Question 1

Whether oral or written,communication between people is known as ____________________ communication.

Accepted Answer

The answer of Whether oral or written,communication between people is...

Question 2

Nonverbal communication is a powerful but little-understood form of communication in organizations.

Accepted Answer

A) True 
 B)False

Question 3

Seth installed suggestion boxes where employees can pass along their comments.He is encouraging

Accepted Answer

A)  whistle-blowing. 
B)  downward communication. 
C)  horizontal communication. 
D)  upward communication. 
E)  the creation of a grapevine. 
A)  whistle-blowing. 
B)  downward communication. 
C)  horizontal communication. 
D)  upward communication. 
E)  the creation of a grapevine.

Question 4

Kids play a game called telephone,passing a message from one kid to another to see how distorted it becomes.This is similar to the ____________________ network.

Accepted Answer

The answer of Kids play a game called telephone,passing a...

Question 5

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is an example of vertical communication?

Accepted Answer

A)  Performance evaluation interview 
B)  Company newsletter 
C)  Sales manager conducting a sales meeting 
D)  Employee calling in sick to his or her supervisor 
E)  All of these choices 
A)  Performance evaluation interview 
B)  Company newsletter 
C)  Sales manager conducting a sales meeting 
D)  Employee calling in sick to his or her supervisor 
E)  All of these choices

Question 7

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

Accepted Answer

A)  the communication process. 
B)  ineffective communication. 
C)  noise. 
D)  miscommunication. 
E)  a semantics problem. 
A)  the communication process. 
B)  ineffective communication. 
C)  noise. 
D)  miscommunication. 
E)  a semantics problem.

Question 8

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-An assistant missed the gossip because he was working from home that day.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 9

Bart feels intimidated around his boss's boss.He avoids her due to ____________________ differences.

Accepted Answer

The answer of Bart feels intimidated around his boss's boss.He...

Question 10

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

Accepted Answer

A) True 
 B)False

Question 11

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Accepted Answer

A) True 
 B)False

Question 12

Match the following.You may use a response once,more than once,or not at all.
-Horizontal communication

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 13

A company blog at Wegmans gathers information from a group of people on a topic.For example,everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations.This is an example of a(n)____ communication network.

Accepted Answer

A)  chain 
B)  Y 
C)  circle 
D)  all-channel 
E)  wheel 
A)  chain 
B)  Y 
C)  circle 
D)  all-channel 
E)  wheel

Question 14

Top executives are only true leaders if they handle communication effectively.

Accepted Answer

A) True 
 B)False

Question 15

Human Resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.This is an example of ____ communication.

Accepted Answer

A)  vertical 
B)  upward 
C)  downward 
D)  horizontal 
E)  formal 
A)  vertical 
B)  upward 
C)  downward 
D)  horizontal 
E)  formal

Question 16

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

Accepted Answer

A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Grapevine 
A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Grapevine

Question 17

How does management by walking around affect the grapevine?

Accepted Answer

Management by Walking Around (MBWA) is a

Question 18

When Esposito compiles the company newsletter,he is preparing ____ communication.

Accepted Answer

A)  horizontal 
B)  transactional 
C)  informal 
D)  transformational 
E)  vertical 
A)  horizontal 
B)  transactional 
C)  informal 
D)  transformational 
E)  vertical

Question 19

Married couples often can finish each other's sentences.Their communication process is affected by the ____________________ of the sender and receiver.

Accepted Answer

The answer of Married couples often can finish each other's...

Question 20

Human Resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.An assistant in HR told people that pay changes were coming.These people told more people.Word traveled so fast that there was anxiety before the announcement was made.It traveled all over the organization via which type of grapevine?

Accepted Answer

A)  Y 
B)  Chain 
C)  Wheel 
D)  All-channel 
E)  Cluster 
A)  Y 
B)  Chain 
C)  Wheel 
D)  All-channel 
E)  Cluster

Whether oral or written,communication between people is known as ____________________ communication.

Nonverbal communication is a powerful but little-understood form of communication in organizations.

Seth installed suggestion boxes where employees can pass along their comments.He is encouraging

Kids play a game called telephone,passing a message from one kid to another to see how distorted it becomes.This is similar to the ____________________ network.

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

Which of the following is an example of vertical communication?

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

Special Exercises Match the following.You may use a response once,more than once,or not at all. -An assistant missed the gossip because he was working from home that day.

Bart feels intimidated around his boss's boss.He avoids her due to ____________________ differences.

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Match the following.You may use a response once,more than once,or not at all. -Horizontal communication

A company blog at Wegmans gathers information from a group of people on a topic.For example,everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations.This is an example of a(n)____ communication network.

Top executives are only true leaders if they handle communication effectively.

Human Resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.This is an example of ____ communication.

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

How does management by walking around affect the grapevine?

When Esposito compiles the company newsletter,he is preparing ____ communication.

Married couples often can finish each other's sentences.Their communication process is affected by the ____________________ of the sender and receiver.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

Whether oral or written,communication between people is known as ____________________ communication.

Nonverbal communication is a powerful but little-understood form of communication in organizations.

Seth installed suggestion boxes where employees can pass along their comments.He is encouraging

Kids play a game called telephone,passing a message from one kid to another to see how distorted it becomes.This is similar to the ____________________ network.

Horizontal communication is particularly critical to the coordination of the efforts of interdependent units.

Which of the following is an example of vertical communication?

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

Special Exercises Match the following.You may use a response once,more than once,or not at all. -An assistant missed the gossip because he was working from home that day.

Bart feels intimidated around his boss's boss.He avoids her due to ____________________ differences.

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Match the following.You may use a response once,more than once,or not at all. -Horizontal communication

A company blog at Wegmans gathers information from a group of people on a topic.For example,everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations.This is an example of a(n)____ communication network.

Top executives are only true leaders if they handle communication effectively.

Human Resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.This is an example of ____ communication.

Which of the following types of communication does NOT typically follow formal organizational channels of communication?

How does management by walking around affect the grapevine?

When Esposito compiles the company newsletter,he is preparing ____ communication.

Married couples often can finish each other's sentences.Their communication process is affected by the ____________________ of the sender and receiver.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters