Question 1

Performance based rewards violates the equity theory.

Accepted Answer

A) True 
 B)False

Question 2

When an employee tells an off-color joke and the boss simply ignores this behavior,the boss is using ____________________.

Accepted Answer

The answer of When an employee tells an off-color joke...

Question 3

The goal-setting theory of motivation assumes that behavior is a result of conscious goals and intentions.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following reinforcement schedules offers a worker the MOST incentive to do good work?

Accepted Answer

A)  Fixed-interval 
B)  Fixed-ratio 
C)  Variable-interval 
D)  Variable-ratio 
E)  All of these choices 
A)  Fixed-interval 
B)  Fixed-ratio 
C)  Variable-interval 
D)  Variable-ratio 
E)  All of these choices

Question 5

Krishna works four,ten hour days.She works a(n)____________________.

Accepted Answer

compressed

Question 6

If you want to maintain an employee's behavior at a high level with minimum fluctuations in behavior,which of the following schedules of reinforcement would be most successful? (Disregard the possible difficulty of using such a schedule in the workplace. )

Accepted Answer

A)  Continuous 
B)  Fixed-ratio 
C)  Fixed-interval 
D)  Variable-ratio 
E)  Variable-interval 
A)  Continuous 
B)  Fixed-ratio 
C)  Fixed-interval 
D)  Variable-ratio 
E)  Variable-interval

Question 7

ERG theory suggests that more than one level of need can cause motivation at the same time.

Accepted Answer

A) True 
 B)False

Question 8

If you want to increase the probability that a behavior will recur,which of the following types of reinforcement will get the desired results?

Accepted Answer

A)  Positive reinforcement and extinction 
B)  Avoidance and extinction 
C)  Punishment and positive reinforcement 
D)  Avoidance and positive reinforcement 
E)  Punishment and extinction 
A)  Positive reinforcement and extinction 
B)  Avoidance and extinction 
C)  Punishment and positive reinforcement 
D)  Avoidance and positive reinforcement 
E)  Punishment and extinction

Question 9

Cliff works for the New York Department of Transportation.He perceives that his union's contract is so strong he can't be fired and the only way he will get promoted is if the person above him dies or retires.He has

Accepted Answer

A)  low effort-to-performance expectancy and low performance-to-outcome expectancy. 
B)  low effort-to-performance expectancy and high performance-to-outcome expectancy. 
C)  high effort-to-performance expectancy and low performance-to-outcome expectancy. 
D)  high effort-to-performance expectancy and high performance-to-outcome expectancy. 
E)  zero valence. 
A)  low effort-to-performance expectancy and low performance-to-outcome expectancy. 
B)  low effort-to-performance expectancy and high performance-to-outcome expectancy. 
C)  high effort-to-performance expectancy and low performance-to-outcome expectancy. 
D)  high effort-to-performance expectancy and high performance-to-outcome expectancy. 
E)  zero valence.

Question 10

When a manager observes an employee doing an especially good job and offers praise,the praise serves to ____________________ the behavior.

Accepted Answer

positively

Question 11

Therese consistently loses her cell phone or forgets to charge it.Her colleges refuse to help her find it.What kind of reinforcement are the colleagues using?

Accepted Answer

A)  Avoidance 
B)  Extinction 
C)  Positive reinforcement 
D)  Punishment 
E)  Distortion 
A)  Avoidance 
B)  Extinction 
C)  Positive reinforcement 
D)  Punishment 
E)  Distortion

Question 12

The President of XYZ Corp.does not like to give bad news.However,his staff is not performing well and some changes need to be made.His chief of staff has the goal of improving staff coordination and performance.The goal has

Accepted Answer

A)  specificity. 
B)  acceptance. 
C)  conformity. 
D)  congruity. 
E)  difficulty. 
A)  specificity. 
B)  acceptance. 
C)  conformity. 
D)  congruity. 
E)  difficulty.

Question 13

Match the following.You may use a response once,more than once,or not at all.
-Contains the idea of a frustration-regression cycle

Accepted Answer

A) ERG theory 
B) Expectancy theory 
C) Reinforcement theory 
D) Goal-setting theory 
E) Maslow's needs hierarchy
F)Equity theory
G)Two-factor theory 
A) ERG theory 
B) Expectancy theory 
C) Reinforcement theory 
D) Goal-setting theory 
E) Maslow's needs hierarchy
F)Equity theory
G)Two-factor theory

Question 14

Which of the following factors would MOST likely cause an employee to have a low effort-to-performance expectancy?

Accepted Answer

A)  The company keeps its pay schedules secret. 
B)  The employee perceives his or her ability as low. 
C)  Management increases standards for receiving a bonus when workers start increasing productivity. 
D)  It is a well-known fact that the organization pays below industry standards. 
E)  The employee feels that the organization's reward is not adequate. 
A)  The company keeps its pay schedules secret. 
B)  The employee perceives his or her ability as low. 
C)  Management increases standards for receiving a bonus when workers start increasing productivity. 
D)  It is a well-known fact that the organization pays below industry standards. 
E)  The employee feels that the organization's reward is not adequate.

Question 15

Define motivation.Why is it important?

Accepted Answer

Motivation can be defined as the interna

Question 16

Reinforcement schedules based on behaviors are called ratio reinforcement schedules.

Accepted Answer

A) True 
 B)False

Question 17

Popular motivation strategies apply various theories to organizations.Describe empowerment,participation and alternative forms of work.

Accepted Answer

Empowerment, participation, and alternat

Question 18

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?

Accepted Answer

A)  Punish the behavior until it disappears. 
B)  Use extinction to get rid of the behavior. 
C)  Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior. 
D)  Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior. 
E)  Use avoidance toward the undesirable behavior and positive reinforcement of the desired behavior. 
A)  Punish the behavior until it disappears. 
B)  Use extinction to get rid of the behavior. 
C)  Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior. 
D)  Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior. 
E)  Use avoidance toward the undesirable behavior and positive reinforcement of the desired behavior.

Question 19

Which of the following is NOT an example of a popular incentive system?

Accepted Answer

A)  Gain sharing 
B)  Profit sharing 
C)  Lump-sum bonus 
D)  Profit-for-work 
E)  Merit pay plan 
A)  Gain sharing 
B)  Profit sharing 
C)  Lump-sum bonus 
D)  Profit-for-work 
E)  Merit pay plan

Question 20

According to the expectancy theory,motivation determines

Accepted Answer

A)  effort-to-performance expectancy. 
B)  performance-to-reward expectancy. 
C)  effort-to-performance expectancy and performance-to-reward expectancy. 
D)  effort-to-performance expectancy and valence of outcomes. 
E)  effort-to-performance expectancy,performance-to-reward expectancy,and valence of outcomes. 
A)  effort-to-performance expectancy. 
B)  performance-to-reward expectancy. 
C)  effort-to-performance expectancy and performance-to-reward expectancy. 
D)  effort-to-performance expectancy and valence of outcomes. 
E)  effort-to-performance expectancy,performance-to-reward expectancy,and valence of outcomes.

Performance based rewards violates the equity theory.

When an employee tells an off-color joke and the boss simply ignores this behavior,the boss is using ____________________.

The goal-setting theory of motivation assumes that behavior is a result of conscious goals and intentions.

Which of the following reinforcement schedules offers a worker the MOST incentive to do good work?

Krishna works four,ten hour days.She works a(n)____________________.

If you want to maintain an employee's behavior at a high level with minimum fluctuations in behavior,which of the following schedules of reinforcement would be most successful? (Disregard the possible difficulty of using such a schedule in the workplace. )

ERG theory suggests that more than one level of need can cause motivation at the same time.

If you want to increase the probability that a behavior will recur,which of the following types of reinforcement will get the desired results?

Cliff works for the New York Department of Transportation.He perceives that his union's contract is so strong he can't be fired and the only way he will get promoted is if the person above him dies or retires.He has

When a manager observes an employee doing an especially good job and offers praise,the praise serves to ____________________ the behavior.

Therese consistently loses her cell phone or forgets to charge it.Her colleges refuse to help her find it.What kind of reinforcement are the colleagues using?

The President of XYZ Corp.does not like to give bad news.However,his staff is not performing well and some changes need to be made.His chief of staff has the goal of improving staff coordination and performance.The goal has

Match the following.You may use a response once,more than once,or not at all. -Contains the idea of a frustration-regression cycle

Which of the following factors would MOST likely cause an employee to have a low effort-to-performance expectancy?

Define motivation.Why is it important?

Reinforcement schedules based on behaviors are called ratio reinforcement schedules.

Popular motivation strategies apply various theories to organizations.Describe empowerment,participation and alternative forms of work.

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?

Which of the following is NOT an example of a popular incentive system?

According to the expectancy theory,motivation determines

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 15: Managing Employee Motivation and Performance

Performance based rewards violates the equity theory.

When an employee tells an off-color joke and the boss simply ignores this behavior,the boss is using ____________________.

The goal-setting theory of motivation assumes that behavior is a result of conscious goals and intentions.

Which of the following reinforcement schedules offers a worker the MOST incentive to do good work?

Krishna works four,ten hour days.She works a(n)____________________.

If you want to maintain an employee's behavior at a high level with minimum fluctuations in behavior,which of the following schedules of reinforcement would be most successful? (Disregard the possible difficulty of using such a schedule in the workplace. )

ERG theory suggests that more than one level of need can cause motivation at the same time.

If you want to increase the probability that a behavior will recur,which of the following types of reinforcement will get the desired results?

Cliff works for the New York Department of Transportation.He perceives that his union's contract is so strong he can't be fired and the only way he will get promoted is if the person above him dies or retires.He has

When a manager observes an employee doing an especially good job and offers praise,the praise serves to ____________________ the behavior.

Therese consistently loses her cell phone or forgets to charge it.Her colleges refuse to help her find it.What kind of reinforcement are the colleagues using?

The President of XYZ Corp.does not like to give bad news.However,his staff is not performing well and some changes need to be made.His chief of staff has the goal of improving staff coordination and performance.The goal has

Match the following.You may use a response once,more than once,or not at all. -Contains the idea of a frustration-regression cycle

Which of the following factors would MOST likely cause an employee to have a low effort-to-performance expectancy?

Define motivation.Why is it important?

Reinforcement schedules based on behaviors are called ratio reinforcement schedules.

Popular motivation strategies apply various theories to organizations.Describe empowerment,participation and alternative forms of work.

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?

Which of the following is NOT an example of a popular incentive system?

According to the expectancy theory,motivation determines

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters