Question 1

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Accepted Answer

A) True 
 B)False

Question 2

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

Accepted Answer

A)  EI assumes that decisions made emotively are superior to those made dispassionately. 
B)  EI is not related to personality or intelligence. 
C)  The tests used to measure EI are too simplistic in what they define as right and wrong answers. 
D)  The concept of EI is so broad and variegated as to render it effectively meaningless. 
E)  People with high EI appear to be high performers in the eyes of others rather than in reality. 
A)  EI assumes that decisions made emotively are superior to those made dispassionately. 
B)  EI is not related to personality or intelligence. 
C)  The tests used to measure EI are too simplistic in what they define as right and wrong answers. 
D)  The concept of EI is so broad and variegated as to render it effectively meaningless. 
E)  People with high EI appear to be high performers in the eyes of others rather than in reality.

Question 3

Research shows surface acting is more stressful to employees than deep acting.

Accepted Answer

A) True 
 B)False

Question 4

On which day of the week does negative affect tend to be the highest?

Accepted Answer

A)  Sundays 
B)  Mondays 
C)  Tuesdays 
D)  Wednesdays 
E)  Thursdays 
A)  Sundays 
B)  Mondays 
C)  Tuesdays 
D)  Wednesdays 
E)  Thursdays

Question 5

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Accepted Answer

A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers 
A)  interviewer who assesses candidates in an employment agency 
B)  engineer heading a team designing a complex software/hardware interface 
C)  meeting planner who must set up meetings for candidates around the world 
D)  copy editor who seeks out spelling errors and grammatical mistakes in manuscripts 
E)  realtor arranging sales between homeowners and potential buyers

Question 6

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Accepted Answer

A)  sleep quality that Jo had the night before 
B)  the amount Jo exercised on that day 
C)  Jo's age 
D)  Jo's gender 
E)  the weather on the day of the interview 
A)  sleep quality that Jo had the night before 
B)  the amount Jo exercised on that day 
C)  Jo's age 
D)  Jo's gender 
E)  the weather on the day of the interview

Question 7

Which of the following statements is true regarding emotional intelligence (EI)?

Accepted Answer

A)  Evidence suggests that a person's performance on the job is independent of her EI. 
B)  Evidence suggests that EI is not genetically influenced. 
C)  EI is related to a person's ability to detect emotions in others. 
D)  EI can be measured easily. 
E)  EI is a simple, straightforward concept. 
A)  Evidence suggests that a person's performance on the job is independent of her EI. 
B)  Evidence suggests that EI is not genetically influenced. 
C)  EI is related to a person's ability to detect emotions in others. 
D)  EI can be measured easily. 
E)  EI is a simple, straightforward concept.

Question 8

What effect do stressful events typically have on mood?

Accepted Answer

A)  short term positive 
B)  long term positive 
C)  short term positive but long term negative 
D)  negative 
E)  positive 
A)  short term positive 
B)  long term positive 
C)  short term positive but long term negative 
D)  negative 
E)  positive

Question 9

Explain the differences between the following terms: affect, emotions, and moods.

Accepted Answer

Affect is a generic term that covers a b

Question 10

Which of the following statements is true regarding deep acting?

Accepted Answer

A)  Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A worker who smiles at a customer even when he doesn't feel like it is deep acting. 
C)  Deep acting deals with displayed emotions as opposed to surface acting. 
D)  A health care provider trying to genuinely feel more empathy for her patients is deep acting. 
E)  Research shows surface acting is less stressful to employees than deep acting. 
A)  Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules. 
B)  A worker who smiles at a customer even when he doesn't feel like it is deep acting. 
C)  Deep acting deals with displayed emotions as opposed to surface acting. 
D)  A health care provider trying to genuinely feel more empathy for her patients is deep acting. 
E)  Research shows surface acting is less stressful to employees than deep acting.

Question 11

Surface acting deals with felt emotions rather than displayed emotions.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Accepted Answer

Most jobs require emotional labor, an em

Question 13

Which of the following statements is true regarding moods?

Accepted Answer

A)  Moods are more intense feelings than emotions. 
B)  Moods don't last longer than emotions. 
C)  Moods are more action oriented in nature, as compared to emotions. 
D)  Moods are less cognitive in nature than emotions. 
E)  Moods are generally not indicated by distinct facial expressions. 
A)  Moods are more intense feelings than emotions. 
B)  Moods don't last longer than emotions. 
C)  Moods are more action oriented in nature, as compared to emotions. 
D)  Moods are less cognitive in nature than emotions. 
E)  Moods are generally not indicated by distinct facial expressions.

Question 14

Moods are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 15

Negative affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A)  nervousness 
B)  relaxation 
C)  anxiety 
D)  stress 
E)  depression 
A)  nervousness 
B)  relaxation 
C)  anxiety 
D)  stress 
E)  depression

Question 16

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

Accepted Answer

A)  an affect 
B)  a thought 
C)  a mood 
D)  an emotion 
E)  a mental process 
A)  an affect 
B)  a thought 
C)  a mood 
D)  an emotion 
E)  a mental process

Question 17

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behavior. Select one of these two areas and discuss the role of emotions in these behaviors.

Accepted Answer

The answer of Research has been conflicted on the role...

Question 18

Which of the following is a generic term that covers a broad range of feelings that people experience?

Accepted Answer

A)  affect 
B)  emotions 
C)  moods 
D)  emotional labor 
E)  cognition 
A)  affect 
B)  emotions 
C)  moods 
D)  emotional labor 
E)  cognition

Question 19

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

Accepted Answer

A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They are more likely than others to use heuristics, or rules of thumb while making decisions. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes. 
A)  They tend to choose an outcome that will confirm their negative world view. 
B)  They search for the perfect solution when rarely is any solution perfect. 
C)  They are more likely than others to use heuristics, or rules of thumb while making decisions. 
D)  They avoid stereotyping and other behaviors that allow them to come to a rapid decision. 
E)  They tend to put too great a value on their own ability to affect outcomes.

Question 20

________ is a pure marker of high positive affect.

Accepted Answer

A)  Excited 
B)  Serene 
C)  Nervous 
D)  Relaxed 
E)  Bored 
A)  Excited 
B)  Serene 
C)  Nervous 
D)  Relaxed 
E)  Bored

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

Research shows surface acting is more stressful to employees than deep acting.

On which day of the week does negative affect tend to be the highest?

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Which of the following statements is true regarding emotional intelligence (EI)?

What effect do stressful events typically have on mood?

Explain the differences between the following terms: affect, emotions, and moods.

Which of the following statements is true regarding deep acting?

Surface acting deals with felt emotions rather than displayed emotions.

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Which of the following statements is true regarding moods?

Moods are intense feelings that are directed at someone or something.

Negative affect is a mood dimension consisting of ________ at the low end.

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behavior. Select one of these two areas and discuss the role of emotions in these behaviors.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

________ is a pure marker of high positive affect.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 4: Emotions and Moods

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

Research shows surface acting is more stressful to employees than deep acting.

On which day of the week does negative affect tend to be the highest?

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

Which of the following statements is true regarding emotional intelligence (EI)?

What effect do stressful events typically have on mood?

Explain the differences between the following terms: affect, emotions, and moods.

Which of the following statements is true regarding deep acting?

Surface acting deals with felt emotions rather than displayed emotions.

Discuss the emotional labor experienced by a customer service executive. Explain how a worker's emotional state can affect customer service and customers.

Which of the following statements is true regarding moods?

Moods are intense feelings that are directed at someone or something.

Negative affect is a mood dimension consisting of ________ at the low end.

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behavior. Select one of these two areas and discuss the role of emotions in these behaviors.

Which of the following is a generic term that covers a broad range of feelings that people experience?

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

________ is a pure marker of high positive affect.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters