Question 1

Which of the following is an individual barrier to effective communication?

Accepted Answer

A)  Poor listening skills 
B)  Semantics 
C)  Noise 
D)  Different perceptions 
E)  All of these choices 
A)  Poor listening skills 
B)  Semantics 
C)  Noise 
D)  Different perceptions 
E)  All of these choices

Question 2

Good leaders praise in public and chastise in private.Describe the communication channels that are effective for these two types of communication.

Accepted Answer

For praising in public, effective commun

Question 3

Which of the following is NOT necessary for communication to take place?

Accepted Answer

A)  At least two people 
B)  A relatively short amount of time for each element 
C)  Someone with information to be passed on 
D)  An attempt to transmit information 
E)  A fact,idea,or some other kind of message 
A)  At least two people 
B)  A relatively short amount of time for each element 
C)  Someone with information to be passed on 
D)  An attempt to transmit information 
E)  A fact,idea,or some other kind of message

Question 4

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Accepted Answer

A) True 
 B)False

Question 5

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The VP of marketing called Pelham's CEO and asked her if she wanted him to bring the advertising campaign proposal for her approval.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 6

Match the following.You may use a response once,more than once,or not at all.
-Grapevine

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 7

____ is an informal communication network among people in an organization.

Accepted Answer

A)  Upward communication 
B)  Downward communication 
C)  A grapevine 
D)  Horizontal communication 
E)  An MIS 
A)  Upward communication 
B)  Downward communication 
C)  A grapevine 
D)  Horizontal communication 
E)  An MIS

Question 8

Sam wants to get rid of the grapevine in the unit he manages because it seems to be spreading information about what a poor job he is doing.He wants to identify the key people involved and arrange for them to be transferred.Will he succeed? Why or why not?

Accepted Answer

Students should note that he w

Question 9

The biggest single drawback of written communication is

Accepted Answer

A)  its slow feedback and interchange. 
B)  its lack of clarity. 
C)  the formal implications it carries. 
D)  the lack of time for preparation. 
E)  its lack of accuracy. 
A)  its slow feedback and interchange. 
B)  its lack of clarity. 
C)  the formal implications it carries. 
D)  the lack of time for preparation. 
E)  its lack of accuracy.

Question 10

Match the following.You may use a response once,more than once,or not at all.
-Different perceptions

Accepted Answer

A) Individual barriers 
B) Organizational barriers 
A) Individual barriers 
B) Organizational barriers

Question 11

When two people attach different meanings to the same word,the resulting barrier to communication is called noise.

Accepted Answer

A) True 
 B)False

Question 12

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

Accepted Answer

A)  Operational 
B)  Elemental 
C)  Managerial 
D)  Supervisory 
E)  Investigative 
A)  Operational 
B)  Elemental 
C)  Managerial 
D)  Supervisory 
E)  Investigative

Question 13

The process of sending and receiving information from one person to another is called

Accepted Answer

A)  talking. 
B)  encoding. 
C)  decoding. 
D)  networking. 
E)  communication. 
A)  talking. 
B)  encoding. 
C)  decoding. 
D)  networking. 
E)  communication.

Question 14

The best time to use written communication is when you have to exchange

Accepted Answer

A)  an extremely time-sensitive message. 
B)  an extraordinary message. 
C)  a personal message such as with a loved one. 
D)  important details. 
E)  information about a missed shipment from a supplier who does not usually make errors. 
A)  an extremely time-sensitive message. 
B)  an extraordinary message. 
C)  a personal message such as with a loved one. 
D)  important details. 
E)  information about a missed shipment from a supplier who does not usually make errors.

Question 15

Match the following.You may use a response once,more than once,or not at all.
-Noise

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 16

If managers want to use the most accurate form of communication,they should use the grapevine.

Accepted Answer

A) True 
 B)False

Question 17

Edward Lewis,CEO of Essence Communications,strolls around the organization and starts spontaneous conversations with employees and others with the company.He says it allows him to keep his finger on the pulse of the organization.Lewis engages in

Accepted Answer

A)  management by objective. 
B)  formal grapevine management. 
C)  management by exception. 
D)  management by wandering around. 
E)  participative management. 
A)  management by objective. 
B)  formal grapevine management. 
C)  management by exception. 
D)  management by wandering around. 
E)  participative management.

Question 18

The distance the interviewer stands from the job applicant is an example of body language.

Accepted Answer

A) True 
 B)False

Question 19

One outcome of good interpersonal relations in organizations is

Accepted Answer

A)  synergy. 
B)  entropy. 
C)  subsystem failure. 
D)  open-systems reactivity. 
E)  closed-systems thinking. 
A)  synergy. 
B)  entropy. 
C)  subsystem failure. 
D)  open-systems reactivity. 
E)  closed-systems thinking.

Question 20

Give two examples of each type of nonverbal communication.Why are they important?

Accepted Answer

Nonverbal communication can take many fo

Which of the following is an individual barrier to effective communication?

Good leaders praise in public and chastise in private.Describe the communication channels that are effective for these two types of communication.

Which of the following is NOT necessary for communication to take place?

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The VP of marketing called Pelham's CEO and asked her if she wanted him to bring the advertising campaign proposal for her approval.

Match the following.You may use a response once,more than once,or not at all. -Grapevine

____ is an informal communication network among people in an organization.

Sam wants to get rid of the grapevine in the unit he manages because it seems to be spreading information about what a poor job he is doing.He wants to identify the key people involved and arrange for them to be transferred.Will he succeed? Why or why not?

The biggest single drawback of written communication is

Match the following.You may use a response once,more than once,or not at all. -Different perceptions

When two people attach different meanings to the same word,the resulting barrier to communication is called noise.

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

The process of sending and receiving information from one person to another is called

The best time to use written communication is when you have to exchange

Match the following.You may use a response once,more than once,or not at all. -Noise

If managers want to use the most accurate form of communication,they should use the grapevine.

Edward Lewis,CEO of Essence Communications,strolls around the organization and starts spontaneous conversations with employees and others with the company.He says it allows him to keep his finger on the pulse of the organization.Lewis engages in

The distance the interviewer stands from the job applicant is an example of body language.

One outcome of good interpersonal relations in organizations is

Give two examples of each type of nonverbal communication.Why are they important?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

Which of the following is an individual barrier to effective communication?

Good leaders praise in public and chastise in private.Describe the communication channels that are effective for these two types of communication.

Which of the following is NOT necessary for communication to take place?

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The VP of marketing called Pelham's CEO and asked her if she wanted him to bring the advertising campaign proposal for her approval.

Match the following.You may use a response once,more than once,or not at all. -Grapevine

____ is an informal communication network among people in an organization.

Sam wants to get rid of the grapevine in the unit he manages because it seems to be spreading information about what a poor job he is doing.He wants to identify the key people involved and arrange for them to be transferred.Will he succeed? Why or why not?

The biggest single drawback of written communication is

Match the following.You may use a response once,more than once,or not at all. -Different perceptions

When two people attach different meanings to the same word,the resulting barrier to communication is called noise.

What approach to formal information systems is an organization taking when it appoints an individual to become familiar with and to provide for the information needs of the organization's various units?

The process of sending and receiving information from one person to another is called

The best time to use written communication is when you have to exchange

Match the following.You may use a response once,more than once,or not at all. -Noise

If managers want to use the most accurate form of communication,they should use the grapevine.

Edward Lewis,CEO of Essence Communications,strolls around the organization and starts spontaneous conversations with employees and others with the company.He says it allows him to keep his finger on the pulse of the organization.Lewis engages in

The distance the interviewer stands from the job applicant is an example of body language.

One outcome of good interpersonal relations in organizations is

Give two examples of each type of nonverbal communication.Why are they important?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters