Exam 15: Managing Employee Motivation and Performance

Special Exercises The following matching questions have to do with the use of motivation by the management of a fast-food restaurant.Match the following.You may use a response once,more than once,or not at all. -Many people take jobs at the fast-food restaurant to satisfy their need for money for clothes and a car.

Which of the following is a basic characteristic of an effective reward system?

When the group exceeds a predetermined level of performance,which of the following incentive pay systems provides group bonuses?

Diane has to be at work during core time,but other than that she can choose her hours.She has a(n)____________________.

Match the following.You may use a response once,more than once,or not at all. -Could serve as a framework for integrating other perspectives on motivation

Ron Cole enjoys many good friendships with the people he works with,but feels a real need to achieve great things in his job.He tries everything he can think of to get his boss to give him a meaningful project to work on and to gain some recognition for what he does,but to no avail.Finally,he concludes that he is wasting his time and reverts to nourishing his friendships with coworkers.What concept from the ERG theory of motivation would explain this renewed interest in friendships?

Robyn sells real estate for a large franchised organization.She likes the fact that she is allowed to set her own work goals,make decisions,and solve problems having to do with the houses that her customers are buying and selling.The real estate company for which Robyn works uses ____ to enhance employee motivation.

Match the following.You may use a response once,more than once,or not at all. -William is miserable at work because the place is hot and he can barely lift the drill he uses.

Book clubs around the country include readers who not only enjoy reading,but also are fulfilling their needs for

A bank hires telemarketers to entice customers to apply for a new credit card.The telemarketers receive a bonus for every fourth application the bank receives.This is an example of which type of reinforcement schedule?

Match the following.You may use a response once,more than once,or not at all. -Deals with perceived ratios of inputs and outcomes

If needs remain unsatisfied,the person will become frustrated,regress to a lower level,and begin to pursue those things again.This is called the two-factor theory.

Which of the following is NOT a process theory of motivation?

Special Exercises The following matching questions have to do with the use of motivation by the management of a fast-food restaurant.Match the following.You may use a response once,more than once,or not at all. -The management wants to motivate Bobo.The manager enables Bobo to set goals and make decisions.

Individual performance is generally determined by three things: skills,pay,and friends.

____________________ reward systems are one of the most fundamental forms of performance-based rewards.

Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing services.According to expectancy theory,Edwin's delight is due to

People with a high need for power have a desire to assume personal responsibility,a tendency to set moderately difficult goals,a desire for specific and immediate feedback,and a preoccupation with their tasks.

Amelia believes that if she runs longer in practice,she will race faster at meets.Which of the following is true for Amelia?

When a company has a history of being run by family members,it affects the way non-family members view opportunities.A manager may believe that she can work really hard and perform well,but be passed over for promotion by a family member.Nepotism disrupts which of the following?