Exam 15: Managing Employee Motivation and Performance

Gregory works two days a week from his computer at home.He is ____________________.

Mother Theresa was asked which country was the poorest.She replied,"the United States,because people are so lonely there." The culture of the U.S.does not do a good job of meeting the need for

When a supervisor withholds aversive outcomes so long as her subordinates behave as they should,she is using

Match the following.You may use a response once,more than once,or not at all. -Crystal wants to feel she is making a difference and improving herself.

As it is used in expectancy theory,the term valence refers to

Jill enjoys a challenge.She never stagnates.If work is not providing enough growth,then she will train for a marathon.She is working on her ____ needs.

Match the following.You may use a response once,more than once,or not at all. -Deals with the idea that behavior followed by desired outcomes will be repeated

What need is evidenced by the fact that people buy life and health insurance and deposit money in savings accounts?

Unions nearly always bargain for retirement packages and comprehensive medical plans.Recently,they have begun negotiating for advanced notice of plant closings.What need level from Maslow's hierarchy do these demands represent?

Special Exercises The following matching questions have to do with the use of motivation by the management of a fast-food restaurant.Match the following.You may use a response once,more than once,or not at all. -The night shift manager is fired when it is discovered hygiene standards were not being enforced.

The goal for the manager is to maximize the likelihood an employee will choose to work as hard as possible at a job.

When a manager's efforts to discipline an employee for poor behavior seem to lead to an increase in that behavior,one could conclude that the manager is actually using a(n)____ strategy.

Desired behavior is likely to be repeated as a result of

Goal ____________________ is the extent to which someone makes a goal his or her own.

Which of the following statements describes a problem that managers who use punishment and extinction may experience?

Behavior modification is an applied form of ____________________ theory.

Alberto complimented Daniel on his weekly project update two weeks in a row.Then he waited a month to compliment him again.This is an example of a(n)____ schedule.

One method commonly used to empower employees is

Once a quarter Helene tells her employees how they are doing.She uses a ____ schedule of reinforcement.

Al just graduated from college with a 3.86 GPA in finance.Last summer he had an internship at a Federal Reserve Bank and received glowing performance reports.He has just gone to work for a Wall Street investment banking firm noted for providing its people with all the tools they need to succeed and then letting them sink or swim.Moore is determined to rise rapidly in the organization.From this information,Al's ____ should be high.