Question 1

The individual who initiates a change process is the:

Accepted Answer

A) client. 
B) change agent. 
C) intervention. 
D) knowledge manager. 
A) client. 
B) change agent. 
C) intervention. 
D) knowledge manager. B

Question 2

Who developed the school of thought known as Scientific Management?

Accepted Answer

A) Max Weber 
B) D. M. McGregor 
C) Frederick Taylor 
D) Michael Hitt 
A) Max Weber 
B) D. M. McGregor 
C) Frederick Taylor 
D) Michael Hitt C

Question 3

Zee, owner of a car repair shop, noticed that female customers were often dissatisfied with the shop's service because they felt the car mechanics didn't clearly explain what the problem was with their cars. As a result, Zee now provides the mechanics with a checklist they must go through when they talk with clients. He uses the completed checklists to help evaluate mechanic performance. In this case, the "intervention" is:

Accepted Answer

A) Zee. 
B) the car mechanics. 
C) the checklist procedure Zee designed. 
D) Zee's customers. 
A) Zee. 
B) the car mechanics. 
C) the checklist procedure Zee designed. 
D) Zee's customers. C

Question 4

According to research on total quality management (TQM), a study of semiconductor plants in Malaysia found that implementing TQM practices increased employees':

Accepted Answer

A) quantity and quality of output. 
B) empowerment and job involvement. 
C) knowledge of the organization. 
D) mistakes on the manufacturing line. 
A) quantity and quality of output. 
B) empowerment and job involvement. 
C) knowledge of the organization. 
D) mistakes on the manufacturing line.

Question 5

Which school of thought was based on the notion that there is one best way to get the job done?

Accepted Answer

A) Theory X 
B) Theory Y 
C) open-system theory 
D) Scientific Management 
A) Theory X 
B) Theory Y 
C) open-system theory 
D) Scientific Management

Question 6

Organizational theory is a set of propositions that explains or predicts:

Accepted Answer

A) which organizations are apt to make the most money. 
B) how hierarchical structure predicts dysfunction in an organization. 
C) how groups and individuals behave in different organizational structures. 
D) how humans tend to naturally arrange themselves into groups. 
A) which organizations are apt to make the most money. 
B) how hierarchical structure predicts dysfunction in an organization. 
C) how groups and individuals behave in different organizational structures. 
D) how humans tend to naturally arrange themselves into groups.

Question 7

Scientific Management might examine variables such as:

Accepted Answer

A) light and temperature. 
B) friendship and support. 
C) leadership and motivation. 
D) reaction times and cognition. 
A) light and temperature. 
B) friendship and support. 
C) leadership and motivation. 
D) reaction times and cognition.

Question 8

Which of these is an element of reengineering?

Accepted Answer

A) the elemental element 
B) the dramatic element 
C) the conservative element 
D) the sensemaking element 
A) the elemental element 
B) the dramatic element 
C) the conservative element 
D) the sensemaking element

Question 9

_____ characterized change as a matter of modifying those forces that are acting to keep things stable.

Accepted Answer

A) Kurt Lewin 
B) Jerry Porras 
C) D. M. McGregor 
D) W. Edwards Deming 
A) Kurt Lewin 
B) Jerry Porras 
C) D. M. McGregor 
D) W. Edwards Deming

Question 10

Nevaeh manages a home décor store. Last year, she noticed that her employees were treating customers disdainfully. She subsequently fired the employees who demonstrated poor customer service and promoted those who provided good service. Now, good customer service is something that employees do naturally and automatically. According to Lewin's change model, Nevaeh's store is at what step?

Accepted Answer

A) refreezing 
B) moving 
C) changing 
D) unfreezing 
A) refreezing 
B) moving 
C) changing 
D) unfreezing

Question 11

The four features of a bureaucratic organization are: top-down pyramid hierarchy, span of control, delegation of authority, and:

Accepted Answer

A) gainsharing. 
B) appreciative inquiry. 
C) knowledge management. 
D) division of labor. 
A) gainsharing. 
B) appreciative inquiry. 
C) knowledge management. 
D) division of labor.

Question 12

According to Lewin's change model, the first step in the change process is:

Accepted Answer

A) changing. 
B) unfreezing. 
C) moving. 
D) refreezing. 
A) changing. 
B) unfreezing. 
C) moving. 
D) refreezing.

Question 13

One sign that an organizational development (OD) intervention has succeeded is when:

Accepted Answer

A) the OD consultant becomes more expendable. 
B) employees meet with the OD consultant to identify potential changes. 
C) employees decide on the one best way to achieve performance goals. 
D) managers wait for the OD consultant to drive change activities. 
A) the OD consultant becomes more expendable. 
B) employees meet with the OD consultant to identify potential changes. 
C) employees decide on the one best way to achieve performance goals. 
D) managers wait for the OD consultant to drive change activities.

Question 14

A major criticism of total quality management (TQM) is that it:

Accepted Answer

A) overlooks the social and political conditions in the organization. 
B) fails to properly operationalize success. 
C) is too complex to implement in most organizations. 
D) fails to determine whether it is effective in comparison to competitors. 
A) overlooks the social and political conditions in the organization. 
B) fails to properly operationalize success. 
C) is too complex to implement in most organizations. 
D) fails to determine whether it is effective in comparison to competitors.

Question 15

Bureaucratic organizations engage in _____ to avoid asking people to perform tasks requiring skills they do not have.

Accepted Answer

A) centralized decision-making 
B) divisions of labor 
C) spans of control 
D) negative entropy 
A) centralized decision-making 
B) divisions of labor 
C) spans of control 
D) negative entropy

Question 16

What were the four technostructural interventions discussed in the book? Compare and contrast these interventions.

Accepted Answer

E., business process redesign)

Question 17

According to open-system theory, _____ is the ability of a system to reach the same end state in different ways.

Accepted Answer

A) differentiation 
B) equifinality 
C) negative entropy 
D) positive entropy 
A) differentiation 
B) equifinality 
C) negative entropy 
D) positive entropy

Question 18

What are the main differences between a Theory X manager and a Theory Y manager?

Accepted Answer

They differ in how they view employees.

Question 19

In contrast to _____, which asserts that there is one best way to do something, _____ and the concept of equifinality suggest that there are many ways to reach the same end result.

Accepted Answer

A) open-systems theory; Scientific Management 
B) Theory X; Scientific Management 
C) Scientific Management; Theory X 
D) Scientific Management; open-systems theory 
A) open-systems theory; Scientific Management 
B) Theory X; Scientific Management 
C) Scientific Management; Theory X 
D) Scientific Management; open-systems theory

Question 20

McGregor suggested that Theory X was a self-fulfilling prophecy. This means that:

Accepted Answer

A) employees who are treated as though they are selfish and lazy will begin to conform to this expectation. 
B) an effective manager should be able to anticipate how employees will react to a change in organizational policy. 
C) employees will be motivated by harsh treatment from a boss. 
D) managers should not concern themselves with the economic well-being of the organization, because they cannot influence outcomes such as revenue. 
A) employees who are treated as though they are selfish and lazy will begin to conform to this expectation. 
B) an effective manager should be able to anticipate how employees will react to a change in organizational policy. 
C) employees will be motivated by harsh treatment from a boss. 
D) managers should not concern themselves with the economic well-being of the organization, because they cannot influence outcomes such as revenue.

The individual who initiates a change process is the:

Who developed the school of thought known as Scientific Management?

According to research on total quality management (TQM), a study of semiconductor plants in Malaysia found that implementing TQM practices increased employees':

Which school of thought was based on the notion that there is one best way to get the job done?

Organizational theory is a set of propositions that explains or predicts:

Scientific Management might examine variables such as:

Which of these is an element of reengineering?

_____ characterized change as a matter of modifying those forces that are acting to keep things stable.

The four features of a bureaucratic organization are: top-down pyramid hierarchy, span of control, delegation of authority, and:

According to Lewin's change model, the first step in the change process is:

One sign that an organizational development (OD) intervention has succeeded is when:

A major criticism of total quality management (TQM) is that it:

Bureaucratic organizations engage in _____ to avoid asking people to perform tasks requiring skills they do not have.

What were the four technostructural interventions discussed in the book? Compare and contrast these interventions.

According to open-system theory, _____ is the ability of a system to reach the same end state in different ways.

What are the main differences between a Theory X manager and a Theory Y manager?

In contrast to _, which asserts that there is one best way to do something, _ and the concept of equifinality suggest that there are many ways to reach the same end result.

McGregor suggested that Theory X was a self-fulfilling prophecy. This means that:

Io Psychology: Then and Now

Research Methods in Io Psychology

Job Analysis

Criterion Measurement

Performance Appraisal

Predictors

Selection Decisions and Personnel Law

Training and Development

Motivation

Job Attitudes: Antecedents and Consequences

Stress and Worker Well-Being

Group Processes and Work Teams

Leadership

Filters

Exam 14: Organizational Theory and Development

The individual who initiates a change process is the:

Who developed the school of thought known as Scientific Management?

According to research on total quality management (TQM), a study of semiconductor plants in Malaysia found that implementing TQM practices increased employees':

Which school of thought was based on the notion that there is one best way to get the job done?

Organizational theory is a set of propositions that explains or predicts:

Scientific Management might examine variables such as:

Which of these is an element of reengineering?

_____ characterized change as a matter of modifying those forces that are acting to keep things stable.

The four features of a bureaucratic organization are: top-down pyramid hierarchy, span of control, delegation of authority, and:

According to Lewin's change model, the first step in the change process is:

One sign that an organizational development (OD) intervention has succeeded is when:

A major criticism of total quality management (TQM) is that it:

Bureaucratic organizations engage in _____ to avoid asking people to perform tasks requiring skills they do not have.

What were the four technostructural interventions discussed in the book? Compare and contrast these interventions.

According to open-system theory, _____ is the ability of a system to reach the same end state in different ways.

What are the main differences between a Theory X manager and a Theory Y manager?

In contrast to _____, which asserts that there is one best way to do something, _____ and the concept of equifinality suggest that there are many ways to reach the same end result.

McGregor suggested that Theory X was a self-fulfilling prophecy. This means that:

Io Psychology: Then and Now

Research Methods in Io Psychology

Job Analysis

Criterion Measurement

Performance Appraisal

Predictors

Selection Decisions and Personnel Law

Training and Development

Motivation

Job Attitudes: Antecedents and Consequences

Stress and Worker Well-Being

Group Processes and Work Teams

Leadership

Filters

In contrast to _, which asserts that there is one best way to do something, _ and the concept of equifinality suggest that there are many ways to reach the same end result.