Exam 3: Attitudes and Job Satisfaction

Actively and constructively attempting to improve conditions is part of the loyalty response to dissatisfaction.

In her work in the publishing industry, Vera seeks out new authors whom she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. Vera believes that the decision not to publish these authors was based on personal rivalries within management, rather than the quality of her writers' work. She is extremely frustrated, dreads coming into work each morning, and is seriously thinking of resigning. How can Vera's job attitudes best be described?

Festinger proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

The intent to act in a certain way is the affective component of an attitude.

"Dissonance" means ________.

Voice is an active and constructive response to dissatisfaction.

In the context of employee engagement, it is observed that the highly engaged employees feel a deep connection to their company. Disengaged employees ________.

Which major job-satisfaction facet is most strongly correlated with high levels of overall job satisfaction?

Job involvement refers to an individual's general attitude toward his or her job.

Rewards can offset dissonance.

What kind of relationship exists between organizational commitment and job productivity?

Compared to people who have a negative core self-evaluation, people who have a positive core self-evaluation ________.

Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs. Jonas is likely experiencing ________.

Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness. The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

Which of the following statements is not true about attitudes in the workplace?

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________.

Leon Festinger argued that ________ follow(s) ________.

Of the following attitudes, the best predictor of turnover is ________.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through ________.