Question 1

Match the following.You may use a response once,more than once,or not at all.
-Poor listening skills

Accepted Answer

A) Individual barriers 
B) Organizational barriers 
A) Individual barriers 
B) Organizational barriers

Question 2

Nonverbal communication includes body language,image,and ____________________.

Accepted Answer

The answer of Nonverbal communication includes body language,image,and ____________________....

Question 3

Susan forwards emails or cc's coworkers excessively.Many people have started deleting her messages without reading them.She is contributing to her coworkers'

Accepted Answer

A)  overload. 
B)  poor listening skills. 
C)  status or power differences. 
D)  semantics. 
E)  reluctance to communicate. 
A)  overload. 
B)  poor listening skills. 
C)  status or power differences. 
D)  semantics. 
E)  reluctance to communicate.

Question 4

When the marketing director coordinates with the production director they are engaging in ____ communication.

Accepted Answer

A)  vertical 
B)  upward 
C)  downward 
D)  horizontal 
E)  transactional 
A)  vertical 
B)  upward 
C)  downward 
D)  horizontal 
E)  transactional

Question 5

A(n)____________________ is any web based publication consisting mainly of periodically posted articles,usually in reverse chronological order.

Accepted Answer

The answer of A(n)____________________ is any web based publication consisting...

Question 6

The nature of ____________________ in an organization is as varied as the individual members themselves.

Accepted Answer

interperso

Question 7

The Y pattern is slightly less centralized than the ____________________ communication networks.

Accepted Answer

The answer of The Y pattern is slightly less centralized...

Question 8

Identify the various kinds of interpersonal interactions in organizational settings.

Accepted Answer

In organizational settings, there are va

Question 9

Employees of CNN saw military boats around D.C.and people said they heard gunfire.CNN reported military action;however,there was no gunfire and the Coast Guard merely was training.The next day,newspapers reported the miscommunication and helped clarify the confusion.This illustrates which advantage of written communication?

Accepted Answer

A)  Its slow feedback and interchange 
B)  Its lack of clarity 
C)  Its formal implications 
D)  Its time for preparation 
E)  Its accuracy 
A)  Its slow feedback and interchange 
B)  Its lack of clarity 
C)  Its formal implications 
D)  Its time for preparation 
E)  Its accuracy

Question 10

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The CEO's assistant approached the CEO for signatures during the briefing.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 11

Which of the following statements does NOT describe an advantage of oral communication?

Accepted Answer

A)  It is easy to use. 
B)  It is accurate. 
C)  It facilitates feedback. 
D)  It is comfortable for managers. 
E)  It can be done with little preparation. 
A)  It is easy to use. 
B)  It is accurate. 
C)  It facilitates feedback. 
D)  It is comfortable for managers. 
E)  It can be done with little preparation.

Question 12

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of

Accepted Answer

A)  images. 
B)  setting. 
C)  body language. 
D)  effective communication. 
E)  None of these choices 
A)  images. 
B)  setting. 
C)  body language. 
D)  effective communication. 
E)  None of these choices

Question 13

Which of the following statements about the grapevine is FALSE?

Accepted Answer

A)  It can be used to transmit information quickly. 
B)  It builds a sense of togetherness. 
C)  It is a useful way to transmit confidential information. 
D)  It may extend beyond the organizational boundaries. 
E)  It is often used as a way to get power. 
A)  It can be used to transmit information quickly. 
B)  It builds a sense of togetherness. 
C)  It is a useful way to transmit confidential information. 
D)  It may extend beyond the organizational boundaries. 
E)  It is often used as a way to get power.

Question 14

Managers should do whatever it takes to eliminate the informal communication system in the organization.

Accepted Answer

A) True 
 B)False

Question 15

Politicians sometimes want to gauge public opinion about an idea before they formally announce it.They have subordinates talk off the record with reporters.This is part of the ____.

Accepted Answer

A)  upward communication 
B)  vertical communication 
C)  formal communication 
D)  informal communication 
E)  transactional communication 
A)  upward communication 
B)  vertical communication 
C)  formal communication 
D)  informal communication 
E)  transactional communication

Question 16

Beth's boss keeps track of when Beth arrives,leaves,and takes lunch.When the boss confronts Beth about her absences,Beth lists the days her boss took lunches that were too long.The boss has lost ____________________ about the subject.

Accepted Answer

The answer of Beth's boss keeps track of when Beth...

Question 17

Which of the following is an example of downward communication?

Accepted Answer

A)  Employee suggestion box 
B)  Expense account filed by a sales representative with her supervisor 
C)  Standard operating procedure 
D)  Letter to the editor in the company newsletter 
E)  Absenteeism report from the clerk who keeps employee records 
A)  Employee suggestion box 
B)  Expense account filed by a sales representative with her supervisor 
C)  Standard operating procedure 
D)  Letter to the editor in the company newsletter 
E)  Absenteeism report from the clerk who keeps employee records

Question 18

The second step in the communication process is

Accepted Answer

A)  decoding. 
B)  encoding. 
C)  channeling through an all-channel network. 
D)  sending to the proper recipient. 
E)  scrubbing for noise. 
A)  decoding. 
B)  encoding. 
C)  channeling through an all-channel network. 
D)  sending to the proper recipient. 
E)  scrubbing for noise.

Question 19

Match the following.You may use a response once,more than once,or not at all.
-Conflicting or inconsistent signals

Accepted Answer

A) Individual barriers 
B) Organizational barriers 
A) Individual barriers 
B) Organizational barriers

Question 20

Which of the following is an organizational barrier to effective communication?

Accepted Answer

A)  Credibility 
B)  Reluctance to communicate 
C)  Poor listening skills 
D)  Conflicting signals 
E)  None of these choices 
A)  Credibility 
B)  Reluctance to communicate 
C)  Poor listening skills 
D)  Conflicting signals 
E)  None of these choices

Match the following.You may use a response once,more than once,or not at all. -Poor listening skills

Nonverbal communication includes body language,image,and ____________________.

Susan forwards emails or cc's coworkers excessively.Many people have started deleting her messages without reading them.She is contributing to her coworkers'

When the marketing director coordinates with the production director they are engaging in ____ communication.

A(n)____________________ is any web based publication consisting mainly of periodically posted articles,usually in reverse chronological order.

The nature of ____________________ in an organization is as varied as the individual members themselves.

The Y pattern is slightly less centralized than the ____________________ communication networks.

Identify the various kinds of interpersonal interactions in organizational settings.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The CEO's assistant approached the CEO for signatures during the briefing.

Which of the following statements does NOT describe an advantage of oral communication?

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of

Which of the following statements about the grapevine is FALSE?

Managers should do whatever it takes to eliminate the informal communication system in the organization.

Politicians sometimes want to gauge public opinion about an idea before they formally announce it.They have subordinates talk off the record with reporters.This is part of the ____.

Beth's boss keeps track of when Beth arrives,leaves,and takes lunch.When the boss confronts Beth about her absences,Beth lists the days her boss took lunches that were too long.The boss has lost ____________________ about the subject.

Which of the following is an example of downward communication?

The second step in the communication process is

Match the following.You may use a response once,more than once,or not at all. -Conflicting or inconsistent signals

Which of the following is an organizational barrier to effective communication?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

Match the following.You may use a response once,more than once,or not at all. -Poor listening skills

Nonverbal communication includes body language,image,and ____________________.

Susan forwards emails or cc's coworkers excessively.Many people have started deleting her messages without reading them.She is contributing to her coworkers'

When the marketing director coordinates with the production director they are engaging in ____ communication.

A(n)____________________ is any web based publication consisting mainly of periodically posted articles,usually in reverse chronological order.

The nature of ____________________ in an organization is as varied as the individual members themselves.

The Y pattern is slightly less centralized than the ____________________ communication networks.

Identify the various kinds of interpersonal interactions in organizational settings.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The CEO's assistant approached the CEO for signatures during the briefing.

Which of the following statements does NOT describe an advantage of oral communication?

Donald Rumsfeld said "Going to war without the French is like going deer hunting without your accordion." This is an example of

Which of the following statements about the grapevine is FALSE?

Managers should do whatever it takes to eliminate the informal communication system in the organization.

Politicians sometimes want to gauge public opinion about an idea before they formally announce it.They have subordinates talk off the record with reporters.This is part of the ____.

Beth's boss keeps track of when Beth arrives,leaves,and takes lunch.When the boss confronts Beth about her absences,Beth lists the days her boss took lunches that were too long.The boss has lost ____________________ about the subject.

Which of the following is an example of downward communication?

The second step in the communication process is

Match the following.You may use a response once,more than once,or not at all. -Conflicting or inconsistent signals

Which of the following is an organizational barrier to effective communication?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters