Exam 13: Power and Politics

Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's awarding Nick a raise based on his evaluations could best be called ________.

Which of the following questions can aid in determining if someone is engaged in unethical politicking?

A political map is useful for ________.

Employees with an internal locus of control are more likely to engage in political behavior.

The power tactic of using flattery and creating goodwill before making a request is known as ________.

Power tactics are defined as ________.

Evidence indicates people in different countries tend to prefer different power tactics. Chinese managers prefer ________.

Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Nick's accepting the raise based on his performance evaluation could best be described as ________.

What are the various individual factors that make a person more likely to engage in political behavior?

How do people react to organizational politics?

When a bank robber points a gun at a bank employee, his base of power is ________.

Joe comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of ________.

________ power is based on identification with a person who has desirable resources or personal traits.

Individuals from individualistic counties tend to see power as a means to ________ while those from collectivist counties tend to see power as a means to ________.

James approaches his supervisor with data and a logical presentation supporting his request for additional personnel. Which of the following power tactics is used by James?

Describe, with example, the self-focused impression management techniques.

Contrast leadership and power.

Employees exhibiting which of the following traits are more likely to engage in political behavior?

Which of the following types of power requires acceptance of the leader's authority by members of the organization?

Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have ________ power.