Exam 15: Managing Employee Motivation and Performance

____________________ is the process of enabling workers to set their own work goals,make decisions,and solve problems within their sphere of responsibility and authority.

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(Short Answer)

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Question 1

Correct Answer:

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Empowerment

Special Exercises The following matching questions have to do with the use of motivation by the management of a fast-food restaurant.Match the following.You may use a response once,more than once,or not at all. -Every month an employee is selected to be Employee of the Month,and his or her name is engraved on a plaque that hangs in the restaurant.Teenagers usually tease anyone who gets plaqued.

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(Multiple Choice)

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Question 2

Correct Answer:

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How do you feel about executive compensation? Will that change if you become an executive?

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(Essay)

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Question 3

Correct Answer:

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I believe that executive compensation should be fair and reflective of the value and performance that the executive brings to the company. It's important for executives to be incentivized to drive the success of the company, but excessive compensation can be seen as unfair, especially when it comes at the expense of other employees or shareholders.

If I were to become an executive, my feelings about executive compensation would likely remain the same. I would want to ensure that my compensation is aligned with the company's performance and that it is fair in comparison to the compensation of other employees. I would also want to be transparent about my compensation and be open to feedback and discussion about it. Ultimately, I believe that fair and reasonable executive compensation is important for the overall health and success of a company.

A Scanlon plan is similar to gainsharing,but the distribution of gains is tilted more heavily to employees.

(True/False)

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Question 4

The ____________________ approach to motivation assumes that the individual's social needs are the most important factor for motivation.

(Short Answer)

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Question 5

The two methods of reducing the frequency of behavior are punishment and avoidance.

(True/False)

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Question 6

Match the following.You may use a response once,more than once,or not at all. -We want to improve our relationship with regulators.

(Multiple Choice)

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Question 7

Quality control inspectors often randomly select items from an assembly line for inspection.For example,they may take the twelfth,seventeenth,forty-fourth,and sixtieth items.Assuming that the items are evenly spaced,what reinforcement schedule are they using?

(Multiple Choice)

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Question 8

Keeping up with the Jones's is a need for recognition and respect also called ____________________.

(Short Answer)

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Question 9

An organization's ____________________ is its most basic tool for managing employee motivation.

(Short Answer)

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Question 10

Dave Miller tells new employees that if they do what they are told,he will leave them alone,but if they get out of line,he will impose the contractual disciplinary procedure.What kind of reinforcement does Miller's approach represent?

(Multiple Choice)

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Question 11

Goal-directed effort is a function of four goal attributes.Which of the following is NOT one of those attributes?

(Multiple Choice)

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Question 12

Leo showed up late for a meeting.His boss said "10 o'clock means 10 o'clock." She was using

(Multiple Choice)

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Question 13

A construction worker injured on the job is on convalescent time-off for five weeks.She can't wait to get back to work and accomplish something.This is a(n)____ need.

(Multiple Choice)

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Question 14

If,as a supervisor,you have no control over the pay raises,promotions,and rewards,what method of reinforcement are you able to use?

(Multiple Choice)

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Question 15

Employee desire to do the job,employee ability,and the work environment combine to determine ____________________.

(Short Answer)

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Question 16

Match the following.You may use a response once,more than once,or not at all. -Tiara wants to feel respect from others.

(Multiple Choice)

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Question 17

Match the following.You may use a response once,more than once,or not at all. -Tim repeatedly comments on the timeliness of reports.He wants to influence subordinates' sense of urgency.

(Multiple Choice)

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Question 18

Windmere allows its administrative employees to arrive anytime between 7:00 am and 9:00 am,and leave any time between 4:00 pm and 6:00 pm,as long as they work for eight consecutive hours.This arrangement is known as

(Multiple Choice)

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Question 19

Which of the following perspectives on motivation concerns what motivates people as opposed to how they are motivated?

(Multiple Choice)

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Question 20

Showing 1 - 20 of 198

____________________ is the process of enabling workers to set their own work goals,make decisions,and solve problems within their sphere of responsibility and authority.

How do you feel about executive compensation? Will that change if you become an executive?

A Scanlon plan is similar to gainsharing,but the distribution of gains is tilted more heavily to employees.

The ____________________ approach to motivation assumes that the individual's social needs are the most important factor for motivation.

The two methods of reducing the frequency of behavior are punishment and avoidance.

Match the following.You may use a response once,more than once,or not at all. -We want to improve our relationship with regulators.

Quality control inspectors often randomly select items from an assembly line for inspection.For example,they may take the twelfth,seventeenth,forty-fourth,and sixtieth items.Assuming that the items are evenly spaced,what reinforcement schedule are they using?

Keeping up with the Jones's is a need for recognition and respect also called ____________________.

An organization's ____________________ is its most basic tool for managing employee motivation.

Dave Miller tells new employees that if they do what they are told,he will leave them alone,but if they get out of line,he will impose the contractual disciplinary procedure.What kind of reinforcement does Miller's approach represent?

Goal-directed effort is a function of four goal attributes.Which of the following is NOT one of those attributes?

Leo showed up late for a meeting.His boss said "10 o'clock means 10 o'clock." She was using

A construction worker injured on the job is on convalescent time-off for five weeks.She can't wait to get back to work and accomplish something.This is a(n)____ need.

If,as a supervisor,you have no control over the pay raises,promotions,and rewards,what method of reinforcement are you able to use?

Employee desire to do the job,employee ability,and the work environment combine to determine ____________________.

Match the following.You may use a response once,more than once,or not at all. -Tiara wants to feel respect from others.

Match the following.You may use a response once,more than once,or not at all. -Tim repeatedly comments on the timeliness of reports.He wants to influence subordinates' sense of urgency.

Windmere allows its administrative employees to arrive anytime between 7:00 am and 9:00 am,and leave any time between 4:00 pm and 6:00 pm,as long as they work for eight consecutive hours.This arrangement is known as

Which of the following perspectives on motivation concerns what motivates people as opposed to how they are motivated?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

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