Question 1

When the power tactic of ________ works, it's generally downward only.

Accepted Answer

A)  exchange 
B)  coalition 
C)  ingratiation 
D)  pressure 
E)  legitimacy 
A)  exchange 
B)  coalition 
C)  ingratiation 
D)  pressure 
E)  legitimacy

Question 2

Legitimate power is influence wielded as a result of expertise, special skill, or knowledge.

Accepted Answer

A) True 
 B)False

Question 3

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Accepted Answer

A)  zero-sum approach 
B)  defensive behaviors 
C)  protectionism 
D)  impression management 
E)  shielding bias 
A)  zero-sum approach 
B)  defensive behaviors 
C)  protectionism 
D)  impression management 
E)  shielding bias

Question 4

Which of the following statements is true regarding effectiveness of power tactics in different countries?

Accepted Answer

A)  People from politically turbulent countries in the Middle East tend to be less willing to use aggressive political tactics in the workplace, than people from countries such as Great Britain or Switzerland. 
B)  United States managers tend to evaluate "gentle persuasion" tactics such as consultation and inspirational appeal as less effective than their Chinese counterparts. 
C)  In Israel, perception of organizational politics relates to decreased job satisfaction. 
D)  In countries that are more politically unstable, employees seem to demonstrate lower tolerance of intense political processes in the workplace. 
E)  Chinese managers prefer the influence tactic of rational persuasion. 
A)  People from politically turbulent countries in the Middle East tend to be less willing to use aggressive political tactics in the workplace, than people from countries such as Great Britain or Switzerland. 
B)  United States managers tend to evaluate "gentle persuasion" tactics such as consultation and inspirational appeal as less effective than their Chinese counterparts. 
C)  In Israel, perception of organizational politics relates to decreased job satisfaction. 
D)  In countries that are more politically unstable, employees seem to demonstrate lower tolerance of intense political processes in the workplace. 
E)  Chinese managers prefer the influence tactic of rational persuasion.

Question 5

Which of the following statements is true regarding power?

Accepted Answer

A)  A is said to have power over B if B controls something that A desires. 
B)  The greater A's dependence on B, the greater A's power in the relationship. 
C)  If A has the capacity to influence the behavior of B, then A is said to have power over B. 
D)  A can have power over B only if A is B's leader. 
E)  A can have power over B only when A and B have similar goals. 
A)  A is said to have power over B if B controls something that A desires. 
B)  The greater A's dependence on B, the greater A's power in the relationship. 
C)  If A has the capacity to influence the behavior of B, then A is said to have power over B. 
D)  A can have power over B only if A is B's leader. 
E)  A can have power over B only when A and B have similar goals.

Question 6

Which of the following types of power can be categorized as personal power?

Accepted Answer

A)  coercive 
B)  legitimate 
C)  reward 
D)  referent 
E)  positional 
A)  coercive 
B)  legitimate 
C)  reward 
D)  referent 
E)  positional

Question 7

Which of the following statements is true regarding impression management (IM) techniques?

Accepted Answer

A)  During interviews, applicants appear to use ingratiation more than self-promotion. 
B)  Ingratiation is negatively related to performance ratings. 
C)  Those who self-promote receive higher performance evaluations. 
D)  Ingratiation works well in interviews. 
E)  Giving excuses is considered as an assertive IM technique. 
A)  During interviews, applicants appear to use ingratiation more than self-promotion. 
B)  Ingratiation is negatively related to performance ratings. 
C)  Those who self-promote receive higher performance evaluations. 
D)  Ingratiation works well in interviews. 
E)  Giving excuses is considered as an assertive IM technique.

Question 8

Discuss the effectiveness of various influence tactics.

Accepted Answer

The effectiveness of some influence tact

Question 9

Your immediate supervisor is a nice person. He helps you solve your problems and gives valuable advice. You admire your supervisor and aspire to become like him. The power that your supervisor possesses over you is known as ________ power.

Accepted Answer

A)  transactional 
B)  coercive 
C)  expert 
D)  reward 
E)  referent 
A)  transactional 
B)  coercive 
C)  expert 
D)  reward 
E)  referent

Question 10

Which of the following would be an example of unethical politicking?

Accepted Answer

A)  complimenting your supervisor on her new car 
B)  stating that you were an NCAA athlete when you only played intramurals 
C)  accepting a compliment for work you did not do 
D)  All are examples of unethical politicking. 
E)  Only B and C are examples of unethical politicking. 
A)  complimenting your supervisor on her new car 
B)  stating that you were an NCAA athlete when you only played intramurals 
C)  accepting a compliment for work you did not do 
D)  All are examples of unethical politicking. 
E)  Only B and C are examples of unethical politicking.

Question 11

To avoid politicking during performance evaluations, an organization should ________.

Accepted Answer

A)  use subjective criteria 
B)  use democratic decision making 
C)  use a single outcome measure 
D)  use objective criteria 
E)  allow a long time lapse between the time of an action and its appraisal 
A)  use subjective criteria 
B)  use democratic decision making 
C)  use a single outcome measure 
D)  use objective criteria 
E)  allow a long time lapse between the time of an action and its appraisal

Question 12

Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's striking the difficult customers from Nick's record could most logically be called ________.

Accepted Answer

A)  politicking 
B)  unethical politicking 
C)  identity management 
D)  self-serving 
E)  All are logical responses. 
A)  politicking 
B)  unethical politicking 
C)  identity management 
D)  self-serving 
E)  All are logical responses.

Question 13

List and discuss the bases of personal power.

Accepted Answer

Personal power comes from an individual'

Question 14

List and discuss the bases of formal power.

Accepted Answer

Formal power can come from the ability t

Question 15

Power is a function of ________.

Accepted Answer

A)  goal congruency 
B)  realization 
C)  inheritance 
D)  dependency 
E)  altruism 
A)  goal congruency 
B)  realization 
C)  inheritance 
D)  dependency 
E)  altruism

Question 16

Which of the following organizational factors encourages political behavior?

Accepted Answer

A)  use of objective criteria in the appraisal 
B)  using multiple outcomes to measure performance 
C)  allowing significant time to pass between the time of an action and its appraisal 
D)  avoiding the zero-sum approach for resource allocation 
E)  ensuring role clarity 
A)  use of objective criteria in the appraisal 
B)  using multiple outcomes to measure performance 
C)  allowing significant time to pass between the time of an action and its appraisal 
D)  avoiding the zero-sum approach for resource allocation 
E)  ensuring role clarity

Question 17

Which of the following would be an example of politicking?

Accepted Answer

A)  complimenting your supervisor on her new car 
B)  stating that you were an NCAA athlete when you only played intramurals 
C)  accepting a compliment for work you did not do 
D)  All are examples of unethical politicking. 
E)  None are examples of unethical politicking. 
A)  complimenting your supervisor on her new car 
B)  stating that you were an NCAA athlete when you only played intramurals 
C)  accepting a compliment for work you did not do 
D)  All are examples of unethical politicking. 
E)  None are examples of unethical politicking.

Question 18

Which of the following power tactics is more effective when the audience is highly interested in the outcomes of a decision process?

Accepted Answer

A)  ingratiation 
B)  consultation 
C)  personal appeals 
D)  exchange 
E)  pressure 
A)  ingratiation 
B)  consultation 
C)  personal appeals 
D)  exchange 
E)  pressure

Question 19

Which of the following is a self-focused impression management technique?

Accepted Answer

A)  flattery 
B)  enhancement 
C)  apology 
D)  excuses 
E)  conformity 
A)  flattery 
B)  enhancement 
C)  apology 
D)  excuses 
E)  conformity

Question 20

What power tactics can employees use to translate their power bases into specific actions and how does each one work?

Accepted Answer

Research has identified nine distinct ta

When the power tactic of ________ works, it's generally downward only.

Legitimate power is influence wielded as a result of expertise, special skill, or knowledge.

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Which of the following statements is true regarding effectiveness of power tactics in different countries?

Which of the following statements is true regarding power?

Which of the following types of power can be categorized as personal power?

Which of the following statements is true regarding impression management (IM) techniques?

Discuss the effectiveness of various influence tactics.

Your immediate supervisor is a nice person. He helps you solve your problems and gives valuable advice. You admire your supervisor and aspire to become like him. The power that your supervisor possesses over you is known as ________ power.

Which of the following would be an example of unethical politicking?

To avoid politicking during performance evaluations, an organization should ________.

List and discuss the bases of personal power.

List and discuss the bases of formal power.

Power is a function of ________.

Which of the following organizational factors encourages political behavior?

Which of the following would be an example of politicking?

Which of the following power tactics is more effective when the audience is highly interested in the outcomes of a decision process?

Which of the following is a self-focused impression management technique?

What power tactics can employees use to translate their power bases into specific actions and how does each one work?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 13: Power and Politics

When the power tactic of ________ works, it's generally downward only.

Legitimate power is influence wielded as a result of expertise, special skill, or knowledge.

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Which of the following statements is true regarding effectiveness of power tactics in different countries?

Which of the following statements is true regarding power?

Which of the following types of power can be categorized as personal power?

Which of the following statements is true regarding impression management (IM) techniques?

Discuss the effectiveness of various influence tactics.

Your immediate supervisor is a nice person. He helps you solve your problems and gives valuable advice. You admire your supervisor and aspire to become like him. The power that your supervisor possesses over you is known as ________ power.

Which of the following would be an example of unethical politicking?

To avoid politicking during performance evaluations, an organization should ________.

List and discuss the bases of personal power.

List and discuss the bases of formal power.

Power is a function of ________.

Which of the following organizational factors encourages political behavior?

Which of the following would be an example of politicking?

Which of the following power tactics is more effective when the audience is highly interested in the outcomes of a decision process?

Which of the following is a self-focused impression management technique?

What power tactics can employees use to translate their power bases into specific actions and how does each one work?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters