Exam 3: Attitudes and Job Satisfaction

List and explain the four ways employees can express job dissatisfaction.

Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________.

Explain the relationship between job satisfaction and job performance.

Which of the following answer choices is the best definition of attitude?

Which of the following is an example of an affective attitude?

Evidence suggests that employees in Eastern cultures have higher levels of job satisfaction than those in Western cultures.

How can the gaps between what managers think employees feel and what employees really feel be reduced?

Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example.

Attending union meetings as a way of coping with job dissatisfaction would be what type of response?

Summing up responses to a number of job factors achieves a more accurate evaluation of job satisfaction than does a single global rating.

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of ________.

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them?

Neglect is an active and destructive response to dissatisfaction.

Janice is spending the summer working as an intern writing copy for a local firm. Today Janice's senior editor sent back some of Janice's work covered in red ink corrections. Up until now, all of Janice's work had been corrected in green or blue ink. Janice is upset and worried that her senior editor doesn't like her. Which component of an attitude is not represented in the previous scenario?

A study conducted by a management consulting firm found that companies with higher morale ________.

Organizational commitment is defined as ________.

Describe how attitude can shape behavior.

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Thad, Jamarcus, and Willy have been working for Davidson International each for three years. While the trio started together as analysts and are all still on the same team, Jamarcus has recently been made a team lead, while Willy and Thad are still in their respective positions, although Willy did receive a small raise after his last performance evaluation. When Thad complained about not getting a raise, he was experiencing which attitude?