Question 1

Most executives prefer oral communication.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following would NOT be considered noise in the communication process?

Accepted Answer

A)  Sender and receiver with different cultural backgrounds 
B)  Sender and receiver asking questions 
C)  A telephone call in the middle of a job interview 
D)  Receiver under personal stress 
E)  A new,inexperienced employee having to make a presentation to a group of top managers 
A)  Sender and receiver with different cultural backgrounds 
B)  Sender and receiver asking questions 
C)  A telephone call in the middle of a job interview 
D)  Receiver under personal stress 
E)  A new,inexperienced employee having to make a presentation to a group of top managers B

Question 3

A work team composed of various functional managers would tend to encourage

Accepted Answer

A)  horizontal communication. 
B)  professional jargon. 
C)  downward communication. 
D)  effective communication. 
E)  a managerial grapevine. 
A)  horizontal communication. 
B)  professional jargon. 
C)  downward communication. 
D)  effective communication. 
E)  a managerial grapevine. A

Question 4

Skype provides video teleconferencing.The advantage it has over telephone calls is ____________________ feedback.

Accepted Answer

The answer of Skype provides video teleconferencing.The advantage it has...

Question 5

Predisposition about a subject is an example of a(n)____________________ barrier.

Accepted Answer

The answer of Predisposition about a subject is an example...

Question 6

Match the following.You may use a response once,more than once,or not at all.
-Language differences

Accepted Answer

A) Individual barriers 
B) Organizational barriers 
A) Individual barriers 
B) Organizational barriers

Question 7

Define the term grapevine.What are the two types of grapevines found in organizations? Describe each.

Accepted Answer

The term "grapevine" refers to the infor

Question 8

The form of organizational communication most often distorted is horizontal communication.

Accepted Answer

A) True 
 B)False

Question 9

Meaning,encoding,transmission,and decoding are the elements of

Accepted Answer

A)  networking. 
B)  MIS. 
C)  communication. 
D)  panel discussions. 
E)  negotiation. 
A)  networking. 
B)  MIS. 
C)  communication. 
D)  panel discussions. 
E)  negotiation.

Question 10

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.

Accepted Answer

A)  downward 
B)  transactional 
C)  upward 
D)  horizontal 
E)  informal 
A)  downward 
B)  transactional 
C)  upward 
D)  horizontal 
E)  informal

Question 11

Body language accounts for about 25 percent of the content of the message.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a type of organizational communication?

Accepted Answer

A)  Downward communication 
B)  Upward communication 
C)  Horizontal communication 
D)  Electronic communication 
E)  All of these choices 
A)  Downward communication 
B)  Upward communication 
C)  Horizontal communication 
D)  Electronic communication 
E)  All of these choices

Question 13

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

Accepted Answer

A)  images. 
B)  setting. 
C)  noise. 
D)  effective communication. 
E)  management by sitting down. 
A)  images. 
B)  setting. 
C)  noise. 
D)  effective communication. 
E)  management by sitting down.

Question 14

When the message received has the same meaning as the message sent,the communication is said to be

Accepted Answer

A)  simple. 
B)  nonverbal. 
C)  effective. 
D)  pervasive. 
E)  autonomous. 
A)  simple. 
B)  nonverbal. 
C)  effective. 
D)  pervasive. 
E)  autonomous.

Question 15

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Mark's use of jargon was part of his

Accepted Answer

A)  transcending. 
B)  encoding. 
C)  channeling. 
D)  decoding. 
E)  deciphering. 
A)  transcending. 
B)  encoding. 
C)  channeling. 
D)  decoding. 
E)  deciphering.

Question 16

Match the following.You may use a response once,more than once,or not at all.
-Status or power differences

Accepted Answer

A) Individual barriers 
B) Organizational barriers 
A) Individual barriers 
B) Organizational barriers

Question 17

A form of noise might be difficulties in understanding messages due to language barriers.

Accepted Answer

A) True 
 B)False

Question 18

Effective communication is determined by

Accepted Answer

A)  the sender. 
B)  the receiver. 
C)  mutual understanding. 
D)  how the decoding process occurs. 
E)  how the encoding process occurs. 
A)  the sender. 
B)  the receiver. 
C)  mutual understanding. 
D)  how the decoding process occurs. 
E)  how the encoding process occurs.

Question 19

Accuracy is the primary advantage of oral communication.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

Accepted Answer

A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Informal 
A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Informal

Most executives prefer oral communication.

Which of the following would NOT be considered noise in the communication process?

A work team composed of various functional managers would tend to encourage

Skype provides video teleconferencing.The advantage it has over telephone calls is ____________________ feedback.

Predisposition about a subject is an example of a(n)____________________ barrier.

Match the following.You may use a response once,more than once,or not at all. -Language differences

Define the term grapevine.What are the two types of grapevines found in organizations? Describe each.

The form of organizational communication most often distorted is horizontal communication.

Meaning,encoding,transmission,and decoding are the elements of

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.

Body language accounts for about 25 percent of the content of the message.

Which of the following is a type of organizational communication?

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

When the message received has the same meaning as the message sent,the communication is said to be

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Mark's use of jargon was part of his

Match the following.You may use a response once,more than once,or not at all. -Status or power differences

A form of noise might be difficulties in understanding messages due to language barriers.

Effective communication is determined by

Accuracy is the primary advantage of oral communication.

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

Most executives prefer oral communication.

Which of the following would NOT be considered noise in the communication process?

A work team composed of various functional managers would tend to encourage

Skype provides video teleconferencing.The advantage it has over telephone calls is ____________________ feedback.

Predisposition about a subject is an example of a(n)____________________ barrier.

Match the following.You may use a response once,more than once,or not at all. -Language differences

Define the term grapevine.What are the two types of grapevines found in organizations? Describe each.

The form of organizational communication most often distorted is horizontal communication.

Meaning,encoding,transmission,and decoding are the elements of

Managers who announce they have an "open door" policy and actually want people to use it are encouraging ____ communication.

Body language accounts for about 25 percent of the content of the message.

Which of the following is a type of organizational communication?

Stewart weighs 350 pounds.When he meets with people he prefers to sit at a table.This is an example of

When the message received has the same meaning as the message sent,the communication is said to be

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Mark's use of jargon was part of his

Match the following.You may use a response once,more than once,or not at all. -Status or power differences

A form of noise might be difficulties in understanding messages due to language barriers.

Effective communication is determined by

Accuracy is the primary advantage of oral communication.

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters