Exam 14: Organizational Theory and Development

One of the tenets of classical organizational theory is that:

Lexie believes her employees are lazy, and in order to get them to work, she has to supervise them closely and control their behaviors. The theory that best describes Lexie's management style is:

In one example of Scientific Management, Taylor helped improve coal workers' yield by:

Theresa, who owns a baby clothing store, has noticed that her customers are requesting products that are environmentally friendly. She initiates a new program in which she rewards employees for identifying promising new products they should carry in the store. In this case, the "change agent" is:

The study of the strengths and virtues of individuals and institutions is known as:

In the fourth and final stage of the total management quality (TQM) process, the organization compares its effectiveness to:

According to Lewin's change model, the step in the change process when real organizational change begins to happen is referred to as:

What is the final step of the Scientific Management process?

The most basic organizational structural design is referred to as _____ organizational design.

According to Michael Hitt, a major change that successful companies will have to navigate through in the new millennium involves:

One of the tenets of classical organizational theory is that:

The third step in appreciative inquiry, where the organization creates innovative ways to identify where the organization should be going, is:

What is knowledge management? What organizations might need knowledge management, and how can it help the business?

Daya is a manager in a bar. She believes the bar culture has led employees to treat customers disdainfully. She tells her servers that from now on, they are expected to greet customers immediately and get them a drink even if they are seated in someone else's section. Employees are starting to do this. They sometimes forget, but many of them are finding that this change has an effect on customer satisfaction and the tip amount. According to Lewin's change model, Daya's servers are at what step?

Taylor's theory of Scientific Management compared organizations to a:

To improve the team performance of the employees in an organization, the employer is planning to implement team building. According to research, to increase the impact of team building on team performance, the employer should:

The _____ element of reengineering involves a focus on making striking performance improvements rather than only slight performance improvements.

A functional organization is structured by what:

What are the three major phases in Lewin's change model? Describe what happens at each phase.

One of the tenets of classical organizational theory is that: