Question 1

Artistic expression,like dance or painting,is part of the ____________________ step in communication.

Accepted Answer

The answer of Artistic expression,like dance or painting,is part of...

Question 2

Match the following.You may use a response once,more than once,or not at all.
-Nonverbal communication

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 3

Which of the following would be likely to include all forms of organizational communication?

Accepted Answer

A)  Peers coordinating the details of a project 
B)  A suggestion box 
C)  A memo from the president of the company 
D)  A daily staff meeting 
E)  An absenteeism report submitted by the clerk who keeps employee records 
A)  Peers coordinating the details of a project 
B)  A suggestion box 
C)  A memo from the president of the company 
D)  A daily staff meeting 
E)  An absenteeism report submitted by the clerk who keeps employee records

Question 4

People with referent power typically use image and body language well.

Accepted Answer

A) True 
 B)False

Question 5

The difference between communication and effective communication is mutual understanding.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about the grapevine is TRUE?

Accepted Answer

A)  Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices. 
B)  The grapevine format called the cluster chain primarily carries personal information. 
C)  Grapevine information is fairly accurate. 
D)  Grapevines are most active in small companies. 
E)  Since they cannot control the grapevine,managers should make every effort to eliminate it. 
A)  Use of the grapevine is on the decrease because of the advent of more sophisticated communication devices. 
B)  The grapevine format called the cluster chain primarily carries personal information. 
C)  Grapevine information is fairly accurate. 
D)  Grapevines are most active in small companies. 
E)  Since they cannot control the grapevine,managers should make every effort to eliminate it.

Question 7

The two approaches organizations can take to create a formal information system are

Accepted Answer

A)  supervisory and investigative. 
B)  managerial and operational. 
C)  directive and consultative. 
D)  managerial and functional. 
E)  supervisory and participative. 
A)  supervisory and investigative. 
B)  managerial and operational. 
C)  directive and consultative. 
D)  managerial and functional. 
E)  supervisory and participative.

Question 8

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Accepted Answer

The answer of The form of organizational communication that is...

Question 9

Poor cell phone service is an example of

Accepted Answer

A)  overload. 
B)  miscommunication. 
C)  noise. 
D)  a semantic problem. 
E)  three-way communication. 
A)  overload. 
B)  miscommunication. 
C)  noise. 
D)  a semantic problem. 
E)  three-way communication.

Question 10

Match the following.You may use a response once,more than once,or not at all.
-Feedback

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 11

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-Meanwhile,employees of the firm were passing around gossip about last night's company holiday party.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 12

Match the following.You may use a response once,more than once,or not at all.
-Sender

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 13

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

Accepted Answer

A)  Lack of credibility 
B)  Poor listening skills 
C)  Conflicting or inconsistent signals 
D)  Status differences 
E)  Predispositions about the subject at hand 
A)  Lack of credibility 
B)  Poor listening skills 
C)  Conflicting or inconsistent signals 
D)  Status differences 
E)  Predispositions about the subject at hand

Question 14

It is April,and you are the plant manager at a unionized parts warehouse.You have been asked by top management to inform the line workers that the plant will be shut down during December due to excess parts supply and maintenance schedules.New contract negotiations with the union begin next month.How would you deliver the information?

Accepted Answer

The message being sent is emotional,nonr

Question 15

When the task is complex and nonroutine,such as making a major decision about organizational strategy,a wheel network tends to be most effective.

Accepted Answer

A) True 
 B)False

Question 16

Overload is a(n)____________________ barrier to communication.

Accepted Answer

The answer of Overload is a(n)____________________ barrier to communication....

Question 17

Which of the following is likely to occur if electronic communication is used at the expense of face-to-face meetings and conversations?

Accepted Answer

A)  It will be harder to build a strong organization culture. 
B)  It will be harder to develop solid working relationships. 
C)  It will be harder to create a mutually supportive atmosphere of trust and cooperation. 
D)  It will be easier for members of the organization to work from widely separated locations. 
E)  All of these choices 
A)  It will be harder to build a strong organization culture. 
B)  It will be harder to develop solid working relationships. 
C)  It will be harder to create a mutually supportive atmosphere of trust and cooperation. 
D)  It will be easier for members of the organization to work from widely separated locations. 
E)  All of these choices

Question 18

Some organizations do not have a grapevine.

Accepted Answer

A) True 
 B)False

Question 19

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The vice president of marketing at Pelham called the vice president of production and asked if he knew the purpose of the upcoming meeting.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 20

Poor-quality interpersonal relations can be an important negative element in the workplace.

Accepted Answer

A) True 
 B)False

Artistic expression,like dance or painting,is part of the ____________________ step in communication.

Match the following.You may use a response once,more than once,or not at all. -Nonverbal communication

Which of the following would be likely to include all forms of organizational communication?

People with referent power typically use image and body language well.

The difference between communication and effective communication is mutual understanding.

Which of the following statements about the grapevine is TRUE?

The two approaches organizations can take to create a formal information system are

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Poor cell phone service is an example of

Match the following.You may use a response once,more than once,or not at all. -Feedback

Special Exercises Match the following.You may use a response once,more than once,or not at all. -Meanwhile,employees of the firm were passing around gossip about last night's company holiday party.

Match the following.You may use a response once,more than once,or not at all. -Sender

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

When the task is complex and nonroutine,such as making a major decision about organizational strategy,a wheel network tends to be most effective.

Overload is a(n)____________________ barrier to communication.

Which of the following is likely to occur if electronic communication is used at the expense of face-to-face meetings and conversations?

Some organizations do not have a grapevine.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The vice president of marketing at Pelham called the vice president of production and asked if he knew the purpose of the upcoming meeting.

Poor-quality interpersonal relations can be an important negative element in the workplace.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

Artistic expression,like dance or painting,is part of the ____________________ step in communication.

Match the following.You may use a response once,more than once,or not at all. -Nonverbal communication

Which of the following would be likely to include all forms of organizational communication?

People with referent power typically use image and body language well.

The difference between communication and effective communication is mutual understanding.

Which of the following statements about the grapevine is TRUE?

The two approaches organizations can take to create a formal information system are

The form of organizational communication that is especially useful in coordinating the efforts of interdependent units is ____________________ communication.

Poor cell phone service is an example of

Match the following.You may use a response once,more than once,or not at all. -Feedback

Special Exercises Match the following.You may use a response once,more than once,or not at all. -Meanwhile,employees of the firm were passing around gossip about last night's company holiday party.

Match the following.You may use a response once,more than once,or not at all. -Sender

Which of the following is characterized as a barrier to communication resulting from interpersonal dynamics rather than from a characteristic of the sender or the receiver?

When the task is complex and nonroutine,such as making a major decision about organizational strategy,a wheel network tends to be most effective.

Overload is a(n)____________________ barrier to communication.

Which of the following is likely to occur if electronic communication is used at the expense of face-to-face meetings and conversations?

Some organizations do not have a grapevine.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The vice president of marketing at Pelham called the vice president of production and asked if he knew the purpose of the upcoming meeting.

Poor-quality interpersonal relations can be an important negative element in the workplace.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters