Exam 4: Emotions and Moods

Which of the following can be said to be true of emotion regulation?

Which of the following is the term used for the strength with which individuals experience emotion?

Explain how stress affects emotions and moods.

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

What is the difference between felt emotions and displayed emotions?

Displayed emotions are innate.

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Research indicates that as we grow older we experience more negative emotions.

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Which of the following activities is most strongly associated with an increase in positive mood?

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber?

What do you call the practice of modifying one's true inner feelings based on display rules?

Evidence indicates that EI is genetically influenced.

Surface acting deals with ________ emotions.

Positive affect is a mood dimension consisting of ________ at the low end.

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Men generally express anger more frequently than do women.

Emotional intelligence can be measured easily with the help of standard tests.