following conflict-handling intentions is unassertive and uncooperative?

Accepted Answer

A)  competing 
B)  collaborating 
C)  avoiding 
D)  compromising 
E)  accommodating 
A)  competing 
B)  collaborating 
C)  avoiding 
D)  compromising 
E)  accommodating

Question 16

All of the following techniques are ways to achieve more integrative outcomes, except ________.

Accepted Answer

A)  bargaining in teams rather than bargaining as an individual 
B)  introducing more negotiable issues of negotiation 
C)  focusing on underlying interests of both parties 
D)  creating more opportunities for logrolling 
E)  making an aggressive first offer 
A)  bargaining in teams rather than bargaining as an individual 
B)  introducing more negotiable issues of negotiation 
C)  focusing on underlying interests of both parties 
D)  creating more opportunities for logrolling 
E)  making an aggressive first offer

Question 17

The two general approaches to bargaining are known as ________ bargaining.

Accepted Answer

A)  emotional and rational 
B)  affective and reflective 
C)  distributive and integrative 
D)  formal and informal 
E)  reflexive and restrictive 
A)  emotional and rational 
B)  affective and reflective 
C)  distributive and integrative 
D)  formal and informal 
E)  reflexive and restrictive

Question 18

Outline and discuss the conflict process.

Accepted Answer

The conflict process can be seen as comp

Question 19

Emma is the labor union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labor-management negotiations over wages exemplifies ________.

Accepted Answer

A)  integrative bargaining 
B)  arbitration 
C)  distributive bargaining 
D)  mediation 
E)  conciliation 
A)  integrative bargaining 
B)  arbitration 
C)  distributive bargaining 
D)  mediation 
E)  conciliation

Question 20

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

Accepted Answer

In terms of intraorganizational behavior

Which of the following conflict-handling intentions involves accepting a solution that provides incomplete satisfaction of both parties' concerns?

According to the interactionist's perspective, a group that functions without conflict is ________.

Some studies suggest that levels of task conflict in the early development stages creativity in groups.

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

For process conflict to be productive, it must be kept at moderate-to-high levels.

What are the various functional outcomes of conflict?

In which of the five steps of the negotiation process do both parties have to undoubtedly make concessions?

Compared to Japanese negotiators, their United States counterparts are less likely to see offers from their counterparts as unfair and to reject them.

During the intentions stage of the conflict process, the parties decide what the conflict is about.

Relationship conflicts are almost always dysfunctional.

What are the various causes of conflict?

Which of the following is not a possible result of felt conflict?

Which of the following statements is a condition necessary for integrative bargaining to succeed in organizations?

Which of the following conflict-handling intentions is unassertive and uncooperative?

All of the following techniques are ways to achieve more integrative outcomes, except ________.

The two general approaches to bargaining are known as ________ bargaining.

Outline and discuss the conflict process.

Emma is the labor union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labor-management negotiations over wages exemplifies ________.

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 14: Conflict and Negotiation

Which of the following conflict-handling intentions involves accepting a solution that provides incomplete satisfaction of both parties' concerns?

According to the interactionist's perspective, a group that functions without conflict is ________.

Some studies suggest that ________ levels of task conflict in the early development stages ________ creativity in groups.

Your ________ determines the lowest value acceptable to you for a negotiated agreement.

For process conflict to be productive, it must be kept at moderate-to-high levels.

What are the various functional outcomes of conflict?

In which of the five steps of the negotiation process do both parties have to undoubtedly make concessions?

Compared to Japanese negotiators, their United States counterparts are less likely to see offers from their counterparts as unfair and to reject them.

During the intentions stage of the conflict process, the parties decide what the conflict is about.

Relationship conflicts are almost always dysfunctional.

What are the various causes of conflict?

Which of the following is not a possible result of felt conflict?

Which of the following statements is a condition necessary for integrative bargaining to succeed in organizations?

Which of the following conflict-handling intentions is unassertive and uncooperative?

All of the following techniques are ways to achieve more integrative outcomes, except ________.

The two general approaches to bargaining are known as ________ bargaining.

Outline and discuss the conflict process.

Emma is the labor union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labor-management negotiations over wages exemplifies ________.

In terms of intraorganizational behavior, all things being equal, why is integrative bargaining preferable to distributive bargaining?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Some studies suggest that levels of task conflict in the early development stages creativity in groups.