Exam 14: Conflict and Negotiation

Labor and management at DJ Trucking cannot agree upon a contract for the truck drivers. The drivers are threatening to strike, and management knows that such a strike would be very costly. Each side contends that they are bargaining fairly, but no agreement seems to be possible. Both sides agree that they are competing over a fixed amount of resources. Each side feels that what one side wins, the other loses. Based on this information we can say that the two sides are engaged in ________.

Which of the following statements is true regarding integrative bargaining?

________ is an antidote for groupthink.

What are the various characteristics of integrative bargaining?

Which of the following statements is true regarding negotiation that takes place in a collectivist culture?

Distributive bargaining attempts to create a win-win solution for both the parties.

The traditional view of conflict recognizes that a minimal level of conflict can help keep a group viable, self-critical, and creative.

________ bargaining is negotiation that seeks to divide a "fixed pie."

Carisa is negotiating for the labor union. Today, she is presenting the evidence and papers that demonstrate the average wages in the area, the cost of health care for the average worker, and a pie graph demonstrating how these costs affect the new salary request. Which phase of the negotiation process is Carisa currently in?

The potential for conflict increases when too much communication takes place.

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict?

Which of the following is not a step in the negotiation process?

Jennifer's boss asks for her recommendations on strategies to promote functional conflicts within the company. Which of the following is Jennifer most likely to recommend?

Define and describe the traditional view of conflict.

________ is defined as a process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.

In terms of intraorganizational behavior, all things being equal, integrative bargaining is preferable to distributive bargaining.

Playbill, Inc. is a company that hires culturally diverse people to perform Shakespearean plays for high school students. The company employs actors and actresses from all over the world. The actors and actresses have joined together to ask Playbill for higher salaries. The employees are struggling over deciding who will negotiate for them. Which of the following statements is true pertaining to the effect of individual differences on negotiations?

The terms negotiation and ________ are used interchangeably.

Irma does not agree with the standard operating procedures adapted for the new project. However, she discusses the items with the team and comes to know that she was in the minority. She has, therefore, decided to accept the new procedures to maintain smooth operations within the team. This type of intention is called ________.

Conditions that can create conflicts can be classified into three categories. Which of the following is one of these three categories that includes variables such as jurisdictional clarity, member-goal compatibility, and leadership styles?