Exam 12: Group Processes and Work Teams

In group decision-making, when members consider responses in terms of their potential for success and failure, this phase is known as:

Historically, organizations were viewed as machine-like systems that were all about order and predictability. This was known as the _____ approach.

A(n) _____ is an organized knowledge structure that enhances the interaction of an individual with his or her environment.

_____ is the process by which a group or organization establishes distinct roles for various members of a group.

A team is trying to decide the price for a new product. First, they all make their own personal estimates of what the product should cost. Then, they compile these estimates to come up with a final value that is roughtly in the middle of their estimates. This team is using what process of decision-making?

The recent development of "electronic brainstorming" reduces:

Brainstorming often occurs in the phase of decision-making known as:

Groups of employees that have emerged among employees who interact frequently are known as:

A manager evaluates team members on their communication and coordination. She is evaluating their:

Which of these is a function that informal groups serve?

Professor Julliard has a group project in her class, and she is concerned about social loafing. Which of these is the BEST piece of advice for preventing social loafing from happening?

A team has been tasked with putting together a market research report, which requires them to conduct research, analyze data, and provide a recommendation to the CEO. A manager notices that some members are not doing their share of the work. What are some actions the manager can take to reduce this social loafing? What are potential consequences of allowing social loafing to continue?

Susan, a sales manager, believes she should accompany her sales representatives on sales calls. Curtis, who is also a sales manager, does not believe he should accompany sales representatives because he believes his sales representatives can handle clients on their own. Susan and Curtis have different ____ for being sales managers.

A ____ is a set of behaviors expected of a person who occupies a particular position in a group.

Hyria, who is part of a workgroup, feels very connected to her coworkers, but she is concerned about a decision they are making. She is afraid to speak up, however, because in the past, dissenters were pressured into going along with the group consensus. Hyria's group is likely engaging in:

In group decision-making, the point at which group members come to agree on the nature of the issue and the goals of their group is known as:

What is social loafing? Under what conditions are group members less likely to engage in social loafing?

Deniz realizes that her group members are doing very little work on a project, so she increases her efforts to get the job done. This outcome is called:

Provide an example of the three main types of conflict that can occur in teams. Explain the effect that each type of conflict is likely to have on the team's performance.

A manager evaluates a team on whether her team members are carrying out their individual duties. She is evaluating their: