Question 1

A(n)____________________ rewards individual performance on a real-time basis.

Accepted Answer

individual

Question 2

When the number of H1N1 flu cases in an elementary school reached 10%,classes were postponed.The school could not meet the ____ needs of students and faculty until the flu was gone.

Accepted Answer

A)  psychological 
B)  security 
C)  belongingness 
D)  esteem 
E)  physiological 
A)  psychological 
B)  security 
C)  belongingness 
D)  esteem 
E)  physiological

Question 3

Solitary confinement is difficult for people because they have a need for

Accepted Answer

A)  achievement. 
B)  affiliation. 
C)  security. 
D)  esteem. 
E)  power. 
A)  achievement. 
B)  affiliation. 
C)  security. 
D)  esteem. 
E)  power.

Question 4

Which of the following describes how managers should use the expectancy model?

Accepted Answer

A)  They should recognize that employees have different needs. 
B)  They should try to understand each employee's key needs. 
C)  They should help employees determine how to satisfy their needs through performance. 
D)  They should be aware that employees would be motivated to change something if they do not experience high expectancy levels. 
E)  All of these choices 
A)  They should recognize that employees have different needs. 
B)  They should try to understand each employee's key needs. 
C)  They should help employees determine how to satisfy their needs through performance. 
D)  They should be aware that employees would be motivated to change something if they do not experience high expectancy levels. 
E)  All of these choices

Question 5

It can be argued that ____ needs must be met entirely from within the individual.

Accepted Answer

A)  esteem 
B)  physiological satisfaction 
C)  belongingness 
D)  security 
E)  self-actualization 
A)  esteem 
B)  physiological satisfaction 
C)  belongingness 
D)  security 
E)  self-actualization

Question 6

Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.

Accepted Answer

Maslow's hierarchy of needs theory sugge

Question 7

The need to have a safe physical and emotional environment is a(n)____ need.

Accepted Answer

A)  esteem 
B)  physiological 
C)  psychological 
D)  security 
E)  social 
A)  esteem 
B)  physiological 
C)  psychological 
D)  security 
E)  social

Question 8

To stay current in their profession,accountants have to take a minimum number of continuing education courses annually.Accountants in the firm of Dunkirk and Wood who take additional classes are rewarded with ____.

Accepted Answer

A)  gain-sharing 
B)  profit-sharing 
C)  a lump-sum bonus 
D)  profit-for-work 
E)  a merit pay plan 
A)  gain-sharing 
B)  profit-sharing 
C)  a lump-sum bonus 
D)  profit-for-work 
E)  a merit pay plan

Question 9

A manager has been told that she will get a $50,000 bonus if her team meets its quota,but that she will be fired if her team does not perform better than it did last year.Which motivation theory is her boss most likely using?

Accepted Answer

A)  Equity theory 
B)  Maslow's needs hierarchy 
C)  Herzberg's two-factor theory 
D)  Expectancy theory 
E)  ERG theory 
A)  Equity theory 
B)  Maslow's needs hierarchy 
C)  Herzberg's two-factor theory 
D)  Expectancy theory 
E)  ERG theory

Question 10

According to Herzberg's two-factor theory of motivation,the factors presumed to cause dissatisfaction are related to the

Accepted Answer

A)  ​work content. 
B)  ​work environment. 
C)  ​job variety. 
D)  ​job rotation. 
E)  ​work enlargement. 
A)  ​work content. 
B)  ​work environment. 
C)  ​job variety. 
D)  ​job rotation. 
E)  ​work enlargement.

Question 11

A criticism of ____________________ theory is that his sample was not representative of the general population and that subsequent research often failed to uphold the theory.

Accepted Answer

Herzberg's

Question 12

According to the ____ approach to motivation,the illusion of employee involvement and importance is sufficient to satisfy workers' basic social needs and result in higher motivation to perform.

Accepted Answer

A)  traditional 
B)  human relations 
C)  human resources 
D)  content 
E)  process 
A)  traditional 
B)  human relations 
C)  human resources 
D)  content 
E)  process

Question 13

Wal-Mart rewards high performers with the chance to model or choose a family member to model,for their sales flyers.Wal-Mart is attempting to meet associate's ____ needs.

Accepted Answer

A)  esteem 
B)  physiological 
C)  belongingness 
D)  security 
E)  self-actualization 
A)  esteem 
B)  physiological 
C)  belongingness 
D)  security 
E)  self-actualization

Question 14

Monthly pay is an example of

Accepted Answer

A)  fixed-interval. 
B)  fixed-ratio. 
C)  variable-interval. 
D)  variable-ratio. 
E)  infinite-ratio. 
A)  fixed-interval. 
B)  fixed-ratio. 
C)  variable-interval. 
D)  variable-ratio. 
E)  infinite-ratio.

Question 15

Match the following.You may use a response once,more than once,or not at all.
-If regulators give us a passing grade,I will receive a bonus.I need that bonus.

Accepted Answer

A) Goal specificity 
B) Goal difficulty 
C) Goal commitment 
D) Goal acceptance 
A) Goal specificity 
B) Goal difficulty 
C) Goal commitment 
D) Goal acceptance

Question 16

Wegmans sends deli employees to France to learn about cheese.Wegmans is attempting to meet ____ needs.

Accepted Answer

A)  esteem 
B)  physiological 
C)  belongingness 
D)  security 
E)  self-actualization 
A)  esteem 
B)  physiological 
C)  belongingness 
D)  security 
E)  self-actualization

Question 17

The human relations view assumes that the contributions themselves are valuable to both individuals and organizations.

Accepted Answer

A) True 
 B)False

Question 18

According to the text,performance is basically determined by

Accepted Answer

A)  intelligence,environmental influences,and ability. 
B)  ability,motivation,and environment. 
C)  motivation,experience,and subordinates. 
D)  inner drives,psychological needs,and motivation. 
E)  motivation,intelligence,and ability. 
A)  intelligence,environmental influences,and ability. 
B)  ability,motivation,and environment. 
C)  motivation,experience,and subordinates. 
D)  inner drives,psychological needs,and motivation. 
E)  motivation,intelligence,and ability.

Question 19

The ____________________ approach to human motivation guides most contemporary thinking about human motivation.

Accepted Answer

The answer of The ____________________ approach to human motivation guides...

Question 20

Match the following.You may use a response once,more than once,or not at all.
-We want to improve on-time service by three percent in the next six months

Accepted Answer

A) Goal specificity 
B) Goal difficulty 
C) Goal commitment 
D) Goal acceptance 
A) Goal specificity 
B) Goal difficulty 
C) Goal commitment 
D) Goal acceptance

A(n)____________________ rewards individual performance on a real-time basis.

When the number of H1N1 flu cases in an elementary school reached 10%,classes were postponed.The school could not meet the ____ needs of students and faculty until the flu was gone.

Solitary confinement is difficult for people because they have a need for

Which of the following describes how managers should use the expectancy model?

It can be argued that ____ needs must be met entirely from within the individual.

Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.

The need to have a safe physical and emotional environment is a(n)____ need.

To stay current in their profession,accountants have to take a minimum number of continuing education courses annually.Accountants in the firm of Dunkirk and Wood who take additional classes are rewarded with ____.

A manager has been told that she will get a $50,000 bonus if her team meets its quota,but that she will be fired if her team does not perform better than it did last year.Which motivation theory is her boss most likely using?

According to Herzberg's two-factor theory of motivation,the factors presumed to cause dissatisfaction are related to the

A criticism of ____________________ theory is that his sample was not representative of the general population and that subsequent research often failed to uphold the theory.

According to the ____ approach to motivation,the illusion of employee involvement and importance is sufficient to satisfy workers' basic social needs and result in higher motivation to perform.

Wal-Mart rewards high performers with the chance to model or choose a family member to model,for their sales flyers.Wal-Mart is attempting to meet associate's ____ needs.

Monthly pay is an example of

Match the following.You may use a response once,more than once,or not at all. -If regulators give us a passing grade,I will receive a bonus.I need that bonus.

Wegmans sends deli employees to France to learn about cheese.Wegmans is attempting to meet ____ needs.

The human relations view assumes that the contributions themselves are valuable to both individuals and organizations.

According to the text,performance is basically determined by

The ____________________ approach to human motivation guides most contemporary thinking about human motivation.

Match the following.You may use a response once,more than once,or not at all. -We want to improve on-time service by three percent in the next six months

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 15: Managing Employee Motivation and Performance

A(n)____________________ rewards individual performance on a real-time basis.

When the number of H1N1 flu cases in an elementary school reached 10%,classes were postponed.The school could not meet the ____ needs of students and faculty until the flu was gone.

Solitary confinement is difficult for people because they have a need for

Which of the following describes how managers should use the expectancy model?

It can be argued that ____ needs must be met entirely from within the individual.

Smart people sometimes do dumb things that lead to public disgrace or prison time,for example,cheating on their taxes.Use Maslow's hierarchy of needs theory to explain that type of behavior.

The need to have a safe physical and emotional environment is a(n)____ need.

To stay current in their profession,accountants have to take a minimum number of continuing education courses annually.Accountants in the firm of Dunkirk and Wood who take additional classes are rewarded with ____.

A manager has been told that she will get a $50,000 bonus if her team meets its quota,but that she will be fired if her team does not perform better than it did last year.Which motivation theory is her boss most likely using?

According to Herzberg's two-factor theory of motivation,the factors presumed to cause dissatisfaction are related to the

A criticism of ____________________ theory is that his sample was not representative of the general population and that subsequent research often failed to uphold the theory.

According to the ____ approach to motivation,the illusion of employee involvement and importance is sufficient to satisfy workers' basic social needs and result in higher motivation to perform.

Wal-Mart rewards high performers with the chance to model or choose a family member to model,for their sales flyers.Wal-Mart is attempting to meet associate's ____ needs.

Monthly pay is an example of

Match the following.You may use a response once,more than once,or not at all. -If regulators give us a passing grade,I will receive a bonus.I need that bonus.

Wegmans sends deli employees to France to learn about cheese.Wegmans is attempting to meet ____ needs.

The human relations view assumes that the contributions themselves are valuable to both individuals and organizations.

According to the text,performance is basically determined by

The ____________________ approach to human motivation guides most contemporary thinking about human motivation.

Match the following.You may use a response once,more than once,or not at all. -We want to improve on-time service by three percent in the next six months

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters