Question 1

The first step in the communication process is

Accepted Answer

A)  meaning. 
B)  encoding. 
C)  decoding. 
D)  transmission. 
E)  channel creation. 
A)  meaning. 
B)  encoding. 
C)  decoding. 
D)  transmission. 
E)  channel creation.

Question 2

Effective communication would be most important for

Accepted Answer

A)  a pilot transferring control of the aircraft. 
B)  someone complaining about the weather. 
C)  an after-dinner speaker at a Lions Club meeting. 
D)  a campaign speech. 
E)  a company newsletter. 
A)  a pilot transferring control of the aircraft. 
B)  someone complaining about the weather. 
C)  an after-dinner speaker at a Lions Club meeting. 
D)  a campaign speech. 
E)  a company newsletter.

Question 3

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating.This is an example of the use of

Accepted Answer

A)  nonverbal communication. 
B)  transactional communication. 
C)  oral communication. 
D)  status differences as a barrier to communication. 
E)  noise. 
A)  nonverbal communication. 
B)  transactional communication. 
C)  oral communication. 
D)  status differences as a barrier to communication. 
E)  noise.

Question 4

Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements does NOT describe a characteristic of the grapevine?

Accepted Answer

A)  Everyone is always included. 
B)  The grapevine can start anywhere. 
C)  Some people are included in virtually all messages. 
D)  The grapevine flows in all directions. 
E)  The two primary types of grapevines are cluster and gossip. 
A)  Everyone is always included. 
B)  The grapevine can start anywhere. 
C)  Some people are included in virtually all messages. 
D)  The grapevine flows in all directions. 
E)  The two primary types of grapevines are cluster and gossip.

Question 6

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Accepted Answer

The grapevine is an informal communicati

Question 7

Describe vertical and horizontal communications in the formal organization.What type is most likely to be distorted? Why?

Accepted Answer

Vertical communication in a formal organ

Question 8

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Accepted Answer

A)  language differences. 
B)  semantics. 
C)  power differences. 
D)  overload. 
E)  dialogue. 
A)  language differences. 
B)  semantics. 
C)  power differences. 
D)  overload. 
E)  dialogue.

Question 9

Oral communication is usually best when the message is more impersonal,routine,and longer.

Accepted Answer

A) True 
 B)False

Question 10

The ____________________ is responsible for determining the information processing needs and requirements of the organization and putting the system in place.

Accepted Answer

The answer of The ____________________ is responsible for determining the...

Question 11

Written pages,face-to-face discussion,and airwaves are examples of

Accepted Answer

A)  decoding devices. 
B)  communication channels. 
C)  receiver attributes. 
D)  communication attributes. 
E)  encoding. 
A)  decoding devices. 
B)  communication channels. 
C)  receiver attributes. 
D)  communication attributes. 
E)  encoding.

Question 12

____ is anything that interferes with the communication process.

Accepted Answer

A)  Channel clatter 
B)  Interference 
C)  Noise 
D)  Static 
E)  Transmission difficulty 
A)  Channel clatter 
B)  Interference 
C)  Noise 
D)  Static 
E)  Transmission difficulty

Question 13

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The CEO asked the vice presidents to leave the room to prepare an oral report on resource needs for the next quarter.She then asks them to return to her office after lunch.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 14

According to the text,which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Accepted Answer

A)  Professional 
B)  Personal 
C)  Positive 
D)  Predictive 
E)  Negative 
A)  Professional 
B)  Personal 
C)  Positive 
D)  Predictive 
E)  Negative

Question 15

Which of the following forms of organizational communication is most likely to be distorted?

Accepted Answer

A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Written 
A)  Vertical 
B)  Upward 
C)  Downward 
D)  Horizontal 
E)  Written

Question 16

An organizational grapevine would be most likely to form in the absence of what kind of communication?

Accepted Answer

A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Informal 
A)  Upward 
B)  Downward 
C)  Horizontal 
D)  Diagonal 
E)  Informal

Question 17

What are the advantages and disadvantages of e-mail?

Accepted Answer

Advantages of e-mail:
1. Instant communi

Question 18

Describe the basic elements of the communication process and give two personal examples of the role of noise in the communication process and how it affected your communication.

Accepted Answer

The basic elements of the communication

Question 19

After a message is transmitted,it must then be

Accepted Answer

A)  decoded. 
B)  encoded. 
C)  channeled through an all-channel network. 
D)  sent to the proper recipient. 
E)  scrubbed for noise. 
A)  decoded. 
B)  encoded. 
C)  channeled through an all-channel network. 
D)  sent to the proper recipient. 
E)  scrubbed for noise.

Question 20

____________________ communication is not as common as one might imagine,nor is it a mode of communication much respected by managers.

Accepted Answer

The answer of ____________________ communication is not as common as...

The first step in the communication process is

Effective communication would be most important for

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating.This is an example of the use of

Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.

Which of the following statements does NOT describe a characteristic of the grapevine?

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Describe vertical and horizontal communications in the formal organization.What type is most likely to be distorted? Why?

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Oral communication is usually best when the message is more impersonal,routine,and longer.

The ____________________ is responsible for determining the information processing needs and requirements of the organization and putting the system in place.

Written pages,face-to-face discussion,and airwaves are examples of

____ is anything that interferes with the communication process.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The CEO asked the vice presidents to leave the room to prepare an oral report on resource needs for the next quarter.She then asks them to return to her office after lunch.

According to the text,which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Which of the following forms of organizational communication is most likely to be distorted?

An organizational grapevine would be most likely to form in the absence of what kind of communication?

What are the advantages and disadvantages of e-mail?

Describe the basic elements of the communication process and give two personal examples of the role of noise in the communication process and how it affected your communication.

After a message is transmitted,it must then be

____________________ communication is not as common as one might imagine,nor is it a mode of communication much respected by managers.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

The first step in the communication process is

Effective communication would be most important for

An important rule of successful negotiation is to hold the meeting in your own office rather than in the office of the party with whom you are negotiating.This is an example of the use of

Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.

Which of the following statements does NOT describe a characteristic of the grapevine?

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Describe vertical and horizontal communications in the formal organization.What type is most likely to be distorted? Why?

Young adults use acronyms when texting.Many adults do not understand them (which is the point after all).This is a deliberate use of

Oral communication is usually best when the message is more impersonal,routine,and longer.

The ____________________ is responsible for determining the information processing needs and requirements of the organization and putting the system in place.

Written pages,face-to-face discussion,and airwaves are examples of

____ is anything that interferes with the communication process.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The CEO asked the vice presidents to leave the room to prepare an oral report on resource needs for the next quarter.She then asks them to return to her office after lunch.

According to the text,which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Which of the following forms of organizational communication is most likely to be distorted?

An organizational grapevine would be most likely to form in the absence of what kind of communication?

What are the advantages and disadvantages of e-mail?

Describe the basic elements of the communication process and give two personal examples of the role of noise in the communication process and how it affected your communication.

After a message is transmitted,it must then be

____________________ communication is not as common as one might imagine,nor is it a mode of communication much respected by managers.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters