Question 1

On the television show Mad Men,the characters drink liquor like water.This is an example of

Accepted Answer

A)  transactional communication. 
B)  oral communication. 
C)  nonverbal communication. 
D)  status differences as a barrier to communication. 
E)  noise. 
A)  transactional communication. 
B)  oral communication. 
C)  nonverbal communication. 
D)  status differences as a barrier to communication. 
E)  noise.

Question 2

Briefly describe six methods that can be used to overcome barriers to communication.

Accepted Answer

1. Active Listening: This involves fully

Question 3

Why are interpersonal relations important in an organization?

Accepted Answer

Interpersonal relations are crucial in a

Question 4

The CEO of an auction company suffered chest pains and was hospitalized.This news instantly traveled throughout the organization as one person told a group of people,who then told another group,and so on.Which type of grapevine does situation represent?

Accepted Answer

A)  Gossip 
B)  Chain 
C)  Wheel 
D)  All-channel 
E)  Cluster 
A)  Gossip 
B)  Chain 
C)  Wheel 
D)  All-channel 
E)  Cluster

Question 5

The unity of command principle is best illustrated by the ____ communication network.

Accepted Answer

A)  chain 
B)  Y 
C)  circle 
D)  all-channel 
E)  wheel 
A)  chain 
B)  Y 
C)  circle 
D)  all-channel 
E)  wheel

Question 6

Research indicates that managers spend most of their time

Accepted Answer

A)  sending e-mail. 
B)  reading e-mail. 
C)  on the computer. 
D)  interacting with others. 
E)  giving speeches. 
A)  sending e-mail. 
B)  reading e-mail. 
C)  on the computer. 
D)  interacting with others. 
E)  giving speeches.

Question 7

Each of the ten basic managerial roles would be impossible to fill without ____________________.

Accepted Answer

The answer of Each of the ten basic managerial roles...

Question 8

Match the following.You may use a response once,more than once,or not at all.
-Oral communication

Accepted Answer

A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs 
A) A stressed out receiver 
B) Informal communication network 
C) Person who encodes the message 
D) Coordinating different units 
E) Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Question 9

Communication always involves two or more people.

Accepted Answer

A) True 
 B)False

Question 10

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The VP of public relations entered the CEO's office and made mental notes on where to put cameras for an upcoming interview.

Accepted Answer

A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting 
A) Vertical communication 
B) Horizontal communication 
C) Noise 
D) Nonverbal communication 
E) Grapevine
F)Telecommuting

Question 11

Are you a good communicator? What are your strengths and weaknesses?

Accepted Answer

Yes, I consider myself to be a good comm

Question 12

List the individual barriers to communication.How can you overcome them?

Accepted Answer

There are several individual barriers to

Question 13

____________________ is a pervasive part of virtually all managerial activities.

Accepted Answer

The answer of ____________________ is a pervasive part of virtually...

Question 14

All of the following are examples of nonverbal communication EXCEPT

Accepted Answer

A)  a conference. 
B)  someone's body position. 
C)  the distance between two people. 
D)  images. 
E)  furniture arrangement in the room. 
A)  a conference. 
B)  someone's body position. 
C)  the distance between two people. 
D)  images. 
E)  furniture arrangement in the room.

Question 15

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Sandra was unable to ____ the message because she did not understand the jargon Mark used.

Accepted Answer

A)  transmit 
B)  encode 
C)  channel 
D)  decode 
E)  decipher 
A)  transmit 
B)  encode 
C)  channel 
D)  decode 
E)  decipher

Question 16

Dana once had computer problems after downloading program updates.She is now reluctant to update software,so she misses pieces of information.This is causing

Accepted Answer

A)  channel clatter. 
B)  interference. 
C)  noise. 
D)  static. 
E)  transmission difficulty. 
A)  channel clatter. 
B)  interference. 
C)  noise. 
D)  static. 
E)  transmission difficulty.

Question 17

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Accepted Answer

A)  perception. 
B)  status differences. 
C)  noise. 
D)  poor listening skills. 
E)  language differences. 
A)  perception. 
B)  status differences. 
C)  noise. 
D)  poor listening skills. 
E)  language differences.

Question 18

Which of the following factors influences the encoding process?

Accepted Answer

A)  The content of the message 
B)  The familiarity of the sender and receiver 
C)  The sender's personal distractions 
D)  The message composition or makeup 
E)  All of these choices 
A)  The content of the message 
B)  The familiarity of the sender and receiver 
C)  The sender's personal distractions 
D)  The message composition or makeup 
E)  All of these choices

Question 19

Leah is in a meeting.She is cold,so she crosses her arms and legs.Paul observes this and thinks Leah does not like the information she is receiving.If Leah would speak up,this barrier could be eliminated.

Accepted Answer

A)  Reluctance to communicate 
B)  Semantics 
C)  Communication overload 
D)  Inconsistency 
E)  Image deterioration 
A)  Reluctance to communicate 
B)  Semantics 
C)  Communication overload 
D)  Inconsistency 
E)  Image deterioration

Question 20

Match the following.You may use a response once,more than once,or not at all.
-Credibility about the subject

Accepted Answer

A) Individual barriers 
B) Organizational barriers 
A) Individual barriers 
B) Organizational barriers

On the television show Mad Men,the characters drink liquor like water.This is an example of

Briefly describe six methods that can be used to overcome barriers to communication.

Why are interpersonal relations important in an organization?

The CEO of an auction company suffered chest pains and was hospitalized.This news instantly traveled throughout the organization as one person told a group of people,who then told another group,and so on.Which type of grapevine does situation represent?

The unity of command principle is best illustrated by the ____ communication network.

Research indicates that managers spend most of their time

Each of the ten basic managerial roles would be impossible to fill without ____________________.

Match the following.You may use a response once,more than once,or not at all. -Oral communication

Communication always involves two or more people.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The VP of public relations entered the CEO's office and made mental notes on where to put cameras for an upcoming interview.

Are you a good communicator? What are your strengths and weaknesses?

List the individual barriers to communication.How can you overcome them?

____________________ is a pervasive part of virtually all managerial activities.

All of the following are examples of nonverbal communication EXCEPT

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Sandra was unable to ____ the message because she did not understand the jargon Mark used.

Dana once had computer problems after downloading program updates.She is now reluctant to update software,so she misses pieces of information.This is causing

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Which of the following factors influences the encoding process?

Leah is in a meeting.She is cold,so she crosses her arms and legs.Paul observes this and thinks Leah does not like the information she is receiving.If Leah would speak up,this barrier could be eliminated.

Match the following.You may use a response once,more than once,or not at all. -Credibility about the subject

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 17: Managing Interpersonal Relations and Communication

On the television show Mad Men,the characters drink liquor like water.This is an example of

Briefly describe six methods that can be used to overcome barriers to communication.

Why are interpersonal relations important in an organization?

The CEO of an auction company suffered chest pains and was hospitalized.This news instantly traveled throughout the organization as one person told a group of people,who then told another group,and so on.Which type of grapevine does situation represent?

The unity of command principle is best illustrated by the ____ communication network.

Research indicates that managers spend most of their time

Each of the ten basic managerial roles would be impossible to fill without ____________________.

Match the following.You may use a response once,more than once,or not at all. -Oral communication

Communication always involves two or more people.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The VP of public relations entered the CEO's office and made mental notes on where to put cameras for an upcoming interview.

Are you a good communicator? What are your strengths and weaknesses?

List the individual barriers to communication.How can you overcome them?

____________________ is a pervasive part of virtually all managerial activities.

All of the following are examples of nonverbal communication EXCEPT

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Sandra was unable to ____ the message because she did not understand the jargon Mark used.

Dana once had computer problems after downloading program updates.She is now reluctant to update software,so she misses pieces of information.This is causing

When a British student was in class he asked to borrow a rubber from the person next to him.An American student would have asked for the person's eraser.The confusion was caused by

Which of the following factors influences the encoding process?

Leah is in a meeting.She is cold,so she crosses her arms and legs.Paul observes this and thinks Leah does not like the information she is receiving.If Leah would speak up,this barrier could be eliminated.

Match the following.You may use a response once,more than once,or not at all. -Credibility about the subject

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters